The point of Business Service Management (BSM) is business, not technology. It's based on the belief that if you deliver IT service in a way that keeps the goals of the business squarely in front of you, you are bound to do it better.

Interlink Software has been working with some of the largest organizations in the world to meet the challenge of aligning IT with the business. Service Configuration Manager (SCM) is the corner stone of the Interlink Software product set delivering the means to manage today's dynamic, ever changing IT infrastructures from a business service perspective.

Service Configuration Manager (SCM) delivers a service aware, real-time, change managed Configuration Management System (CMS). Supporting integration with 3rd party products via a combination of real-time integrations and data source federation, SCM protects your existing investment in IT products (e.g. change, inventory, systems management). SCM is shipped with inbuilt service modelling, dependency mapping and risk-of-change analysis tools to help avoid outages to your business services and reduce the cost of the introduction of new business services and "more of the same" changes. SCM would allow your organization to:

• Identify the impact of IT changes on your business services BEFORE the changes are made
• Identify and re-schedule conflicting changes
• Deliver a forward schedule of change by service or technology
• Identify unauthorised changes to your infrastructure
• Automate the management of the lifecycle of IT assets
• Provide a window on the CMDB and infrastructure-to-business dependencies for your organization
• Centralize operational documentation with context sensitive launching
• Compliance: automated audit trail of infrastructure changes
• Track infrastructure and business services via an automated service catalogue