18 June 2010 - BES 3.5.1 now GA!

Manchester, UK -- 18 June 2010 – BES 3.5.1 now GA! 3.5.1 delivers our latest version of the robust, enterprise class event management, automation and business service management (BSM) platform featuring the all new maintenance manager, automated service modeller and alert enrichment interface.

 

Now BES 3.5.1 has been launched, we’re continuing to innovate – for later in 2010 we plan to introduce several new offerings including Business Analytics with up to the minute predictive SLA tracking as well as enhancements to our existing product set to further empower our customers.

 

17 March 2010 - Interlink Software Steering Group Announced

2009 was the year of BES 3.5 and SCM 1.3. We focused on building a product set that delivered the scalability, performance and management features you needed to take your IT Operations, security, compliance, configuration management, SLA and business service management to the next level. We also focused on usability, with the maintenance manager, automated service modeller and brand new alert enrichment interface. Now that SCM 1.3 and BES 3.5 have launched, we’re continuing to innovate – for 2010 we are launching several new offerings as well as enhancements to our existing product set to empower our users.

 

To hear the scoop on our roadmap for the company and products join us at the Interlink Software Users' Conference (incorporating the annual Steering Group meeting) in Manchester, UK. We hope to see you on the 15th June 2010 here in Manchester at the Old Trafford Football Stadium!

 

We'll highlight industry trends, best practices from Interlink Software engineers, in-depth case studies presented by users, and host live demos of Interlink Software and complimentary 3rd party partner solutions.

 

21 December 2009 - Yet another major International Energy Company selects Interlink Software.

Manchester, UK -- 21 December 2009 - Interlink Software today announced that following a competitive review yet another major International Energy Company has selected Interlink Software to provide them real-time and historical Business Service Dashboards and Enterprise Systems Management capabilities.

 

Interlink Software today announced that following a competitive review yet another major International Energy Company has selected Interlink Software to provide them intuitive real-time and historical Business Service Dashboards and Enterprise Systems Management capabilities, delivering end-to-end visibility of the IT underpinning their business services. After conducting a comprehensive product evaluation of multiple vendors once again Interlink Software's market-leading Business Service Management (BSM) solution was selected.

 

Interlink Software's Business Enterprise Server - provides enterprises with a total end-to-end management solution for Business Service Management. In today's organisations, the increasing pressure of aligning IT Services with Business Services has highlighted the need to better understand the availability and performance of the underlying IT Services, and the business impact measurement of any potential service interruption. Business Service Management not only provides organisations with this holistic view of their IT & Business Services, it aids effective prioritisation of support resources to the areas of the business that need it most when IT Services fail.

 

For further details email: sales@interlinksoftware.com

 

03 June 2009 - Centrica plc, the parent company of British Gas has selected Interlink Software.

 

Manchester, UK -- 03 June 2009 - Interlink Software, a global leader in delivering Business Service Management (BSM), today announced that Centrica plc, the parent company of British Gas has selected the Interlink Software event management, BSM and CMDB solution.

 

Interlink Software will provide Centrica with intuitive real-time and historical Business Service Dashboards, federated Configuration Management Database (CMDB) and Enterprise Systems Management capabilities, delivering end-to-end visibility of business services and process flows. Windsor based Centrica supplies energy to millions of residential and commercial customers in the UK, North America and Europe. The Interlink Software BSM solution will be implemented by Centrica in a process driven IT Infrastructure Library (ITIL) aligned initiative designed to further focus the operations of the IT infrastructure, applications and systems on the business priorities of the company's business units.

 

Centrica selected Interlink Software following an extensive evaluation process. Interlink Software's BSM solution was proven to integrate 'out-of-the box' with the existing systems and network management tools used by Centrica. This allowed Centrica to simply and clearly communicate service availability information to its IT support staff, management and client facing staff via intuitive web-based Business Service Dashboards.

 

Centrica now has plans to leverage the capabilities of the Interlink Software Service Configuration Manager (SCM) product to obtain the most complete end-to-end service view of its IT infrastructure. As Richard Huntley, Centrica's manager responsible for Enterprise Systems Management explains, BSM is all about aligning the management of technology with the business needs instead of managing IT as a collection of infrastructure components. Richard and his team plan to use this approach to improve reliability, performance and incident resolution times all ultimately contributing to Centrica's bottom line.

 

"We are delighted that Centrica has chosen to streamline its IT infrastructure and business process with the help of our out-of-the-box Business Service Management solution," said Lloyd Hopkins, managing director at Interlink Software. "This further underlines the growing reputation of Interlink Software in the utility market. Centrica is now developing plans to deploy the Interlink Software products for the management of IT across all of its business units, and we are excited at the chance to strengthen our partnership with Centrica moving forward."

About Centrica

Centrica is a top 30 FTSE100 company with growing energy businesses in the UK, North America and Europe. Centrica secures and supplies gas and electricity for millions of homes and businesses and offers a distinctive range of home energy solutions and low-carbon products and services.Visit www.centrica.com

 

20 May 2009 - A major International Utility Company has selected Interlink Software.

 

Interlink Software today announced that following a competitive review a major International Utility Company has selected Interlink Software to provide intuitive real-time and historical Business Service Dashboards, federated Configuration Management Database (CMDB) and Enterprise Systems Management capabilities, delivering end-to-end visibility of business services and process flows.
After conducting a comprehensive product evaluation of multiple vendors once again Interlink Software's market-leading Business Service Management and Service Configuration Management solution was selected. Interlink Software's Business Enterprise Server - provides enterprises with a total end-to-end management solution for Business Service Management. In today's organisations, the increasing pressure of aligning IT Services with Business Services has highlighted the need to better understand the availability and performance of the underlying IT Services, and the business impact measurement of any potential service interruption. Business Service Management not only provides organisations with this holistic view of their IT & Business Services, it aids effective prioritisation of support resources to the areas of the business that need it most when IT Services fail.

For further details email sales@interlinksoftware.com

7 April 2009 - See Interlink Software at our Nordic BSM Conference, Oslo, Norway June 25, 2009.

 

Manchester, UK – 7th April 2009 – See Interlink Software at our Nordic BSM Conference, Oslo, Norway June 25, 2009. The Nordic BSM Conference is an Interlink Software conference specifically designed to educate both technical and management level attendees on how the Interlink Software tools aligned with best practice organisational processes can result in lowering the costs of delivering IT as well as improving the levels of service delivered to the business. Join us this June in Norway!
For further details email sales@interlinksoftware.com

10 March 2009 - A major Airline has selected Interlink Software.

 

Manchester, UK – 10th March 2009 – Interlink Software, a global leader in delivering Business Service Management (BSM), today announced a major Airline has selected Interlink Software’s Service Configuration Manager (SCM) and Enterprise Dashboard Studio (EDS) products to assist them in modelling, maintaining and managing the configuration and availability of key business services. The Interlink Software products enable customers to identify in real-time, and historically how availability, change and performance of their IT infrastructure affects their business, allowing them to dramatically improve the service they provide their customers.
For further details email sales@interlinksoftware.com

 

October 31 2008 - Interlink Software continues to strengthen its impressive blue chip customer base.

 

Manchester, UK – 31st October 2008 - Interlink Software continues to strengthen its impressive blue chip customer base winning business from financial services, retail, outsourcing and travel sector organisations during its first 2 quarters of the financial year in 2008 - 2009. Projects the Interlink Software products have been purchased for include a major data centre migration, remote operations of client Microsoft Operations Manager (MOM) systems by a major outsourcer, as well as corporate-wide Event Management and Business Service Management.

For further details email sales@interlinksoftware.com

 

August 29 2008 - The 17th itSMF Annual Conference & Exhibition.

 

17th Annual itSMF Conference & Exhibition
Theme: Driving Real Value
Date/Venue: 10th – 12th November 2008 Birmingham Hilton Metropole

The 17th itSMF Annual Conference & Exhibition returns to Birmingham this year and continues to mark itself as the premier service management event of the year. This is a must attend event for delegates who wish to expand their service management knowledge and network within the IT service management industry. This year's event offered a packed conference full of seminars, workshops, interactive sessions and exhibition. The event offers a wide variety of service management knowledge to suit all levels.

See live demonstrations of our BSM solution BES 3.4 at the Interlink Software stand.

For further details email sales@interlinksoftware.com

 

23 June 2008 - Interlink Software today announced the release of its BSM 2.0 platform.

 

Orlando, Florida – 23rd June 2008 - Interlink Software today announced the release of its BSM 2.0 platform, a major step forward in the evolution of Business Service Management. BSM 2.0 encompasses a number of technical innovations that focus on improving the accuracy of service level agreement tracking and on reducing the cost of maintaining service models. These two areas, accuracy and cost, have posed the biggest challenges to organizations in their efforts to implement first-generation BSM solutions. Early BSM offerings represented business services using relatively static, hierarchical models. If service level agreements were incorporated at all, they usually focused on simplistic measures of availability.

 

Interlink Software’s next-generation BSM solution is designed to allow companies to measure IT service in real-world terms, the terms most relevant to business users. The BSM 2.0 approach to SLA monitoring and measurement takes real-world SLAs as inputs to service models, and is able to track and report on any number of aspects of IT service such as financial impact or end-user experience. Navigating through these service aspects is easy and intuitive with Interlink Software’s new Service Compass dashboard component.

Building and maintaining the service models at the heart of BSM solutions can be labor-intensive and expensive. BSM 2.0, featuring a patent-pending, dynamic impact calculation engine, brings a new level of automation to this process. It moves away from static, hierarchical service models to a subscription-based approach that is more flexible and easier to maintain.

As part of the launch of BSM 2.0, Interlink Software is waiving the software license cost for the first 100 companies to purchase an introductory package.

For further details email sales@interlinksoftware.com

14 May 2008 - See Interlink Software at the Gartner IT Infrastructure, Operations & Management Summit.

 

Manchester, UK – 14th May 2008 – See Interlink Software at the Gartner IT Infrastructure, Operations & Management Summit, JW Marriott Grande Lakes, Orlando, Florida June 23rd – 25th 2008. The Gartner IT Infrastructure, Operations & Management Summit dives into the issues that matter most to your business, including IT operations management, virtualization, IT modernization, infrastructure consolidation, business resilience and much more.

For further details please see the event page at the Gartner website: http://www.gartner.com/it/page.jsp?id=603107

 

12 May 2008 - Join Interlink Software at our Annual Steering Group Conference, Orlando, Florida.

 

Manchester, UK – 12th May 2008 – Join Interlink Software at our Annual Steering Group Conference, Orlando, Florida June 23rd and 24th, 2008. Hosted at the Ritz Carlton in Orlando and with attendees from around the globe this event promises to be the biggest and best Steering Group Conference to date. Presenters from RQCS, Alarmpoint Systems, customer case studies and of course Interlink Software marketing and R&D staff round out an information packed couple of days.

For further details email sales@interlinksoftware.com

19 September 2007 - 16th Annual itSMF Conference & Exhibition.

 

16th Annual itSMF Conference & Exhibition

Theme: ‘[R]evolution?’

Date/Venue: 12th – 14th November 2007 Hilton Metropole, Brighton

Interlink Software (stand H11) a global leader in delivering Business Service Management (BSM), plans to launch the latest release of its BSM application, Business Enterprise Server (BES) 3.5 at this year’s annual itSMF Conference and Exhibition. Interlink Software BES is the only enterprise-class BSM application that is truly designed from inception around IT Infrastructure Library (ITIL) best practice, not moulded to fit. Pioneered by Interlink Software, the first BSM vendor to adopt ITIL best practice, BES offers a lifecycle approach to BSM. Full integration of ITIL v3 processes enable a change controlled, configuration-driven BSM solution delivering self-maintaining real-time and historical business service dashboards and service level management reports. The Interlink Software solution is underpinned by a federated Configuration Management Database (CMDB).

 

See live demonstrations of BES 3.5 at the Interlink Software stand H11.

http://web.archive.org/web/20071006012452/http://www.itsmf.com/conference/index.asp

 

29 May 2007 - Serco selects Interlink Software’s out-of-the-box BSM solution.

 

Interlink Software Business Service Management chosen by global service leader Serco.

Serco selects Interlink Software’s out-of-the-box BSM solution to further streamline IT infrastructure, applications and systems with core business processes. Manchester, UK – 29th May 2007 – Interlink Software, a global leader in delivering Business Service Management (BSM), today announced that Serco, one of the world’s leading service and outsourcing companies has selected the Interlink Software BSM solution.

 

Interlink Software will provide Serco with intuitive real-time and historical Business Service Dashboards, federated Configuration Management Database (CMDB) and Enterprise Systems Management capabilities, delivering end-to-end visibility of business services and process flows. The Interlink Software BSM solution will be implemented by a division of Serco (Serco Solutions) in a process driven IT Infrastructure Library (ITIL) aligned initiative. This initiative is designed to further focus the operations of the IT infrastructure, applications and systems on business priorities, and improve the level of service Serco can offer their Clients.

 

Serco selected Interlink Software following an extensive evaluation process. Interlink Software’s BSM solution was proven to integrate ‘out-of-the box’ with the existing systems and service management tools used by Serco. This will enable Serco to communicate service availability information simply and clearly to their IT support staff, management and to their clients via intuitive web-based Business Service Dashboards. Serco now has plans to leverage the capabilities of the Interlink Software Service Configuration Manager (SCM) product to further extend and enhance the value of its existing configuration management toolset to obtain the most complete end-to-end service view of its IT infrastructure.

 

“We are delighted that Serco has chosen to streamline its IT infrastructure and business process with the help of our out-of-the-box Business Service Management solution,” said Lloyd Hopkins, managing director at Interlink Software.

“This further underlines the growing reputation of Interlink Software in the critical outsourcing and services vertical markets.”

About Serco Group plc

Serco is an international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, home affairs, local government, science, technology, transport and the commercial sectors.

More information can be found at www.serco.com

 

For more details on this press release please contact:-

Grant Glading
Interlink Software Services Limited
Phone: +44 (0) 1625 521222
Email: grant.glading@interlinksoftware.com

 

01 May 2007 - Today announced the next phase of its expansion.

 

Manchester, UK., -- May 1, 2007 – Interlink Software, a global leader in delivering Business Service Management, today announced the next phase of its expansion focused on increasing capacity to service existing and new clients based in the U.S. Interlink Software has appointed industry veteran Graeme Waugh as Vice President of Sales for the Americas and Asia Pacific to oversee the companies sales operations and growth across these regions. Graeme will be based out of Chicago. With over 20 years in sales, Graeme brings a proven track record for building and leading successful sales campaigns. Graeme joins Interlink Software from Managed Objects where he was Sales Director for the Mid West tasked with growing the company's presence within the region. Prior to joining Managed Objects, Graeme was responsible for corporate accounts at BMC Software where he operated out of their Chicago offices. While at BMC Software, Graeme led a team selling the entire portfolio of BMC Software products to CxO level executives.

 

“We’re very excited to welcome Graeme to Interlink Software, he joins at a time when there is enormous scope for expansion of Interlink Software throughout the U.S. and Asia Pacific” said Lloyd Hopkins, CEO at Interlink Software. “The demand for management of IT from a business service perspective is growing rapidly and offers great opportunities for us to provide our BSM and CMDB solutions.”

based BSM and SLM solutions.

 

17 January 2007 - Changes to effective dates of Daylight Saving Time (DST) in 2007.

 

Manchester, UK., -- January 17, 2007 – Interlink Software, a global leader in delivering Business Service Management, today advised customers using Interlink Software products in the US and other countries affected by the US Energy Policy Act of 2005 changes to effective dates of Daylight Saving Time (DST) in 2007 that actions are required to address this issue in SDKs and Java™ Runtime Environments. Business Enterprise Server, Versions 3.3 and earlier use Sun and IBM Java 1.4 or earlier; Business Enterprise Server, Version 3.4 uses Sun and IBM Java 5.0. Customers with operating environments that are affected by DST, upgrade your Java environment based on your locale and Java version by March 11, 2007. For

• US time zones and Sun Java 1.4, upgrade to Java 1.4.2_11

• US times zones and IBM Java 5.0 (also known as 1.5), upgrade to IBM Java 5.0 update 6 or later

• Brazil, Western Australia, Canada and Bermuda time zones and Sun Java 1.4, upgrade to 1.4.2 SR 7 or later

• Brazil, Western Australia, Canada and Bermuda time zones and IBM Java 5.0, upgrade to 5.0 SR 4 or later

Related Information from Sun Microsystems on Java versions

 

http://java.sun.com/developer/technicalArticles/Intl/USDST/

Related Information from IBM on Java Versions -

http://www-1.ibm.com/support/docview.wss?rs=3068&uid=swg21249338

 

19 December 2006 - A major International Utility Company has selected Interlink Software.

 

Interlink Software today announced that following a competitive review a major International Utility Company has selected Interlink Software to measure and improve the availability of key business applications - and report on the availability of those services to business and IT managers. After conducting a comprehensive product evaluation of multiple vendors once again Interlink Software's market-leading Business Service Management solution was selected. Interlink Software's market-leading Business Service Management solution, Business Enterprise Server - provides enterprises with a total end-to-end management solution for Business Service Management. In today's organisations, the increasing pressure of aligning IT Services with Business Services has highlighted the need to better understand the availability and performance of the underlying IT Services, and the business impact measurement of any potential service interruption. Business Service Management not only provides organisations with this holistic view of their IT & Business Services, it aids effective prioritisation of support resources to the areas of the business that need it most when IT Services fail.

For further details email sales@int-link.com

 

16 October 2006 - A major inancial services organisation has licensed the Business Enterprise Server (BES).

 

Interlink Software today announced that yet another financial services organisation has licensed the Business Enterprise Server (BES) suite of Business Service Management (BSM) products to monitor and manage how its technology infrastructure impacts business services in real-time. This is a further boost to the growing BES customer base in the UK. The financial services organisation decided to license BES to gain benefits in the areas of event management, automation and Business Service Management.

For further details email sales@int-link.com

 

12 June 2006 - Reported record financial results for the year ended April 30, 2006.

 

Manchester, UK., -- June 12, 2006 – Interlink Software, a global leader in delivering Business Service Management, today reported record financial results for the year ended April 30, 2006. Celebrating a record year on this Interlink Software’s 10th year of trading is indicative of a profitable and scalable business model. Marked by consistently high gross margins and profitability, top-line revenues increased 57% in the financial year 2005-2006. “Interlink Software is seeing the benefits of building our solutions around ITIL® best practices from inception, making them easy to implement with a low cost of ownership. This, combined with the highest levels of customer support has enabled us to consistently win over other market solutions." said Lloyd Hopkins, Interlink Software president and CEO.

 

Interlink Software continues to strengthen its impressive blue chip customer base winning business from financial services, retail, outsourcing and travel sector organisations, this comes in addition to the signing of Interlink’s first education sector customer in FY 2005-2006. With more than 40 customers, including many of the leading Fortune 500 companies, the Interlink Software blue chip client list is global, diversified and growing. Interlink Software has witnessed that the market demand for Business Service Management (BSM) and Service Level Management (SLM) has become a priority for many organisations. In a research report by Gartner research vice president Debra Curtis dated April 7, 2006, "Poll Reveals Buying Preferences for Business Service Management, Availability and Performance Monitoring," the results of a poll of attendees of a 2005 Gartner Data Center Summit reveal that in 2006 "service-level agreement (SLA) monitoring and reporting tools are the highest priority for investment in availability- and performance-monitoring technology".

The combination of increased market demand for BSM and SLM solutions allied to the increased industry visibility of Interlink Software since featuring in 3 Gartner research pieces in the past year have lead to a record number of requests for proposals received at the Interlink Software HQ in Manchester, UK. “Once we have an opportunity to demonstrate our solutions and showcase our customer references we see and extremely high win rate, it becomes clear to our prospects that we have been successfully delivering ITIL® process-driven BSM solutions longer than anyone in the business.” continued Hopkins.

A summary of additional Interlink Software highlights for the past year include the following:

- Signed 5 competitive enterprise manager replacement deals in FY 2005-2006.

- Released version 3.2 of its software, including Service Configuration Manager (SCM) - that automates the creation of a federated configuration management database (CMDB) and helps IT organisations manage the risk of IT changes by showing the potential business impact of IT changes and providing the optimal scheduling of changes based on service hours and SLAs.

- Signed former Tivoli and iAnywhere sales veteran Brian Peletta as to grow the sales organisation in the Americas.

- Delivered 10 new integration adapters including those for CA Unicenter NSM and CA ServicePlus Service Desk, BMC Event Manager and HP OpenView NNM on Microsoft Windows. These integrations allow Interlink Software clients to leverage their investment in 3rd party event management and incident management tools in conjunction with their Interlink Software Business Enterprise Server (BES) deployment.

- Qualified as an HP Enterprise Management Alliance program Gold Business Partner.

 

12 June 2006 - Microsoft Platform Test for ISV Solutions by VeriTest.

 

Manchester, UK., -- June 12, 2006 – Interlink Software, a global leader in delivering Business Service Management, today announced that the Interlink Software Enterprise Dashboard Studio has successfully completed testing for the Windows Client and Managed Code components of the Microsoft Platform Test for ISV Solutions by VeriTest — a leading provider of independent outsourced testing services.

"The VeriTest testing we have completed is a requisite step to becoming a Microsoft Certified Partner, we anticipate that Interlink Software will benefit from being a Microsoft Certified Partner as customers and prospects can rest assured that we have a high level of expertise on the Microsoft platform. Next step for us is to go for Gold Certified Partner status to give us an additional USP (unique selling proposition) in the marketplace." said Grant Glading, VP Marketing, Interlink Software

sales@interlinksoftware.com

 

03 October 2005 - Yet another financial services organisation has licensed the Business Enterprise Server (BES).

 

Interlink Software today announced that yet another financial services organisation has licensed the Business Enterprise Server (BES) suite of Business Service Management (BSM) products to monitor and manage how its technology infrastructure impacts business services in real-time. This is a further boost to the growing BES customer base in the UK. As a long time user of the POWERpack Application suite of products on their 3rd party Enterprise Management platform, the financial services organisation decided to upgrade their system to BES, gaining benefits in the areas of event management, automation and Business Service Management.

For further details email sales@int-link.com

 

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