BSM 2.0™ Product Overview

 

BSM 2.0™ is the next stage in the evolution of Business Service Management.

It addresses two of the biggest shortcomings of BSM 1.0—accuracy and cost. Accuracy means measuring IT service in real-world terms, terms that your business users will understand. One-dimensional service level agreements (SLAs) based solely on availability are quickly becoming obsolete. Availability is important, but so are financial impact, security, end-user experience, capacity—the list goes on. Accurate SLA tracking requires a product that can accept real-world SLAs as inputs to service models, a product that can measure all the dimensions of IT service. And, with our new Service Compass™, we give you an intuitive way to navigate all these aspects of the health of your business services. That’s BSM 2.0™.

Cost means delivering BSM faster and therefore cheaper. Building and maintaining service models can be labor-intensive and expensive. BSM 2.0™, featuring our patent-pending, dynamic impact calculation engine (ICE), brings a new level of automation to this process. It moves you away from static, hierarchical service models to a subscription-based approach that is more flexible and easier to maintain. It still leverages your CMDB and your automated discovery tools, it just does it better. That’s BSM 2.0™.

BSM 2.0™ patent pending, application # 12/050,339