The point of Business Service Management (BSM) is business, not technology. It's based on the belief that if you deliver IT service in a way that keeps the goals of the business squarely in front of you, you are bound to do it better.

Interlink Software has been working with some of the largest organizations in the world to meet the challenge of aligning IT with the business.

Create Business Service Management (BSM) and Business Process Monitoring (BPM) web-based dashboards tailored to the requirements of different types of users with the Enterprise Dashboard Studio (EDS) product. EDS allows dashboards to be created visually using a drag and drop paradigm negating the need for any HTML or JavaScript coding.

Interlink Software's solution provides real-time, web-based dashboards. These dashboards are role-based and can be designed to serve different classes of users, with managerial or line of business views providing, view-only summary information, while operations users can be provided the ability to drill-down to the underlying causes of outages and performance problems.

Business Service Dashboards would allow your organization to:

• Align IT and the business
• Visualize the state of the entire enterprise, real-time on a single pane of glass
• Alert IT and Business users to issues in areas such as sales revenues, ticketing, authorisations and other business metrics
• Assist in decision making; see the complete picture, both Business and IT