Interlink Software products have aided British Airways in the delivery of an accurate representation of service health connecting technology performance to its relative impact on business functionality. In highly shared environments, technology performance can have different impacts across a portfolio of services.
Centrica selected Interlink Software’s event management, BSM and CMDB solution to further streamline IT infrastructure, applications and systems with core business processes.
CGD use the Interlink Software products to help ensure the availability of their ATM network and other key banking services.
HSBC selected Interlink Software BES and SCM to deliver its Global Manager of Managers platform. Each major region can see the status of global services end-to-end. IT support staff are provided the ability to drill down to the underlying root cause and associated resolution information.
The Met Office selected Interlink Software products to deliver IT event correlation and analysis (ECA), to enable IT Operations staff to proactively detect, isolate, and respond to IT infrastructure issues before they impact customers. The deployment enables IT Operations to effectively manage the high volume of events received from IT infrastructure monitoring by eliminating duplicate events, filtering events according to operational and business priorities, automating remedial actions, and analysing events to determine root cause.
The Information Technology Services team at Sheffield Hallam University has deployed the Business Enterprise Server (BES) and Service Configuration Manager (SCM) products to assist them as a department with the implementation of various service management initiatives.
VocaLink rely on Interlink Software to help ensure the availability of systems, networks and applications supporting the world’s busiest ATM network and the UK Faster Payments service. Working with Interlink Software, we felt like we were partners, that was a major difference.
Wipro Technologies on their Oil, Gas and Utilities Sector partnership with Interlink Software: “Wipro is a leader in technology and transformation in the Oil, Gas and Utilities Sector. We have worked with Interlink on a number of client engagements and have experienced great team collaboration helping us to design and deliver tools that bring significant value to our clients’ operations.”
SSE Enterprise Telecoms selected the Interlink Software product suite to deliver its network operations centre (NOC) manager of managers (MoM) platform. The MoM facility enables support staff to see the status of SSE Enterprise Telecom’s services end-to-end. Layering on top of a variety of telecoms and IT systems meaning the NOC are provided with the ability to resolve faults rapidly via root cause analysis and associated resolution information.
Severn Trent Water serves over 8 million customers across the heart of the UK, stretching from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands. Severn Trent Water selected the Interlink Software event management and IT dashboards to help manage their critical IT infrastructure.