Service Observability for the Enterprise

Choosing an AI-Driven Observability Platform for Complex Enterprise IT

Fri, 17 Apr 2026 13:10:16 GMT

Selecting the right observability platform has become a strategic priority for enterprises operating at scale.

As IT environments grow more complex and distributed - spanning hybrid cloud, legacy infrastructure, microservices and increasingly AI-driven workloads - traditional monitoring approaches fall short.

The shift toward AI-driven anomaly detection is not just an enhancement; it is essential for maintaining service resilience and business continuity. When evaluating an observability platform, AI-powered anomaly detection should be a core capability, not an add-on.

Leading solutions leverage machine learning to establish dynamic baselines, automatically detect deviations and reduce alert noise through intelligent correlation. This enables IT teams to move from reactive firefighting to proactive incident prevention.

The most effective platforms also provide continuous model validation, data quality monitoring and explainability - ensuring that AI-driven insights are both trustworthy and actionable.

For complex enterprise environments, scalability and interoperability are equally critical. Best-in-class platforms ingest high-volume, high-velocity telemetry across metrics, logs, traces and events, while supporting open standards and flexible data pipelines.

They offer deep visibility across the full technology stack - from infrastructure through to business services - combined with real-time analytics and automation capabilities. Advanced root cause analysis, service mapping and end-to-end dependency visualization are key attributes that enable rapid diagnosis and resolution of issues.

However, as organizations adopt multiple tools across observability, AIOps and AI governance, fragmentation can become a challenge.

This is where a unified “ enterprise control tower ” approach adds significant value. Interlink Software provides this overarching layer - bringing together IT operations, security signals, business service context and emerging Agentic AI workflows into a single, cohesive platform.

By correlating events across disparate systems and applying intelligent automation, Interlink helps enterprises protect service availability at scale. - enriching alerts with business context, orchestrating response actions and enabling collaborative, ChatOps-driven workflows.

Ultimately, the right observability platform is one that not only detects anomalies but understands their service and business impact and in turn, what might cause disruption to your customers.

By combining AI-driven insights with a universal control tower perspective, in even the most complex IT landscapes, enterprises can achieve true service observability - ensuring performance, resilience and continuously protect their businesses from customer impacting outages.

To learn more about Interlink Software's Service Observability Platform, contact us today

Event Intelligence for Agentic IT Operations

Tue, 17 Mar 2026 16:25:53 GMT

Modern IT teams are experimenting with AI agents.

But individual agents, working in isolation are not enough.

To truly achieve Agentic IT Operations , organisations need a platform — one that coordinates, governs, and contextualises AI-driven actions across the entire IT landscape.

That’s where Interlink Software comes in.

Built for Agentic AI-Ready Operations

Interlink’s Event Intelligence and Service Observability Platform provides the foundation for autonomous, goal-driven IT operations – providing crucial visibility, control and business context.

Instead of siloed automation, Interlink enables:

• Cross-domain triage and resolution

• Multi-agent coordination across hybrid environments

• Service-aware decision making

• End-to-end operational visibility

Because a network fault is rarely just a network fault. It may impact applications, customer journeys, cloud infrastructure - or critical business services. Interlink connects the dots.

From Isolated Agents to Intelligent Orchestration

AI agents can monitor. Diagnose. Remediate.

But who ensures they understand:

• Service dependencies?

• Business priorities?

• Cross-platform impacts?

• Compliance and governance boundaries?

Interlink acts as the control layer for Agentic AI.

We orchestrate agents across platforms, vendors, and domains - ensuring they work as a coordinated team, not independent scripts.

Think of Interlink as the Swiss Army knife for Agentic IT:

• Flexible

• Integrated

• Service-led

• Built for real-world complexity

Integration-First. Future-Ready.

Agentic IT requires openness. Interlink’s Integration Hub allows organisations to plug in AI agents from multiple vendors — including automation frameworks like Ansible - and coordinate them centrally.

The Interlink platform:

• Supports cross-platform automation

• Enables AI agent plug-in via standard integration models

• Provides administrative control and governance

• Embeds business service context into actions

This capability has been part of Interlink’s DNA for years. Now it becomes the backbone of Agentic IT Operations.

Move from Reactive IT to Autonomous Operations

With Interlink you can:

• Reduce MTTR through intelligent, coordinated remediation

• Predict and prevent service impact

• Optimise hybrid infrastructure performance

• Free teams from repetitive manual work

• Align automation with business outcomes

Not just automation. Not just AI agents - but coordinated, service-aware, autonomous IT operations — delivered through a proven Event Intelligence Platform.

Ready to orchestrate your AI agents - not just deploy them?

Interlink Software provides the platform foundation for Agentic IT Operations at scale.

For more information contact us

Event Intelligence Solutions Part Three: Best Practices for Successful Adoption

Fri, 06 Feb 2026 11:58:20 GMT

As Event Intelligence Solutions (EIS) move from early adoption to operational necessity, many enterprises are realizing that success depends on more than selecting the right technology.

For Banking and Financial Services organizations , effective adoption requires a clear strategy, disciplined execution and a strong alignment to business priorities and regulatory demands and not least, customer expectations.

1. Start with Your Business Services, Not Tools

Event Intelligence delivers its greatest value when it is anchored to Important Business Services (IBS) rather than individual technologies. Before deploying EIS, organizations should define which business services matter most, who owns them, and how success or degradation is measured. This ensures that impacting incidents are assessed and resolved in business priority order, not simply according to technical severity.

2. Prioritize Explainability Over Automation Hype

In regulated environments, “black-box AI” brings risk. Event Intelligence must provide clear, defensible explanations for why events are correlated, prioritized, or escalated. Explainable outcomes build operator trust, support audits and facilitate post-incident reviews. AI should assist IT Operations teams, not replace accountability with opaque decision-making.

3. Integrate First, Don’t Rip and Replace

Event Intelligence works best as an overlay that sits above existing monitoring, observability, ITSM and security tools. Leveraging an organizations’ current tool investments avoids disruption, accelerates time to value and serves to prevent vendor lock-in. Successful EIS programs focus on integration gravity - pulling data together into a single, coherent business-aligned operational view.

4. Invest in Context: Topology, Ownership and Dependencies

Meaningful event correlation depends on context. Service topology, dependency mapping, ownership data and change information all enrich events and dramatically improve accuracy. Without this context, even the most advanced analytics will struggle to distinguish symptoms from true business service-impacting incidents.

5. Treat Event Intelligence as an Operational Discipline

Finally, Event Intelligence should be treated as a long-term capability, not a one-time deployment. This includes aligning people, processes and governance and your Important Business Services (IBS) around Operational Resilience regulations, standards and requirements set out by the Prudential Regulation Authority (PRA), European Banking Authority (EBA) or the Digital Operational Resilience Act (DORA). Continuous tuning, feedback and improvement are essential to maintaining accuracy as environments dynamically evolve.

To Conclude

For modern enterprises, Event Intelligence is not simply about reducing noise or accelerating response times. It is about running IT Operations with business intent, regulatory confidence and measurable outcomes.

When adopted thoughtfully, Event Intelligence becomes a foundational pillar of Service Observability - enabling highly resilient, customer-focused operations in an ever-increasingly complex world.

With three decades of experience delivering Event Intelligence across complex, regulated environments, Interlink Software has consistently seen that these five best practices are critical to achieving successful, value-driven outcomes.

Links to previous related posts.

Part 1 - Event Intelligence Solutions - A New Era for IT Operations

Part 2 - Turning Event Intelligence into Action - Real-World Value for Financial Enterprises

Explore the Interlink platform below

Part Two: Turning Event Intelligence into Action - Real-World Value for Financial Enterprises

Tue, 27 Jan 2026 10:22:19 GMT

Event Intelligence Solutions are redefining how organizations manage complexity and risk across digital ecosystems. Their true power lies not only in detecting anomalies or suppressing noise, but in providing actionable, explainable intelligence that connects IT events to business impact.

Particularly in the Banking and Financial Services sector, where service uptime, payments processing and customer trust are paramount, Event Intelligence has become a strategic enabler of Operational Resilience.

By correlating technical data with business service context, platforms like Interlink Software’s AI-powered Service Observability and Event Intelligence Platform help organizations resolve incidents in business priority order - aligning every IT action with what matters most to customers and regulators.

The practical applications are wide-ranging:

Incident Prioritization and Root Cause Analysis: Interlink’s Event Intelligence filters out redundant alerts and groups related ones to expose true service-impacting incidents. This accelerates resolution and supports post-incident reviews with defensible, auditable evidence
Proactive Service Health Monitoring: Through continuous machine learning and pattern recognition, Interlink detects degradations before they become service disruptions— reducing incidents typically around 50%
Operational Dashboards for CIOs and Service Leaders: Real-time visualization of IT-to-business impact empowers stakeholders to make informed decisions based on true service health
Automation and Collaboration: Interlink’s workflow orchestration connects seamlessly with ITSM tools, SIEM systems, Microsoft Teams and collaboration tools like Slack - bringing together ITOps, SecOps and DevOps teams for coordinated responses to threats to service availability

Where some vendors deliver opaque “black-box AI,” Interlink delivers Explainable AI that operators and auditors can trust. An integration-first architecture leverages existing monitoring and ITSM tools - avoiding vendor lock-in and maximizing return on existing technology investments.

This approach is particularly valuable for large, regulated enterprises that must demonstrate service accountability under frameworks like the Digital Operational Resilience Act (DORA) and Prudential Regulation Authority (PRA) regulations.

Interlink’s already mature Event Intelligence capability, combined with its Business Service Observability focus, ensures financial institutions can infer the health of Business Services from every angle - infrastructure, application, security and end-user.

The outcome is a measurable improvement in availability, compliance and customer satisfaction.

For modern enterprises, Event Intelligence is more than technology - it’s a discipline for running IT Operations with business intent and with Interlink Software, it becomes explainable, auditable and proven in the world’s most demanding financial environments.

Turn Event Intelligence into Operational Resilience.

See how explainable, auditable AI supports DORA and PRA obligations while improving uptime and customer trust.
Speak to an Event Intelligence specialist

Event Intelligence Solutions - A New Era for IT Operations

Tue, 20 Jan 2026 12:12:23 GMT

In an era where digital performance defines business success, large enterprises are embracing Event Intelligence Solutions (EIS) to keep services available, resilient, customer-facing operations protected from disruption.

According to Gartner, Event Intelligence Solutions use AI and advanced analytics to enhance and automate how organizations respond to signals generated by digital services. By aggregating and analysing high-volume event data across hybrid IT environments, these platforms turn raw signals into meaningful insights that help teams make faster, better-informed decisions.

Event Intelligence is an evolution beyond traditional Monitoring and AIOps.

Where AIOps focused on automation at the data layer, EIS focuses on the business value of the response. By enriching and correlating events across monitoring, network, application and cloud systems, EIS provides a single, contextualized view of the health of business services.

For highly regulated enterprises such as banks, this ensures that incidents are resolved in a way that aligns directly with Important Business Services and Operational Resilience requirements from the PRA, EBA and other regulatory bodies .

The need for explainable, defensible operational insight has never been greater. EIS brings together deterministic and probabilistic logic to correlate related alerts, suppress noise, and identify probable causes within seconds. For IT Operations teams, this reduces alert fatigue and eliminates false positives, allowing them to focus on the incidents that truly matter to the businesses they serve and ultimately, customer experience.

Interlink Software has been at the forefront of Event Intelligence for thirty years. Interlink’s business-led Service Observability approach allows financial institutions to see not just where something has failed, but what business service is affected and what the customer impact is likely to be.

AI-assisted Event Intelligence enriches events with topology, business ownership and service-critical context - providing the clarity and traceability demanded by auditors and regulators alike.

As enterprises across the world accelerate investment in Service Observability, AIOps, and Event Intelligence, the strongest adoption is coming from the Banking, Payments, Utilities and Critical National Infrastructure sectors. The reason is clear: EIS is now the foundation for defending digital organizations from customer-impacting issues, ensuring service reliability and maintaining trust in an increasingly complex, hybrid world.

Unified Observability: What It Is and Why It Matters for Large Enterprises

Mon, 29 Dec 2025 19:13:07 GMT

Modern enterprises operate within a digital ecosystem of staggering complexity - spanning on-premises systems, private and public clouds, APIs, containers and SaaS platforms. Business-critical services often rely on a mix of legacy infrastructure and modern applications, each producing huge volumes of metrics, log messages, traces and events.

Maintaining service availability and performance in this environment is an ongoing challenge, typically handled through fragmented monitoring tools and domain-specific dashboards that provide a partial view at best.

Defining Unified Observability

Unified Observability bridges these silos by consolidating data from across infrastructure, applications, networks and user experience into a single, correlated view. It moves beyond traditional monitoring to deliver end-to-end visibility of business services - from the underlying technical components to customer impact.

This approach transforms raw telemetry into actionable insights that link IT performance directly to business outcomes.

The Challenges Unified Observability Tackles

The core challenge Unified Observability addresses is fragmentation. In many large enterprises, multiple monitoring tools generate overlapping data that obscures the root cause of incidents.

Unified Observability uses correlation, analytics, and automation to cut through noise, reduce duplicated alerts, and connect performance anomalies with the business services they affect. It also supports proactive incident detection, enabling IT Operations (ITOps) teams to predict and mitigate issues before they impact users or revenue.

Key Characteristics and Features

A robust Unified Observability solution features:

A single pane of glass: Unified, real-time dashboards providing both technical and business views of service health
Advanced analytics and AI: Machine learning, fuzzy matching and knowledge graphs to infer relationships and automate root cause analysis
Open data integration: Seamless ingestion from monitoring tools, ITSM platforms, SIEM systems and OpenTelemetry pipelines
Automated remediation: Intelligent workflows that accelerate resolution and improve mean time to repair (MTTR)

The Benefits of Unified Observability for Large Enterprises

By delivering a holistic view across hybrid and cloud environments, Unified Observability enables large enterprises to:

Infer the health of Business Services from multiple perspectives - infrastructure, security, end-user and ITSM
Reduce incident volume typically by around 50% through proactive detection and automation
Improve collaboration between ITOps, DevOps and SecOps teams with shared context and real-time dashboards
Make data-driven business decisions through correlated IT and business metrics

Why Interlink Is Well Placed to Deliver Unified Observability

Interlink delivers Unified Observability the way large enterprises need it: real time, service aligned and integrated across every domain, from modern, right through to legacy applications and infrastructure.

The Interlink platform correlates events, metrics and topology using machine learning and knowledge graphs to surface only meaningful incidents.

Universal integration brings together SIEM , cloud and legacy tools without disruption. With Service Chain Mapping for resilience, low code automation and a Generative AI Assistant for explainable insights, the Interlink platform is built to align IT performance with the priorities of your business and its customers.

Contact Interlink to discuss your Service Observability needs.

From data management to an intelligent data fabric architecture

Tue, 25 Nov 2025 12:11:55 GMT

Large enterprises today manage more machine data than ever before. From legacy applications to modern, ERP and supply chain systems to cloud infrastructure, cybersecurity, and customer-facing applications, much of this valuable data remains trapped in silos, limiting its potential to drive faster decisions, strengthen resilience, and meet the demand for optimum service availability.

An intelligent data fabric architecture provides a smarter alternative to traditional data management. Instead of relying on static data warehouses or disconnected monitoring systems, it offers a dynamic framework that connects, enriches and analyzes data across every layer of the enterprise. This helps organizations create a single, trusted view of operational health and business performance in real time.

Interlink Software’s approach reflects this direction. Through its Integration Hub and Data Hub, data can be brought together from monitoring tools, cloud environments, SIEM systems and ITSM platforms. Using techniques such as machine learning, fuzzy matching and knowledge graphs, related events and patterns can be identified more quickly, helping teams understand business impact and context.

A key principle behind this model is vendor neutrality. Interlink is designed to sit above, alongside, or layer on top of the plethora of Observability, APM, SIEM, ITSM, ITOM, NPM, ITIM, Log Analytics, OTel and VM tools and platforms enterprises already depend on - without forcing a rip-and-replace strategy.

This flexibility means organizations can evolve toward a data fabric architecture at their own pace, building on their existing tooling investments, rather than discarding them.

By moving from a traditional data management approach to a purpose-built machine data fabric, large enterprises can:

Turn operational data into real-time insight. The intelligent data fabric transforms raw telemetry into actionable intelligence so that teams can make faster, better-informed decisions and keep vital services running smoothly
Close visibility gaps and strengthen security. Connecting data across on-premises, cloud, and hybrid environments gives IT and security teams a unified operational picture. This improves compliance and strengthens the organization’s security posture without introducing new tools or complexity
Support multiple use cases from one architecture. A single data fabric can power a range of business and IT functions - from risk and resilience monitoring to sustainability tracking and regulatory reporting - through shared data pipelines and intelligent federation

For large enterprises, adopting an intelligent data fabric architecture supports the move from reactive management to proactive intelligence. It helps align technology, compliance and customer experience objectives, creating a foundation for operational resilience and innovation at scale.

IT leaders might ask: how easily can we see, understand and act on the truth within our machine data today?

Interlink Software works with enterprises to evolve toward intelligent, vendor-neutral data architectures that enhance visibility and resilience without disrupting existing systems.

Let’s discuss what that path could look like for your organization.

Service Observability, Service Operations and Service Orchestration: Unifying Visibility and Action Across the Enterprise

Fri, 07 Nov 2025 15:09:24 GMT

For large enterprises, the health and resilience of Business Services define customer experience and business reputation. Yet as technology estates grow in complexity, fragmented toolsets and siloed teams make it difficult to maintain service availability and prevent incidents before they impact the business and ultimately, customers.

Interlink Software’s AIOps-powered platform delivers a unified approach that brings together Service Observability, Service Operations and Service Orchestration. These three capabilities work in concert to help organizations protect service availability, maintain performance and align IT Operations with business outcomes.

Service Observability gives enterprises a real-time view of Business Service health from multiple perspectives, including infrastructure, application, end-user and ITSM data. By correlating technical signals with business context, the platform reveals how incidents, performance issues or capacity constraints affect customer-facing services. This enables IT Operations teams to prioritize response and resolution in business terms and prevent service degradation before it impacts users.

Service Operations transforms traditional, reactive IT Operations into a proactive, intelligent function. Interlink’s Event Intelligence capability consolidates millions of monitoring events and log messages into a single, clear operational view. Using machine learning, natural language processing and knowledge graphs, it identifies patterns, correlations and likely root causes across complex, distributed environments. This insight helps organizations reduce incidents by typically around 50% and cut Mean Time to Resolution through automated root cause analysis and intelligent escalation.

Service Orchestration closes the loop by automating the response. Interlink's workflow automation engine connects detection to resolution through policy-based orchestration. Low-code automation design allows IT and business teams to trigger remediation workflows directly from service impact dashboards, ensuring issues are resolved in business priority order. Integration with LLMs, Agentic AI, ITSM tools, event management systems and collaboration platforms ensures that information, context and actions flow seamlessly across teams.

What sets Interlink apart is the depth of its integration and the strength of its architecture. The platform brings together observability data from across hybrid, on-premises, and cloud environments through flexible integration options, including OpenTelemetry, REST APIs, Webhooks, SNMP, and more. Its Service Chain Mapping capability provides real-time visibility of dependencies across customer journeys, ensuring teams can| trace and resolve service-impacting issues rapidly

By combining Service Observability, Service Operations and Service Orchestration in one AIOps-powered platform, Interlink Software enables enterprises to predict, prevent and resolve incidents faster. The result is greater service availability, higher operational efficiency and improved alignment between IT and the business it supports.

Contact Interlink to discuss your Service Observability needs.

Integration & Data Ingestion: Strengthening AIOps Observability

Mon, 27 Oct 2025 11:53:08 GMT

Large enterprises face the challenge of managing high-volume, very diverse data streams that span both legacy and modern, digital systems and applications. To gain timely, accurate insight across this kind of complexity, IT teams need observability platforms that can do more than just monitor - they must also unify, contextualize and enrich data so teams can act effectively to protect the availability of the services their customers rely on.

Observability Intelligence and Control Layer

AI is NOTHING without the right data.
From fragmented hybrid environments to gaps in data quality.
Interlink eliminates the blin d spots.

Interlink Software’s Integration and Data Ingestion capability is fundamental to meeting this need and delivering its AIOps powered Service Observability platform . At the core of the platform is Integration Hub - a flexible engine that connects data pipelines, streaming technologies and AI context in real time.

Integration Hub supports hybrid, multi-cloud, and on-premises environments, ensuring that relevant data from varied sources and formats can be incorporated into intelligent workflows.

Interlink’s approach is broad: logs, metrics, configuration data, Open Telemetry , Apache Kafka, APIs, email feeds, SNMP traps, databases and large language model (LLM) inputs can all be ingested and correlated. This provides the foundation for observability and the application of AI-driven insights. Integration with SIEM systems also helps align IT and security operations, supporting both service reliability and rapid incident response.

Data ingestion in the Interlink platform places equal emphasis and value on intelligence and scale. ASIML fuzzy matching and event clustering reduce noise, highlighting meaningful patterns. The introduction of Model Context Protocol (MCP) enhances this further by bringing business context and IT insights into AI models, as well as making data available to Agentic AI, helping ensure automation remains relevant and explainable.

Large enterprises benefit through:

Service resilience: Diverse datasets are correlated into service-aware models that support faster root cause analysis and reduced resolution times
Operational efficiency: Automated enrichment and normalization cut down manual intervention and improve decision-making
Future-readiness: Support for cloud-native, hybrid, and legacy environments allows organizations to evolve without disruption
Compliance and transparency: Data lineage, provenance verification, and audit trails safeguard operational integrity and help meet regulatory requirements

For many organizations, integration is where observability initiatives can struggle. Interlink’s strength lies in addressing this challenge directly, enabling enterprises to build a more complete, reliable picture of how their services are performing and more effectively direct their resources to defend themselves from customer impacting outages.

Book a Demo Today To Learn More about Integration Hub

From Monitoring to Meaning: Why Service Observability Platforms Are Essential for Modern Enterprises

Wed, 17 Sep 2025 16:10:36 GMT

At Interlink, we believe the future of IT Operations (ITOps) is about Service Observability , incident prevention and automated remediation.

Infer the health of your Business Services from multiple perspectives — including infrastructure, security, end-user, and ITSM.

Because modern enterprises rely on an ever-growing number of applications, cloud workloads and infrastructure to power their business-critical outcomes and yet with complexity comes a big problem: How can IT and business leaders clearly see the customer impact of incidents—and prevent them from happening in the first place?

Traditional monitoring tools tend to shine a light on component-level events and while this helps ITOps firefight and remediate incidents, it falls short in helping understand what’s happening on a service and business level.

ASI 3 Notice Board Dashboard
– Monitoring Business Services and Real-Time Alerts -
2 minute video overview

This is why Service Observability Platforms are so important.

Organizations face fragmented toolsets, vast amounts of data and very limited visibility across today’s distributed and dynamic environments. These challenges present themselves as follows:

Reactive firefighting where IT teams only detect incidents after users have been impacted
Lack of business context so that a server outage or cloud slowdown is detected but its impact on, say, a payment service or key customer journey remains unclear
Operational silos where infrastructure, applications and business processes are managed in isolation by different teams slowing down incident resolution
Data overload as millions of log messages, metrics and events are generated daily, making it difficult to discern meaningful patterns from the noise

A Service Observability Platform , on the other hand, goes beyond traditional monitoring by providing real-time, service-aligned visibility. By ingesting and correlating data across the entire IT stack, applying machine learning and anomaly detection and mapping technical events to business services, ITOps can:

Predict and prevent disruptions through proactive anomaly detection
Accelerate root cause analysis (RCA) with correlated insights that highlight the service and business context affected, not just pinpoint failing components
Enable cross-team collaboration by providing a single pane of glass where both IT and business stakeholders can visualize the same service health story
Drive better decision-making with dashboards that connect IT performance to business KPIs

ASI 3 Alert Summary Dashboard
ASI 3’s Alerting Summary & Service Outage Room clusters events into actionable
incidents, showing impact, history, collaboration and AI insights for faster triage.
2.24 minute video overview

Key Capabilities to Look Out For

When evaluating a Service Observability Platform, here are some key capabilities to look out for:

Dynamic dashboards that are aligned to both IT operations and the business services
Noise reduction and event correlation to cut through alert fatigue
AI and machine learning to power predictive analytics and faster triage
OpenTelemetry, plus integrations with diverse monitoring, cloud and security systems
Automated remediation workflows to not just remediate but prevent issues and incidents
Service chain mapping to visualize customer journeys as they flow across multiple interconnected systems

The Interlink Approach

The Interlink Software Service Observability and AIOps platform unifies data from across the hybrid IT environment, applies AI-powered event intelligence and delivers role-based dashboards that draw a direct line between IT health and business outcomes.

With advanced capabilities such as automated RCA, service chain mapping, OpenTelemetry pipelines and plug-and-play integration with ITSM and SIEM tools, Interlink is helping enterprises reduce incidents, cut response times and enhance operational resilience.

The platform is available as a cloud service deployed on AWS, as well as via flexible deployment on-prem and in the Microsoft Azure and Google Cloud platforms.

Service Observability and AIOps will become mainstream. We’ll be able to predict and prevent disruptions before they affect customers and rapidly pinpoint IT incidents before they escalate.

In a world where IT is the business, Service Observability is no longer optional, it’s the foundation for ensuring reliability, agility and ultimately, customer trust.

Request a demo , see how Interlink Software’s observability solutions can help you to address your Infrastructure monitoring challenges.

What is Single Pane of Glass Monitoring and How Can Enterprises Leverage It for Enhanced Visibility?

Tue, 02 Sep 2025 13:39:42 GMT

Large enterprises today grapple with increasingly complex IT environments - spanning multiple cloud services, hybrid infrastructures and countless applications.

Exacerbated by technology silos, the sheer volumes of data generated in such environments can quickly overwhelm IT teams, impairing their ability to identify and respond to customer impacting issues before outages strike. In simple terms, a Single Pane of Glass is a unified dashboard that consolidates data from various Observability tools, monitoring platforms and IT systems into a single coherent view.

This unified visualization provides IT teams with a holistic picture of the enterprise's operational health, allowing fast, informed decision-making and proactive problem-solving – capabilities that together provide the foundations for enhanced visibility and greater control over IT operations.

Why is SPoG crucial for enterprises today?

Modern enterprises typically operate in hybrid and multi-cloud environments, relying heavily still on legacy applications and systems as well as modern digital services for their core operations.

These environments produce vast amounts of data - from metrics and logs to traces and events - which, if not properly managed, can generate "alert fatigue" and sluggish response times.

Single Pane of Glass monitoring addresses these challenges by providing a clear and concise view of real-time data, reducing the noise and complexity associated with managing IT Operations.

Leveraging Single Pane of Glass for Enhanced Visibility

Unified Event Intelligence:
A key attribute of effective SPoG solutions are their Event Intelligence capabilities. Event Intelligence goes beyond traditional monitoring by employing advanced algorithms, machine learning and natural language processing to detect anomalies, correlate events and highlight potential disruptions - in real-time. Enterprises can more rapidly identify root causes and address issues proactively, minimizing downtime and enhancing the resilience of their business services.
Dynamic Visualization for Real-time Decision Making:
Visualization is a critical aspect of SPoG. Through intuitive, interactive dashboards, enterprises gain insights into business service health and IT performance. These visualizations aren't static; they're dynamic and context-aware, allowing users to drill down into detailed views or zoom out for a strategic perspective, depending on their roles and needs.
Proactive Issue Detection and Automated Remediation:
Advanced SPoG platforms enable proactive issue detection by analyzing historical trends, predicting potential disruptions and automatically triggering remediation actions. This significantly shortens resolution times, freeing IT teams to focus on strategic initiatives rather than being consumed by reactive firefighting.
Improved Collaboration Across Teams:
By providing a centralized view of IT Operations, SPoG enhances collaboration between IT Operations, DevOps, SRE, Security teams and business stakeholders. Real-time, shared visibility ensures cross-team coordination, reduces mean time to recovery (MTTR), fostering better alignment between IT and business objectives.
Integration with Diverse Systems:
SPoG platforms leverage open standards like OpenTelemetry to integrate seamlessly with numerous technologies across the IT stack - ranging from legacy infrastructure – through to cloud platforms such as AWS and Azure to SIEM systems and ITSM solutions. This broad integration capability ensures complete, unhindered visibility.

The Bottom Line

In a time where operational resilience is a competitive differentiator, Single Pane of Glass monitoring isn't just a nice-to-have, it's absolutely necessary. It empowers enterprises with comprehensive, actionable insights, enabling IT teams to operate with greater agility, efficiency and effectiveness in protecting their enterprises from customer impacting downtime.

This approach represents the keystone of the Interlink Software offering; delivering SPoG solutions that incorporate AI-driven Event Intelligence, powerful visualization capabilities and seamless integration with existing IT ecosystems - supporting enterprises in achieving superior visibility and proactive management of service health.

Part Two - Event Intelligence vs. AIOps: Key Differences, When to Use Each and Why

Tue, 19 Aug 2025 09:08:32 GMT

The IT environments of large enterprises have become so complex that operational teams have turned to two solution categories in particular to help them improve visibility and gain faster incident response, automate and enable more effective decision-making.

We’re talking, of course, about AIOps, and, more recently, Event Intelligence Solutions.

But what’s the difference? And is one better than the other? The answer is no. One solution is not going to fix all operational teams’ problems. As Event Intelligence Solutions (EIS) vendors emerge, buyers must first understand the characteristics and differences between the two solution types before making platform selection decisions.

Event Intelligence Solutions: Signal-First for Faster Responses

Event Intelligence Solutions (EIS) are designed to analyze, correlate and remediate the event flood that emanates from large, distributed IT systems, so teams can have greater context and prioritization and reduce toil.

This is achieved through policy-based or semantic logic, machine learning and pattern detection, which turns an “events firehose” into actionable insight, which has been further referred to as “curated” intelligence.

The key distinction between Event Intelligence Solutions (EIS) and AIOps lies in EIS’s event-centric design and purpose. These platforms are engineered to specialize in:

Ingesting, normalizing, correlating data from multiple monitoring tools
Correlating events across systems and domains
Cleaning and de-duplicating alerts through intelligent clustering
Behavior anomaly detection and automated remediation

Automated workflow orchestration for real-time remediation

The value of Event Intelligence lies in its laser-like focus on signals, which typically refers to high-volume, high-velocity events as well as a consistent and orderly process for processing them. This is especially applicable to environments that deal with event storms and fragmented toolchains that severely limit incident response efficiency.

AIOps: Analytics Framework for End-to-End Observability

In contrast to Event Intelligence Solutions, AIOps is a term that refers to the bigger picture of operational intelligence. It’s not just events, but rather, the entirety of data flowing across IT operations - events, logs, metrics, traces, topology, configuration, user experience, and even business KPIs.

In that regard, AIOps is both a philosophy and a broad category of platforms that employ AI/ML at scale to span across, and act on, all types of IT data to aid human decision-making and system automation. In practice, AIOps platforms are expected to provide:

Visibility across applications, infrastructure, and services
Anomaly detection, including performance baselining
Root cause analysis of problems using a combination of data types
Predictive and forecasting functions, such as capacity planning
End-to-end observability of hybrid and cloud-native systems

Where Event Intelligence is tactical and target-focused, AIOps is more strategic and end-to-end. AIOps use cases that have also gained a lot of interest in recent years include digital experience monitoring, DevOps acceleration and proactive capacity optimization.

Which One to Use

Operational teams that are overwhelmed by event storms, siloed tooling, and slower incident triage and remediation will find fast value in EISs. Those interested in the long-term evolution of operational intelligence will gravitate towards AIOps platforms, where investment in full-stack observability and AI-assisted automation is already in place, such as with multi-cloud systems.

In Conclusion

The rise of Event Intelligence Solutions does not mean AIOps will be replaced. Rather, it is complementary to the bigger picture that AIOps pursues. Some organizations opt to get started on Event Intelligence first and then take further steps towards AIOps adoption down the road; others will run both in parallel and are aligned to different teams and use cases within the business.

Interlink Software has adopted that layered strategy, with event-centric solutions that can integrate seamlessly into a broader AIOps strategy.

For enterprises dealing with the increasing complexity of modern operations, it is important to have clarity around the differences so as to make smarter technology investments and experience better business outcomes.

Taming Complexity: Addressing Infrastructure Monitoring Challenges in Banking and Finance

david.arrowsmith@interlinksoftware.com — Tue, 22 Jul 2025 08:19:29 GMT

Banks and financial institutions operate in one of the most complex, highly regulated and risk-averse industries.

The IT infrastructure for these organizations is responsible for securing and supporting not just transactional systems but also highly sensitive customer data, mission-critical trading applications, regulatory compliance reporting and more.

As banking and financial infrastructure becomes increasingly complex, effective infrastructure monitoring and observability has never been more important.

The Challenges

The IT landscape in the banking and financial services sector is incredibly varied: from legacy mainframes and customer relationship management systems to multi-cloud services, hybrid architectures and multi-vendor solutions and managed services.

Infrastructure monitoring in these environments comes with its own set of challenges:

Complexity and Scale: Banking infrastructure can encompass thousands of servers, databases, network devices and cloud services distributed across different geographic locations and time zones. These systems generate petabytes of data every minute and traditional monitoring tools often struggle to provide a complete, real-time view of the health of this environment.

Real-time Response: In finance, even a few seconds of downtime or latency can lead to significant financial loss and damage to reputation, not to mention potential regulatory fines. In such a time-critical environment, being able to detect, diagnose and respond to issues almost instantaneously is of paramount importance.

Compliance and Security: Finance is one of the most heavily regulated industries when it comes to IT operations. Solutions have to not only ensure that systems are operating correctly but also that they are doing so in compliance with strict regulatory requirements like GDPR, PCI-DSS and MiFID II. This extends to IT monitoring solutions which need to have compliance checks, data security and audit trails built in.

Legacy Integration: Many banking organizations have core banking systems and legacy technology that they remain dependent on, which can add an additional layer of complexity when it comes to integrating such with modern observability tools and techniques.

Recommended Best Practices

Addressing these challenges require some of the following best practices for IT teams in the financial services and banking sector:

Unified Observability: The first step towards resolving many of the challenges is to break out of the limited, one-dimensional view of the traditional monitoring approach. A complete observability platform is required which can pull in logs, metrics and traces from all layers, infrastructure components and services: physical, virtual or cloud based, no matter the type of vendor or location (on-premises or multi-cloud). An observability-first strategy offers unified visibility and faster issue detection and root cause analysis.

AI-powered Root Cause Analysis and Remediation: Monitoring solutions should leverage AI, ML and cutting-edge technologies to automate anomaly detection, automatically triage and correlate incidents and support fast remediation of incidents. Automating repetitive and low-level functions can significantly reduce the time required for root cause analysis and issue remediation, reduces the possibility of human error and dramatically increases productivity and adhering to service level agreements.

Proactive Monitoring and Predictive Analytics: Don’t wait for incidents to occur and then start firefighting! Advanced monitoring solutions can provide predictive analytics, powered by AI that help detect potential failures or capacity issues before they become business-critical incidents and affect services and ultimately customers.

Scalable and Flexible Monitoring Architecture: The right solution should scale dynamically with a growing infrastructure, new applications or evolving business requirements without increased risk of visibility gaps or performance issues. Monitoring tool architecture should also have the flexibility to meet specific, unique needs and potential constraints of banking IT environments.

Robust Compliance and Security Features: Monitoring tools need to be able to continuously verify adherence to regulatory requirements and assess data security controls in real-time. They must have data encryption, user authentication, access controls, audit logs and provide native, simple to interpret compliance reporting.

Selecting Effective Infrastructure Monitoring Solutions

Banking and finance IT teams, when selecting or upgrading their infrastructure monitoring strategies need to look for the following capabilities:

Real-time, Scalable Data Processing: Solutions must be able to ingest, process and analyze vast amounts of data in real-time, with zero latency. This is to enable truly real-time alerts and incident response.
Seamless Integration: Monitoring solutions must have the ability to seamlessly integrate with existing systems, including legacy systems, as well as the complete spectrum of modern solutions to ensure that no part of infrastructure is left unmonitored.

Advanced Visualization: Complex banking and finance environments require monitoring to provide well-presented, customizable dashboards for rapid, effective decision making across teams to quickly triage and rectify issues.

Vendor Neutrality: Vendor lock-in can be an issue for many technology investments. Monitoring and observability solutions should be vendor neutral and work with different technology stacks and platforms.

The Future of Infrastructure Monitoring in Banking and Finance

IT infrastructure monitoring in banking and financial services is critical to operations: organizations can no longer afford a situation where they cannot easily and frictionlessly determine the status of their most important, sensitive, business-critical systems and the services that are built upon them.

Modern, AIOps-powered service observability platforms like Interlink’s solutions, are equipped to provide full-stack, real-time visibility into infrastructure, systems and application performance, allowing organizations to move beyond a ‘reactive’ stance to monitoring with proactive and predictive capabilities to reduce business risks.

With unified infrastructure observability, automated and rapid root cause analysis and remediation, coupled with a strong focus on delivering real-time visibility and building in compliance and security best practices, leaves financial organizations better placed to ensure operational reliability, meet regulatory demands and maintain business continuity as the industry evolves.

Request a demo , see how Interlink Software’s observability solutions can help you to address your Infrastructure monitoring challenges.

Part One ‘The 5 Essential Capabilities of Event Intelligence Platforms’

david.arrowsmith@interlinksoftware.com — Thu, 17 Jul 2025 16:13:20 GMT

With it a touch of hype, the term Event Intelligence has gained traction in recent months as large enterprises seek smarter ways to manage events, reduce noise – driven by that never ending quest to improve uptime.

Event Intelligence Platforms represent the next generation of tools that analyze and correlate IT event data to surface meaningful insights and drive faster responses to situations where the availability of mission critical services might be under threat.

Evolving from traditional monitoring and event management tooling, they integrate AI, observability and automation to tackle the complexity of modern, hybrid environments.

But not all platforms are equal, making rigourous scrutiny essential. But with a multitude of vendors and solutions available, what capabilities truly separate a merely functional platform from a transformative one?

Here are the five essential capabilities every enterprise should expect from a modern Event Intelligence Platform:

1. Cross-Domain Ingestion - at Scale

Modern IT environments are complex, with IT assets, workloads and traffic spread across cloud, on-prem, SaaS, containerised and legacy infrastructure. To provide a cohesive view of service health and enable analysis across the different layers, a modern EIP must be capable of ingesting data from a wide range of sources, domains and toolsets. This includes log streams, performance metrics, alerts, network telemetry, configuration changes and even application and user behaviour data. Ingestion must be real-time, high-volume and technology-agnostic - it shouldn’t matter if the data is being generated by Kubernetes clusters, Linux machines, container logs, mainframe or even 3rd party SaaS applications, the platform needs to be able to normalize it into a common operational model for further analysis.

2. Correlation and Enrichment

Raw data is rarely directly actionable or useful for driving decisions - instead context, causality and additional context are needed. Correlation engines within an EIP should be able to automatically cluster related events, alerts and anomalies together into a singular, actionable incident. This immediately improves signal-to-noise, helping incident responders understand the scope, impact and relatedness of issues at-a-glance. Enrichment can take this further by enriching the event with additional context, such as CMDB or configuration data, service topologies and dependencies, business impact metadata, or even information about the user. Correlation and enrichment together should enable IT teams to answer not just "what happened" but also "what does it mean" and "who is affected?".

3. Pattern Recognition and Anomaly Detection

One of the challenges of event data is the sheer volume. In modern systems, millions of signals can be generated per day - how to see the wood for the trees? Pattern recognition (identifying commonly occurring series of events and/or anomalies) is an important first step - and the ability to do it in real-time is a big plus. Leading platforms should be using a combination of machine learning and statistical modelling to learn what "normal" looks like and then detect deviations from this behaviour in real-time. This can include spotting the early signs of degradation, performance anomalies, or abnormal access patterns. Pattern recognition helps surface those more subtle, but still critical issues that static thresholding or rule-based alerts often miss - before they evolve into more serious incidents.

4. Predictive Insights

A step beyond just understanding "what's happening" or "what has happened", the best Event Intelligence Platforms also forecast what might happen. Predictive analytics platforms ingest historical event data, seasonality and service health trends to model and predict outages, capacity constraints, configuration drifts and other issues before they occur. These future-looking insights enable both on-demand intervention as well as better alignment to business SLAs and required RTOs. For enterprises operating in more highly regulated, or critical environments, predictive capabilities are no longer nice to have - they're essential for operational resilience.

5. Automation and Response Orchestration

Speed is of the essence during incident response and Event Intelligence Platforms should be able to help automate common event workflows. This can include enrichment, ticket creation, remediation, escalation and other tasks. Automation can be completely autonomous (following pre-defined policies) or involve human-in-the-loop approvals based on risk appetite. The best platforms have tight integrations with existing ITSM tools, collaboration platforms, CI/CD pipelines, and incident runbooks to ensure that event response is an orchestrated, repeatable and consistent process - rather than manual, on-the-fly firefighting.

Conclusion

Picking an Event Intelligence Platform which doesn’t provide these core capabilities means you’ll just be adding to your complexity, not removing it.

Solutions should be evaluated not just on individual features but the way in which they integrate into the broader IT and business landscape. Every enterprise has unique requirements and considerations, but these five capabilities should be a baseline for any serious investment.

Trusted by many of the largest enterprises in the world, Interlink Software has long demonstrated innovation and leadership in this space by embedding these five principles into its AI-powered observability platform.

Put us to the test with your challenges, get in touch for a live demo :

Event Intelligence Solutions: The Essential Tools Every ITOps Manager Needs – and How Interlink Software Delivers

david.arrowsmith@interlinksoftware.com — Fri, 27 Jun 2025 11:33:09 GMT

IT Operations (ITOps) managers need to ensure always-on availability across a more complex and hybrid ecosystem than ever before. Event storms, patchwork toolchains and slow root cause analysis (RCA) impede responsiveness and undermine the high digital performance customers demand.

The Event Intelligence and Service Observability Platform from Interlink Software addresses this. Built for the enterprise, Interlink provides ITOps leaders with the critical tools and products needed to seize control, reduce risk and mitigate operational drag while driving IT and business alignment.

AI-Powered Event Intelligence

In IT ecosystems, events happen in the millions daily. But only a fraction are important. Leveraging AI, fuzzy logic and a Service Engine built on a semantic Knowledge Graph, Interlink’s Automated Service Intelligence (ASI) engine reduces noise by as much as 99%. Clustering events into actionable, service-impacting alerts, Interlink converts noise into clarity and allows for rapid decision making.

Service Chain Mapping & Root Cause Precision

It is critical to understand the flow of services and customer journeys. Service Chain Mapping (SCM) visualizes critical business transactions and service dependencies in real-time, identifying the exact component or interaction responsible for disruption. Leveraged for operational resiliency and regulatory compliance, SCM facilitates drill-down RCA from the customer journey to the infrastructure layer.

To speed up triage, Interlink’s RCA Automation Framework consolidates related incidents and leverages ML to find root causes, speeding up resolution times by as much as 50%.

Business and IT Impact in Dynamic Dashboards

ITOps leaders need real-time insight into the critical metrics they need to act upon. Interlink’s platform provides customized, role-based dashboards that offer real-time visibility into service health, SLA/SLO status and sustainability KPIs. These dashboards combine IT telemetry with business impact to drive strategic initiatives like digital transformation and ESG compliance.

Seamless Integration Across Your Ecosystem

Integration Hub is designed to unify the fragmented landscape and includes out-of-the-box integration to ITSM (e.g., BMC Helix, ServiceNow,...), SIEM (e.g., Splunk, Microsoft Sentinel,...), observability (e.g., AppDynamics , Dynatrace,...) and collaboration tools (e.g., Microsoft Teams, Slack ,...). Through OpenTelemetry pipelines, Interlink brings data from hybrid, on-prem and cloud-native environments such as AWS, Azure and GCP.

Prevention is the New Resolution

Interlink’s Predictive Analytics Engine uses machine learning to detect anomalies, recognize early warning signs and suggest actions before an incident happens. When incidents occur, Interlink’s Workflow Automation & Remediation Engine automates fixes or guided workflows and prioritizes action based on business impact.

Built for the Enterprise, Trusted by Industry Leaders

With Interlink, top-tier banks, credit card networks, airlines and utility companies operate with a Hybrid IT Monitoring and Single Pane of Glass (SPoG) architecture built for high resiliency, immediate response and compliance in the largest and most challenging of environments.

Whether deployed on-prem, in the cloud, or hybrid, Interlink provides ITOps managers with tooling they need.

Learn more

Retail ITOps: Boost Operational Resilience with Business Service Observability

david.arrowsmith@interlinksoftware.com — Thu, 03 Oct 2024 09:27:09 GMT

In today’s competitive and fast-paced retail environment, service availability is paramount to delivering exceptional customer experiences. As an ITOps Manager or Site Reliability Engineer in a large retail enterprise, you're tasked with managing complex, interdependent systems that support vital business functions such as supply chain operations, point-of-sale (POS) systems, and inventory management. Maintaining a resilient IT infrastructure isn’t just an operational need—it's essential for preserving customer satisfaction and protecting your brand’s competitive edge.

Retail IT professionals face numerous challenges, including managing an ever-growing number of endpoints, ensuring seamless integration between legacy and modern systems, and reacting swiftly to potential failures that could lead to downtime. These issues are further amplified during high-traffic periods like holiday seasons or sales events, where even a minor disruption can have a major impact on both revenue and customer loyalty.

The Solution: Interlink Software’s AIOps and Business Service Observability Platform.

Interlink Software’s AIOps and Business Service Observability platform addresses these challenges head-on, offering a unified, real-time view of your entire IT ecosystem. This comprehensive oversight empowers teams to proactively manage incidents, preventing disruptions before they can affect business operations.

Powered by advanced machine learning, Interlink’s platform delivers real-time predictive insights that allow IT teams to detect and resolve potential issues before they escalate. This predictive capability means you're no longer reacting to problems after they’ve impacted service; instead, you’re staying ahead of risks, ensuring optimal system performance and reliability.

By consolidating data across all IT systems, the platform integrates seamlessly with your existing tools, enabling you to monitor the health and performance of the entire IT infrastructure in one place. From POS systems to eCommerce platforms, this holistic view eliminates blind spots and ensures that critical systems remain operational.

Minimize Downtime and Maximize Efficiency

Automating problem detection and resolution is key to reducing system downtime and minimizing the need for manual intervention. With Interlink’s AIOps capabilities, incidents are detected and addressed before they cause any service interruptions. This results in increased uptime, faster issue resolution, and ultimately a better experience for your customers—whether they're shopping online or in-store.

For retail enterprises, where any system disruption can lead to lost sales and dissatisfied customers, this solution provides a crucial safeguard. During peak sales seasons, the ability to maintain seamless IT operations across eCommerce and store systems ensures smooth transactions and satisfied customers.

Interlink’s AIOps and Business Service Observability platform not only enhances operational efficiency but also empowers your team to focus on strategic initiatives, rather than being bogged down by firefighting incidents.

The result? Improved service reliability, happier customers, and a stronger competitive position in the retail market.

Interested to learn more?

Visit AIOps and Observability for Retail to explore how we can support you in driving operational resilience and optimizing business service availability.

Interlink Software recognized as Value Leader across all three use case perspectives!

david.arrowsmith@interlinksoftware.com — Thu, 02 May 2024 10:47:17 GMT

Leading analyst firm Enterprise Management Associates (EMA) have just released their 2024 Radar™ Report: AIOps: A Guide to Investing in Innovation.

Interlink Software is delighted to have been positioned as Value Leader across all three use cases EMA examined – including Business Impact and IT-to-Business Alignment.

Read EMA’s Interlink Software vendor profile covering the core features and capabilities of the Interlink AIOps platform.

How Do You Monitor Dynamic Amazon Web Services (AWS) Cloud Architectures?

david.arrowsmith@interlinksoftware.com — Thu, 15 Feb 2024 19:19:02 GMT

Comprehensive visibility across all your Amazon Web Services (AWS) environments plays an important part in maintaining the availability, and performance of applications hosted in AWS.

Leveraging Interlink Software’s AIOps and Business Service Observability Platform , enterprises can greatly enhance their capability to monitor, manage and optimize the health of applications and act swiftly resolving issues before they impact on customer experience.

The Interlink platform ingests event data from Amazon CloudWatch and monitors events from various AWS cloud products via Amazon SQS - providing IT teams with unified visibility into the health of AWS-hosted applications, enabling proactive detection of issues based on customer or region.

Interlink combines AWS event data with operational information from other sources, including CMDBs, service desk, monitoring, and APM tools. Through event correlation, normalization, thresholding, and business logic, the platform reveals IT dependencies and the cascading business impact of failures across different areas for true 360-degree visibility of service health.

To facilitate more efficient and streamlined application troubleshooting and incident resolution, users can take advantage of deep links to AWS tooling within the Interlink platform and drill down to source event data and seamlessly initiate automated recovery actions or employ third-party tools – in a single, unified platform.

Elevate your capability to monitor applications hosted in AWS.

Click here

Interlink’s Service Chain Mapping solution: Helping Banking & Finance Organizations Strengthen Operational Resilience and Meet Regulatory Requirements

Mon, 30 Oct 2023 14:49:27 GMT

Operational resilience is an increasing area of focus and scrutiny for regulators of the banking and financial services industry.

In the European Union, the Digital Operational Resilience Act (DORA) looms on the near horizon - with equivalent regulatory frameworks slowly but surely rolling out across the globe.

As a result, banking and finance organizations must act to strengthen their ability to absorb operational risk-related events and put measures in place to prevent technology failures which have the potential to cause disruption to financial markets and customers alike.

You can’t mitigate and manage risks you can’t see...

Your enterprise’s services are composed of thousands of dynamically changing objects, with interlinked dependencies. Understanding the potential risks to operational resilience in highly complex IT environments hinges on being able to visualize how these components work together to deliver specific customer outcomes.

Service Chain Mapping: Bring key customer journeys to life, deliver a data-driven audit and compliance solution

Eliminating difficult to maintain spreadsheets and static diagrams, Interlink’s Service Chain Mapping solution provides dynamic, visual representations of every stage of an engagement a customer has with your critical business services.

Key Benefits:

Deliver audit tracking/reporting: Demonstrate your capability to continuously monitor and resolve potential operational vulnerabilities

Import data from a variety of data sources and diagramming tools to map out service components and customer touchpoints; put SCM to work with data ingested from monitored objects across your full IT stack

Visualize, monitor and triage customer journeys as they flow across interconnected systems and technologies: in a single view, in real-time

Drill down to customer impacting incidents and events: pinpoint bottlenecks in process flows, flawed or failed processes and systems

Learn more about Service Chain Mapping - Step through the features HERE

Top 10 AIOps & Observability Capabilities for the Banking and Finance Sector

david.arrowsmith@interlinksoftware.com — Wed, 22 Mar 2023 10:32:25 GMT

Maintaining trust in the business services your customers rely on is everything.

With ever-increasing customer expectations and the promise of ‘always-on’ services, poor digital experiences and outages can cause significant harm to your business.

The Interlink Software AIOps and Observability platform strengthens IT teams’ capability to deliver more reliable, available digital services and reduce the risk of customer impacting disruption.

Monitor and manage complex and highly interdependent hybrid IT infrastructures, provide real-time visibility into the performance and availability of your systems - enabling proactive issue detection and resolution.

Visualize service health across the entire IT stack
Manage complex IT environments from microservices to mainframes
Deliver Hyper Automation for ITOps
Analyze and manage the service impact of IT changes - reduce the risk of change

Trusted by many of the world’s largest and most complex banking and finance organizations, click here to read Interlink’s Top 10 must-have AIOps and Observability solution capabilities.

Interlink Software is ready for business on VMware Marketplace

david.arrowsmith@interlinksoftware.com — Tue, 14 Feb 2023 13:35:37 GMT

We are pleased to announce that Interlink Software’s AIOps and Observability platform is now a fully validated third-party solution on VMware Marketplace residing in the Management and Monitoring category.

The cornerstone of Interlink’s approach is to make digital businesses more observable; empowering ITOps, DevOps and SREs with unparalleled, enterprise-wide visibility of service health – propelled by our integration capability and expertise. VMware vRealize Operations (vROps) and VMware vCenter Server are popular solution integrations for many Interlink customers.

Interlink is a longstanding VMware Independent Software Vendor (ISV) partner and Technology Alliance Program member – programs that are supportive of vendors who build VMware-compatible solutions and like us, need access to the latest resources and know-how to optimize the solutions we deliver to our shared customers.

Interlink joins a thriving Marketplace, a comprehensive catalog of solutions across sixteen distinct solution categories – with over 2000 products for you to explore, buy and deploy.

Click here to visit our VMware Marketplace listing

To learn more how Interlink Software’s AIOps powered
Observability Platform works with VMware solutions - Contact Us

Interlink Software arrives on the Cisco AppDynamics Marketplace!

Tue, 17 Jan 2023 11:00:01 GMT

We are delighted to share the news that our integration with leading, real-time Application Performance Monitoring (APM) vendor Cisco AppDynamics is now listed on the AppDynamics Marketplace.

Interlink’s AIOps platform integrates with AppDynamics to address the hazards of poor visibility of operational health - helping IT teams reduce the risk of unnecessary IT outages and optimize service availability.

For mutual Interlink and AppDynamics customers, service affecting issues can lie undetected in the vast volumes of data generated by the multiple, disconnected tools used to monitor multi-cloud environments, applications and technical solutions. Together Interlink and AppDynamics deliver unified, data-driven Service Visualization to help pinpoint the root cause of issues faster and speed up fault remediation.

The Integration

Interlink’s AIOps platform ingests health violation alerts, performance metrics, transaction data, infrastructure topology and dependency information from AppDynamics, which is combined with operational data drawn from point monitoring tools, CMDBs, change management and service desk products.

Correlation, normalization, thresholding and business logic are then applied in the Interlink platform, enabling IT teams to focus on the alerts that are hurting the business most and among others - bringing these benefits:

Eliminate event noise by up to 99%: ingest, aggregate, and organize events into clusters of alerts, correlated to service impact
Real-time , service health visualization: identify dependencies and pinpoint the root cause, enriched with business context
Reduce major incidents by up to 50% : automate remediation processes for improved operational efficiency and service availability

For deeper application troubleshooting, Interlink users can leverage deep links to AppDynamics, drill down to source event data and seamlessly launch automated recovery actions or 3rd party tools, without leaving the Interlink platform.

View the Interlink integration listing here.

Set yourself up with a FREE trial of the Interlink Observability Platform here.

Wishing you all a Happy Festive Season and a successful 2023!

Mon, 12 Dec 2022 11:25:10 GMT

As the end of 2022 fast approaches, we would like to say a BIG thank you to all of our valued customers and business associates the world over for placing your trust in us to support you on your AIOps and Observability journey.

We look forward to working with you in the year ahead, our pledge remains; to continuously listen, work in partnership with you and be inspired to develop great solutions, in step with your ever-evolving needs.

Interlink Software Achieves Cyber Essentials Certification

Tue, 01 Nov 2022 10:04:58 GMT

Interlink Software has achieved Cyber Essentials certification, putting us in an even stronger position to stay ahead of cyber threats and support our customers underpinned by robust IT security principles and capabilities.

Cyber Essentials is a UK government backed scheme, developed by the National Cyber Security Centre . Since its inception the scheme has become the benchmark for IT security, helping organizations to deploy technical controls to guard against the common types of cyber-attacks and improve data security.

The certification demonstrates to current and future customers in both the private and public sectors that Interlink takes the security of their information seriously and is committed to taking the necessary steps to reduce cyber threats.

The scheme has recently been overhauled in response to evolving cyber security challenges, the increased threat of ransomware, whilst reflecting the changes in the way organizations are now working following the COVID-19 pandemic.

To keep us ahead of the ever-evolving cyber threats we see certification as a baseline for the continual evolution and improvement of our processes and procedures.

Learn more about Cyber Essentials here

https://iasme.co.uk/cyber-essentials/

Contact us with your questions here

Interlink Software recognized as a Representative Vendor in the 2022 Gartner® Market Guide for AIOps Platforms.

Tue, 07 Jun 2022 08:26:37 GMT

For the second year running, Interlink Software are delighted to have been recognized as a Representative Vendor in the 2022 Gartner® Market Guide for AIOps Platforms by Analysts Pankaj Prasad, Padraig Byrne, Gregg Siegfried, 30 May 2022.

Learn more

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Interlink Software: Enterprise AIOps Platform Mobile App

Fri, 29 Apr 2022 08:33:29 GMT

Can you visualize the business impact of IT alerts on your mobile phone? No?

Interlink Software offers the first fully-featured, mobile-native Enterprise AIOps Mobile App.

To protect the availability of the services your customers rely on, AIOps adoption is an imperative for large enterprises.

Interlink Software’s AIOps platform applies machine learning to automate ITOps; reducing alert noise, performing event correlation, anomaly detection and root cause determination.

As the world emerges from the Covid-19 pandemic, organizations are increasingly embracing the flexibility of home and hybrid working. Your staff are no longer gathered together in bricks and mortar premises, plugged into the heart of ITOps - the enterprise command center or NOC.

In these circumstances, how do you overcome the risk of missing that critical IT alert and disjointed remote communications slowing down responses to problems that might cripple your business?

The Answer: Tap into the power of AIOps - on your mobile!

Interlink’s Enterprise AIOps Mobile App delivers on-the-go, visualizations of service health, in real-time, in business context to audiences across your organization – from business stakeholders, to IT teams:

Visualize service health at a glance
Subscribe to actionable, machine learning clustered alert notifications
Drill down to root cause, launch remediation routines and automation
Seamlessly collaborate on a Microsoft Teams or Slack
Keep all communications and your ITSM tooling synchronized

Regardless of technical ability, the App brings visibility of the operational health of your business to everybody that needs to know, while boosting IT team’s capability to move quickly on IT alerts and prevent problems escalating into outages

Proven in some of the largest, most demanding business environments in the world, Interlink’s Enterprise AIOps Mobile App meets the performance and usability levels of consumer apps, built for secure deployment through your Mobile Device Management (MDM) provider of choice.

The Power of AIOps at your fingertips! Read more here

Slack is a trademark and service mark of Slack Technologies, Inc., registered in the U.S. and in other countries.

Microsoft, Microsoft Teams are trademarks of the Microsoft group of companies.

Interlink Software arrives on VMware Marketplace

Thu, 31 Mar 2022 12:00:32 GMT

Interlink Software’s AIOps Platform is now listed on VMware Marketplace – residing in the Management and Monitoring category. VMware Marketplace offers ITOps, DevOps and SREs a comprehensive catalog of solutions across fifteen distinct solution categories.

Successful AIOps deployments and delivery of 360-degree, single pane views of service health rest on Interlink Software’s capability to integrate with a wide variety of 3rd party monitoring and ITOM tools. VMware vRealize Operations (vROps) and VMware vCenter Server are popular solution choices for many of Interlink’s enterprise customers.

Interlink is a longstanding VMware Independent Software Vendor (ISV) partner and Technology Alliance Program member - programs that are supportive of vendors who build VMware-compatible solutions and like us, need access to the latest resources and know-how to optimize the solutions and services we deliver to our shared customers.

Interlink joins a thriving Marketplace, which currently lists 2,300 products for you to explore, buy and deploy.

Visit our listing on the VMware Marketplace to discover more

Want to learn more about how Interlink’s AIOps Platform works with VMware – contact us here!

Slash MTTR, avoid costly downtime with improved cross-team Collaboration

Wed, 09 Feb 2022 11:00:36 GMT

Every second counts when IT teams are called upon to resolve business impacting issues. In modern enterprises, poor communication, fragmented toolchains and spiralling IT complexity can conspire to slow down incident response, putting service availability and ultimately customer satisfaction in peril.

Chat apps have played a critical part during the pandemic, keeping remote working DevOps , SRE s, IT Ops team members and business stakeholders connected, synced up and ready to act when IT issues threaten the performance and health of digital services their customers rely on.

The Interlink Software AIOps platform integrates with popular business communication tools like Microsoft Teams and Slack to facilitate fast and joined up incident responses and execution of remediation activities throughout the lifecycle of an incident.

Interlink’s AIOps platform performs the ‘heavy lifting’; gathering together, normalizing, deduplicating and correlating monitoring data and metrics from across domains. The Collaboration integration automatically populates chat channels with alert notifications, providing instantaneous, shared visibility of issues, enriched with the business context of the issue the relevant teams need to resolve.

Deep links to third-party monitoring and ITOM tools allow users drill down to source event data, perform the necessary troubleshooting and launch recovery workflows – without leaving their chat tool of choice.

Delivering the wherewithal for team members to pick up noise free, well-structured alerts and execute recovery actions in a single place contributes to reducing Mean Time to Recovery, whilst keeping team members focused and coordinated.

Learn more about how to combine the power of AIOps with Chat - using the tools you already know and love: here

IT Ops rise to the challenges of 2021 & looking ahead to 2022!

Tue, 14 Dec 2021 10:35:36 GMT

First-off, A BIG thank you to all of our customers and partners (old and new) for continuing to entrust us with supporting their digital transformation and protect service availability – whilst also inspiring us to develop better solutions!

Reflecting on 2021, it has been another eventful year in the world of AIOps. The fall-out from the COVID-19 pandemic has continued to ripple across the globe, bringing with it accelerated digital transformation as homeworking prevails and consumers continue to use online means to transact business. This has continued to fuel digital modernization, innovation and drive organizations to deliver the always on services their customers demand.

This serves to underline how vital it is to build resilience and agility into your business in order to protect service availability with confidence – be in a position to adapt to whatever is thrown at them –

For Interlink’s customers, mature AIOps capability has helped to shoulder the ongoing impact of the new and the perennial challenges of running IT and maintaining operational stability - whatever the weather.

As we say goodbye to 2021, don’t risk your digital transformation getting derailed. If your business is threatened by:

• Growing cloud complexity, infrastructure blind spots and lack of visibility

• Inaccessible monitoring data, locked away in a fragmented toolchain

• Inability to detect and act on issues, before they impact on your customers …

Then YOU NEED AIOps!

Empower your SREs, IT Ops, DevOps teams with a mature, highly scalable and security hardened solution - proven in some of the largest enterprises in the world.

Boost IT resilience, achieve unified Observability, automate alert responses, act faster to predict and prevent outages before they impact on your customers.

Wishing you a Happy Festive Season and a successful 2022!

Interlink Software’s Observability Platform: Look Beyond Metrics, Logs & Traces for True Service Observability

Tue, 30 Nov 2021 14:26:22 GMT

Achieving full, 360-degree service-driven observability across your entire IT ecosystem and application components can be thwarted by the disconnect between technical monitoring and business outcomes - running the risk of catastrophic service failures.

Your IT teams are most likely using a host of disjointed monitoring tools, performing a lot of mental gymnastics in trying to bring meaning to the vast quantity of data generated by them and lack insight into what their outputs mean for the health of your critical services.

Service Observability vs Monitoring

For Interlink’s customers, successfully gaining complete observability of the health of their business services and the IT ecosystem that underpins them, hinges on universal integration, and correlation to business impact.

From experience the widely accepted pillars of observability (metrics, logs and traces) will only take enterprises so far in achieving the successful adoption of AIOps.

The Interlink AIOps platform brings together information and insights previously locked away in disconnected silos, presenting teams with single pane views of service health across tools and domains - the foundation for orchestration, management and action.

Observability Tools for DevOps & SREs: the foundations of IT and business alignment

Implementing that crucial missing link between IT and the wider needs of the business, Interlink’s data-driven service models allow IT Ops, DevOps teams and SRE’s to orchestrate, manage and act based on business priority,

Relationship-driven, service observability helps to pinpoint root cause faster, reveal the business impact of changes and issues, who needs to be notified about them and what action is required to protect service availability.

Visibility of Microsoft Azure service health, proactively resolve issues.

Thu, 02 Sep 2021 09:36:52 GMT

For large digital enterprises Microsoft Azure and private cloud offering Azure Stack Hub have emerged as the strategic cloud platforms of choice for many organizations.

Azure offers an open and flexible platform on which to quickly build, deploy and manage applications at scale.

The pandemic has seen many organizations accelerating their cloud initiatives to take advantage of the speed, agility and resilience Azure offers in meeting demand for services that are increasingly delivered digitally. This has added yet another layer of complexity to IT Ops teams’ existing IT monitoring remit. Lack of oversight, control and visibility of fast-moving, ephemeral Azure cloud environments and being slow to isolate the source of issues can lead to unnecessary, damaging outages.

Full observability

To optimize the benefits of their Azure cloud deployments, it’s critical for IT Ops to be capable of linking platform performance to end user experience and be able to prioritize remediation actions accordingly – squarely focussed on ensuring that services are available to customers whenever they need them.

Interlink’s AIOps platform ingests Azure Application Insights and Azure Stack Hub, events and metrics, enabling IT Ops to understand the performance of environments - in business-context, via real-time, single-pane Service Visualization dashboards . Aggregated with data from other sources, IT Ops are better placed to pinpoint dependencies in their hybrid cloud infrastructures, diagnose the root cause and proactively resolve issues before they impact on customers.

To aid troubleshooting, users can leverage deep links to Azure, drill down to source event data and seamlessly launch automated recovery actions or 3rd party tools - without leaving the Interlink platform.

The Interlink Software offerings are optimized to support dynamic, rapidly changing hybrid cloud environments, providing the ability to detect issues and changes that might threaten business performance – helping organizations to resolve unforeseen events and effectively manage the release of new products and services to optimize your Azure investment.

Interlink secures a place on Constellation Research 'Using Artificial Intelligence in IT Operations' ShortList.

Thu, 26 Aug 2021 09:25:37 GMT

Interlink Software’s capabilities have been gaining a good deal of industry analyst recognition in recent months.

We’re pleased to announce yet more recognition; Interlink has been included on Constellation Research ShortList™ for “Using Artificial Intelligence in IT Operations (AIOps)”, Q3 2021.

Authored by Andy Thurai, VP and Principal Analyst, the Constellation ShortList evaluates 40 vendors , judging their solutions on criteria including :

Ability to consume real-time data from cloud, on-premises, and multi-cloud locations Connectivity with the majority of the observability systems (such as cloud-native monitoring systems, logging systems, and tracing systems)
Available out of the box instead of requiring custom connectors to be built
Enterprise capabilities such as handling governance, security, risk, and compliance

* Source Constellation Research Inc. ShortList - A. Thurai, AIOps 2021, Q3.

Interlink was one of just 14 vendors chosen for inclusion in this Constellation ShortList evaluation.

The business-critical importance of AIOps

As IT environments have become increasingly complex, a direct line has been drawn between business success and having the right capabilities in place to make IT teams proactive, rather than reactive.

AIOps unleashes the power of machine learning to keep IT teams ahead of the factors that degrade service availability and could lead to unnecessary downtime and a negative impact on customer satisfaction.

The adoption of AIOps has taken on new levels of importance and is now seen to be at the forefront of organizations’ digital transformations and we’re pleased to have been included in this Constellation Research evaluation work.

Learn more about Interlink’s AIOps platform here

And more analyst recognition here

Constellation Research ShortList here

We were recognized as a Representative Vendor in the 2021 Gartner Market Guide for AIOps Platforms and cited as a
Value Leader in EMA’s latest Radar Report for AIOps .

Interlink recognized as a Representative Vendor in Gartner Market Guide for AIOps Platforms 2021

david.arrowsmith@interlinksoftware.com — Wed, 26 May 2021 10:59:46 GMT

A valued industry guide designed to help customers make informed decisions when investing in an AIOps Platform to support their business.

Gartner Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Josh Chessman, April 6, 2021

Gartner Market Guides are used extensively by end-users building out their vendor shortlists for I&O leaders focused on Infrastructure, Operations and Cloud Management initiatives.

Access this complimentary Market Guide Today

Interlink & AppDynamics for unified, data-driven Service Visualization & faster fault resolution.

Fri, 30 Apr 2021 09:57:54 GMT

We are delighted to share news of our partnership with leading, real-time Application Performance Monitoring (APM) vendor Cisco AppDynamics and are now a fully-fledged member of their Integration Partner Program (IPP.)

For our mutual enterprise customers, service affecting issues can lie undetected in the vast volumes of data generated by the multiple, disconnected tools used to monitor their multi-cloud environments, applications and technical solutions. Interlink’s AIOps platform integrates with AppDynamics to address the hazards of poor visibility, helping IT teams reduce the risk of unnecessary IT outages and optimize service availability.

The Integration

Interlink ingests health violation alerts, performance metrics, transaction data, and infrastructure topology / dependency information from AppDynamics, which is combined with operational data drawn from point monitoring tools, CMDBs, change management and service desk products.

Correlation, normalization, thresholding and business logic are then applied in the Interlink platform, enabling IT teams to focus on the alerts that matter and act faster to prevent customer impacting outages.

Better Business Outcomes

• Eliminate event noise by up to 99% - Ingest, aggregate, and organize events into clusters of alerts, correlated to service impact

• Real-time, service health visualization - Identify dependencies and pinpoint the root cause with business context

• Reduce major incidents by up to 50% - Automate remediation processes for improved operational efficiency and service availability

For deeper application troubleshooting, users can leverage deep links to AppDynamics, drill down to source event data and seamlessly launch automated recovery actions or 3rd party tools, without leaving the Interlink platform.

“Unified, actionable dashboard views of IT service availability”

The AppDynamics integration further strengthens Interlink’s offering to customers who need to monitor and visualize the full IT stack, unlock cross-domain data and insights by leveraging seamless integrations with their existing strategic tools.

Learn more about the integration here

Global bank transforms incident alert management & communications

Tue, 23 Mar 2021 12:04:41 GMT

Customer Profile

One of the top 10 largest financial services companies in the world 200,000+ employees worldwide. Serving tens of millions of customers. With operations in more than 60 countries, the Interlink Incident Alert Management app serves an audience of thousands of service owners and business stakeholders - across 20+ global markets

The Challenge

Before engaging with Interlink, the bank’s IT teams, service owners and business stakeholders routinely received 100’s of emails for every major incident that struck the business.

Many scenarios resulted in a cascade of up to 25-30 additional email updates per incident, as issues were resolved.

Such volumes of emails and the absence of business context made it impossible to decipher the service impact of incidents, leading to confusion, panic and lags in response time.

A New Approach Was Required

The bank needed a more orderly, mobile-first approach to Incident Alert Management and Communications, a channel fit for purpose in a modern, agile, digital enterprise.

Interlink worked with the customer to eliminate the traditional deluge of bulk emails, replacing this with a mobile app that would provide accurate, well-structured incident alerts, service health notifications and updates – directly into the palms of their users’ hands.

The Interlink Software Solution

The Interlink app enables bank ITOps to control the dissemination of incident communications to audiences across the business.

Based on their role, users can subscribe to receive push notifications about what’s important to them. Enriched with business context, users can view and track the real-time status of incidents, receiving meaningful updates throughout the entire incident lifecycle.

Bringing in data from across the digital environment’s toolchain, the app leverages Interlink’s Hybrid IT Infrastructure Monitoring capability to bring users a unified view of service health and how an incident might be impacting the regions or services they’re responsible for.

Collaborate, Automate, Resolve

The app equips teams with a collaboration channel that seamlessly connects people, tools and processes.

Bringing together the relevant people, all the information required to quickly pinpoint the root cause of issues, the ability to run remediation tasks and workflows – all in one place, contributes to reducing mean time to repair and unnecessary business disruption.

The Covid-19 pandemic in 2020 saw bank staff embarking on an unexpected transition to homeworking. The timely introduction of the Interlink app strengthened their capability to handle incidents remotely, anywhere. Beyond users of corporate devices, the app also caters for the rise of BYOD, with an inbuilt VPN, allowing secure access to the corporate network and the Interlink platform .

AIOps for Managed Service Providers: modernize and monetize your monitoring offering

Thu, 25 Feb 2021 09:40:46 GMT

For Managed Service Providers (MSPs), a highly competitive market and the rapidly changing digital landscape can present a threat or an opportunity.

Legacy monitoring tools weren’t built for visibility into the cloud and can obstruct your ability to compete and grow your business.

Interlink Software works with MSPs to define, monetize and deliver AIOps monitoring solutions that meet the requirement for high-performing business services and hybrid cloud infrastructures that digital enterprises rely on.

Differentiate your business and deliver better outcomes for your customers by replacing legacy tools with a real-time AIOps monitoring solution that integrates with anything, monitors any environment, in service-context.

With Interlink’s AIOps platform your teams will be better placed to manage and monitor complex customer environments to -

See through event noise, gain full infrastructure visibility across environments and visualize service health in business context
Accelerate fault resolution, make faster decisions, act faster to protect service availability
Leverage opportunities to automate routine tasks, make your people more productive

For speedy client onboarding and rapid time to value the Interlink solution is multi-tenancy, allowing you to serve multiple customers through a single deployment and scale as demand for your service grows.

Enhance operational efficiency and keep ahead of the competition read more

Introducing: Alert Response as Code

Mon, 23 Nov 2020 09:57:35 GMT

Alert Response as Code is Interlink’s software-based, programmatic model for identifying incident alerts and driving an automated response. IT teams can automate the triggering of recovery processes that would otherwise involve running individual, manual steps across multiple applications, devices and operating systems.

Aligned to DevOps workflows and versioning, ARaC comes into its own when applied to managing the complexities of agile, multi-cloud environments where exploding volumes of events and alerts and dispersed monitoring put service availability at risk.

Where to start

We guide customers through a review of the most common production issues, reviewing their existing manual checklists and procedures, ones that typically involve laborious manual processes and inefficient toggling between tools.

Identifying issues programmatically

Understanding the dependencies between communications, security and your infrastructure is essential. The Interlink platform delivers self-maintaining Service Models enabling IT Ops to visualize:

Issues across shared components - pinpointing where there may be a risk of the degradation in performance and availability of multiple services
Clusters of alerts correlated to one or more service models
Existing health check routines and recovery actions that are applicable to a single service or common across multiple services

These insights are the jumping off point for intelligently applying and triggering automated responses using Interlink’s IT Workflow Automation software.

Working with the tools you already own and love

We integrate with the existing APM tools, applications and monitoring solutions you already use. Ingesting alerts from monitoring tools, grouping similar alerts into incidents enables ITOps staff and DevOps engineers to focus on the high-priority issues, presented in business context. REST APIs, or webhooks supply the raw events that we correlate to Service Models.

Interlink’s automation capability leverages domain specific tools and their native automation capabilities, to run server health checks, clear disk space, or a busy online shopping site that needs to be provisioned with additional cloud resource to meet customer demand.

When we define an automated alert response, we ensure that there is a timeout, if automation cannot resolve the issue in a timely fashion. We’d usually want to escalate, perhaps sending a notification to the on-call support engineer and business stakeholders through our Incident Alert management app , as well as raising an incident ticket.

Continuous improvement

As automated alert response capabilities mature we advocate customers continually examine their core technology stack and ongoing production issues and identify further scope to grow their automation library to cover additional business services and cloud environments.

Learn more here - IT Workflow Automation

Unreliable software impacting on customer satisfaction? Our SRE solution could be the answer!

Fri, 23 Oct 2020 09:58:51 GMT

Site Reliability Engineering (SRE) is playing an increasingly pivotal role in supporting hybrid-cloud, DevOps environments, where Dev teams need to release updates fast and Ops need to avoid errors and failures in production.

Powered by integrations to monitoring, orchestration, provisioning and ITSM tools, Interlink’s SRE solution brings improved understanding of where threats to the health of your IT services might lurk within DevOps workflows.

At the heart of the solution is the ability to define and monitor Service Level Objectives (SLOs); means of measuring performance and whether services are meeting agreed levels of availability.

Service modelling and dependency mapping reveal how changes might impact on the reliability and resilience into your IT infrastructure and applications. Unified, dashboard views of service health enable teams to track the key signifiers of availability, delivering clear, actionable insights into deviations in availability - grouped by service, application or technology.

Interlink's Hybrid IT Infrastructure Monitoring tool on Gartner Peer Insights

Mon, 28 Sep 2020 13:30:45 GMT

Interlink is delighted to announce that it has arrived on the Gartner Peer Insights platform. Interlink’s customers can now leave honest reviews of their experiences of how our Hybrid IT Infrastructure Monitoring solution is meeting the challenges of managing service availability in their enterprises.

Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in more than 340 markets.

A selection of reviews from Interlink customers that have contributed so far:

• Outstanding Products, Outstanding Support – EM Team Manager, Finance Industry

• A Great Solution To Help Meet Pretty Much Any Monitoring Requirement – Cloud Engineer, Energy and Utilities Industry

• Alerts And Notifications In Your Hand – Head of DBST, Finance Industry

Grant Glading, Interlink’s Chief Commercial Officer said “In the spirit of transparency we are pleased that our customers now have such a prominent review platform on which to share their opinions with their industry peers across the world’.

Read more about Interlink products by the IT professionals who use them here .

For more about Interlink’s solutions visit

The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

Configuration Management – bringing infrastructure chaos under control

Fri, 14 Aug 2020 09:23:55 GMT

For IT teams it has never been an easy task to build and maintain an inventory of all the systems, software and hardware that organizations are reliant on to deliver their services and do something meaningful for the business with this information. As organizations grow they accumulate more and more asset and config data. Information inevitably ends up scattered across multiple, disconnected repositories; ITSM tools, service catalogs, software asset management systems, databases, spreadsheets etc.

Since the 80s the Configuration Management Database (CMDB) has been presented as the blueprint for understanding the IT infrastructure of organizations’ - a single source of truth for IT assets, identifying dependencies between components, a means of managing the business impact of change.

By the 2000s the CMDB had run aground on the reality of delivering it. Patchy monitoring coverage, out of date, inaccurate data (often manually maintained) devalued the CMDB, no more than an unwieldy, monolithic dumping ground for a static list of components.

Latterly digitization and new practices like DevOps have introduced even greater levels of complexity into the equation. Microservices, cloud applications, a plethora of new tools, all performing at lightspeed need to be managed. Stretched to breaking point, unable to adequately focus attention on threats to service, many IT professionals concluded that the modern enterprise was no place for CMDBs.

We believe that the CMDB still offers immense business value, it’s just a matter of how you go about it. First off, whether you come to us with an immature CMDB, or no CMDB at all, we remove the costly burden of building and maintaining a monolithic database. Driven by universal integration and service visualization capability Interlink’s methodology serves to aggregate data from disparate sources, populating a virtual CMDB – without data leaving its originating repository.

In a single platform, we lay out the foundations for a whole host of benefits. Service mapping and modeling deliver IT Ops with easy to explore, single-pane-of-glass , views of the topology and state of the entire infrastructure - correlated to service impact. Change analysis helps avoid changes that might conflict and pose a risk to service availability. Driven by machine learning, the provision of actionable intelligence on technology performance speeds up the process of pinpointing and addressing issues.

Transform the management of IT resources, overcome the hazards of poor visibility - move to a centralized, service-centric approach to configuration management

Learn more here

IT Infrastructure Monitoring: gain full enterprise-wide observability

Thu, 30 Jul 2020 10:41:25 GMT

Monitoring the state of DevOps, multi-cloud, microservices and data centre environments is no easy task. You can’t manage what you can’t see. Gaps in your monitoring capability leave your enterprise vulnerable to catastrophic, customer impacting infrastructure blind-spots.

Native to Interlink Software’s AIOps platform , our IT Infrastructure Monitoring (ITIM) solution is designed to eliminate these risky blind-spots by collecting data and metrics from across all domains - giving IT Ops complete monitoring coverage and visibility.

The solution is plugin-driven, making it easily extendable, with pre-packaged third-party API plugins for the most popular tools, platforms and services (200+ and counting!)

To make sense of the enormous quantities of data collected, ITIM aggregates and stores this information within a time series database system - combining both historical and real-time events.

Leveraging machine learning, our single-pane-of-glass dashboards enable service-centric visualization of ITIM’s outputs (combined with data/metrics from other sources ) - empowering IT Ops with all the information they need to act efficiently and proactively to avoid unnecessary outages.

Learn more about ITIM here.

How we’re helping siloed, global teams with disjointed operations gain full visibility of service health

Tue, 16 Jun 2020 12:32:38 GMT

For ITOps people working in organizations with a truly global presence – say managed service providers , banking, finance, aviation and utilities, coherently maintaining full visibility of service health and identifying service-affecting issues can be a big headache.

As a global enterprise expands and grows its operations, be it through acquisition, or during the onboarding of new customers, there’s a tendency for multiple incident management and monitoring tools to accumulate.

Many organizations consolidate operations onto a common network infrastructure. However, siloed teams, working with different data, metrics and tools, with disjointed operational practices can still prevail. This requires those with the responsibility to run IT to join a lot of dots when figuring out how to fix issues. This drags down critical incident response times, leading to damaging service outages, customer dissatisfaction.

Interlink’s Global Manager of Managers supports a customer-centric approach to visualizing and identifying service-affecting issues, presenting itself as a ‘single-source-of-truth’ facilitating teams across regions working in a more joined-up way.

Interlink’s ability to ‘integrate with anything’ provides a consolidated, synchronized view of alerts and incidents, correlated to service impact. Dependency mapping displays how issues in one region of the business impacts on another.

For the more visual readers among you - it might look like this:

Global Manager of Managers Solution driving unified, consistent and efficient fault resolution.

Use AIOps to find answers to the question of ‘what can I automate?’

Fri, 29 May 2020 08:32:30 GMT

Based on our interactions with buyers evaluating vendors in the AIOps market , much of what we’re hearing chimes with this quote -

“What will AI allow us to automate? We'll be able to automate everything that we can describe. The problem is: it's not clear what we can describe.” Stephen Wolfram, computer scientist and physicist https://lexfridman.com/stephen-wolfram/

The capability of vendors to take any system with a digital pulse, slurp data from it and do something with that data (be it alerts, events or metrics based) is all well and good.

The key is not to get stuck ‘down in the weeds’, unable to visualize that crucial linkage between the state of the components and the health of the business services that the nuts and bolts ultimately support. Being able to understand infrastructure component health in a business context can in turn help to describe and pinpoint where automation can be applied, thus tackling Stephen’s aforementioned conundrum.

We’ve heard of several AIOps vendors tying themselves in knots deploying elaborate algorithms down at the event level, often using black box, patented tech – much to the frustration of customers!

Without the benefit of the comprehensive, data-driven service modelling and event enrichment capabilities, you’re faced with one big capabilities gap. Working with large enterprises over the years we’ve arrived at a point where we’re aligned to the actual business needs of the organizations we work with.

Our service-centric approach and the service models that are born from it are primarily focussed on service availability . A typical Interlink deployment results in dramatically reduced volumes of auto-created incidents, combined with the grouping of events around service models.

We use a balanced scorecard approach to apply weightings to different monitoring perspectives, some event-driven , and some metric-driven . Interlink gives customers the flexibility to define monitoring perspectives and weightings.

This puts customers in a strong position to identify (based on business context) automation opportunities that will yield most value – supporting faster root cause analysis, avoidance of SLA breaches for example.

Where could service-aware AIOps automation take your organisation?

Get in touch and we’ll show you.

Covid-19 response drives decentralized IT Ops

Tue, 07 Apr 2020 13:43:13 GMT

As Covid-19 continues to dramatically affect the world, Interlink Software is squarely focused on supporting its customers and partners to continue to serve the thousands of employees and customers reliant on their services.

Without the luxury of detailed, strategic planning, our customers have been forced to adapt at speed to current events, supporting an unprecedented number of employees as they transition to working from home. Interlink Software included.

IT Operations themselves have followed suit with many of the organisations we work with implementing a distributed IT operations command center – overnight in many cases. For most, if not all, this is the first time ITOps teams have ever been expected to run their command center workload from home on a 24/7 basis – for the foreseeable future.

Single-pane-of-glass visibility & collaboration support distributed working

Many of our global, enterprise level customers have seamlessly moved IT Ops from a centralized, command center, to working and managing their critical services from home as the situation has evolved. Interlink’s Hybrid IT Infrastructure Monitoring platform has had a key part to play.

With our ability to layer on top, integrate with existing monitoring tools, bringing multiple data streams into a single-pane-of-glass view, we've helped ensure that our customers have the capability to transpose their existing centralized office-based arrangements to a distributed model.

Leveraging customers’ pre-existing VPNs and trusted remote working security configurations, Interlink’s collaboration capabilities have also proved to be a key enabler in making distributed working happen. Collaboration capabilities, including alert ownership, assign, supervisor assign, comment, close, etc., empower the IT teams we work with to continue serving their businesses in as close to a ‘business as usual’ manner as is possible in these times.

Questions, comments, concerns: get in touch here

Grant Glading, Chief Commercial Officer

Your Digital Enterprise; Performing at the Speed of DevOps

Tue, 31 Mar 2020 11:08:53 GMT

People working in digital enterprises will have no doubt noticed that customers have an insatiable appetite for new features and updates, with next to zero tolerance if digital services are performing poorly – or not at all.

To thrive and survive in the digital era, it’s become an imperative for organizations to innovate at an unprecedented pace. The widespread adoption of DevOps has transformed the way Dev and Ops work together and, in many cases, successfully accelerated the speed of delivery and reduce the time to market for new services.

Typically built with microservices and containers, digital platforms bring a whole new set of management software products, metrics, alerts and data to wrestle with. API managers, log and application performance monitoring, orchestration and provisioning tooling – the list goes on.

Bringing everything and everyone together

Achieving harmony between the people, the processes and the proliferating tools involved in making digital environments work is high on the agenda for those organizations we work with. How do Dev and Ops stay in control, ensure consistency and value at breakneck speed - without compromising release quality?

For Interlink, the old school methods of monitoring services through auto-discovery “trawls” – i.e. discovering infrastructure changes after-the-fact has long been superseded. We offer an alternative - to baseline and notify of changes to the infrastructure in real-time – especially pertinent in DevOps environments.

Interlink’s DevOps tool applies universal integration capability , delivering single-pane-of-glass visibility as updates pass through the DevOps pipeline - with the ability to pinpoint issues and identify root cause fast. We help enterprises drive improved release quality, stay in control and ultimately keep their customers happy.

Learn more about how our DevOps tool can support your digital success here

What drives us at Interlink Software?

Wed, 19 Feb 2020 11:31:56 GMT

In 1-minute (and 8 seconds) flat our new promo video “Your digital enterprise needs AIOps” answers this very question.

Speaking to IT teams and business stakeholders struggling in the face of IT complexity, the proliferation of monitoring tools and the relentless surge of data and metrics, we’re here to help you to improve your defences against damaging IT outages and make sense of your digital journey.

The video also gives a glimpse of our newly refurbished headquarters. Office designers Opus 4 have created a light, bright, vibrant workspace, designed to serve us as a healthy, energising and collaborative environment.

Our customer driven, service-centric approach may be at the heart of everything we do at Interlink, but we also firmly believe that if we work better, so does our business.

Talented people deserve a great place to work - a fertile environment for unlocking the transformative solutions to the challenges our customers bring to us!

Incident Communications, Get Ready for Black Friday/Cyber Monday 2019

Mon, 10 Dec 2018 00:00:00 GMT

As the year draws to a close, for many of us this is a time to slow down, kick back and look forward to holiday time. For others, the work certainly isn’t done yet. The “S” word comes down to bear. Like it or not, this time of year – it’s all about the Shopping.

From sourcing socks to flying away to the sun, millions of people flock to the web to work through their shopping lists; ferociously buying gifts, groceries, clothes and flights. Online spending soars ever higher, year on year in the lead up to Christmas, and not least during the retail phenomenon that precedes it – Black Friday and its online retail sibling Cyber Monday.

The vast, sprawling networks of interconnected suppliers that make it happen across all points of the retail ecosystem (literally) trade off healthy, highly available systems. In delivering the goods this period underlines how totally IT-reliant businesses are these days.

Not forgetting the banking and payments organizations that ultimately enable all these millions of transactions, whilst providing customers with up to the minute updates on their bank/credit card spending at all hours of the day.

Consistently good customer experience, underpinned by effective IT is the difference between a successful seasonal period and enraged customers who won’t hesitate to take their business elsewhere if they can’t get what they want when they want it. A simple (annoyed) swipe of a finger is all it takes.

Incident Alert Management : IT Ops & the Business – Assemble!

I risk stating the obvious here but at this time systems, services and support teams come under major pressure to deliver, without fail. But, with enormous increases in customer, traffic the potential for seasonal business meltdown is high.

And what if the worst does happen and a major incident does hit the fan? The first the business itself might know is that would-be customers are venting their frustrations on social media, rattling off reputation-damaging posts.

Understanding and visualising the business impact of an incident isn’t easy – especially when you’re under pressure.

Incident Alert Management replaces the traditional, somewhat haphazard methods of trying to find out the business impact of an outage – people firing off emails, making phone calls and paying desk side visits to experts in particular systems and applications.

The Incident Alert Management console leverages integrations with IT Service Management, monitoring and other IT management tool data sources, applying business context and logic to incident data (automatically.) The companion App instantly notifies users, prompting them to view incident details and get to work on a resolution, whilst keeping service owners/stakeholders informed of the status of the incident.

This seamless flow of service status focussed communication establishes a bridge between IT Ops and business stakeholders/service owners, neatly packaging and serving up service status information and actionable insights, facilitating the alignment of teams and swift resolution of service.

To discuss protecting your organisation from *seasonal meltdown with Incident Communications software – get in touch HERE

(*Incident Alert Management is not just for Christmas.)

Cloud Performance Monitoring Solutions

Thu, 11 Oct 2018 00:00:00 GMT

Grant Glading, Chief Commercial Officer at Interlink Software, on moving to the cloud without losing visibility of performance and service health.

Organizations are rapidly moving away from legacy systems. The race to the cloud continues.

Our customers often come to us with the question of how they can continue to watch over and ensure that cloud-based systems are performing optimally. The concern here is that in moving to the cloud they’re essentially relinquishing everything to their cloud hosting provider and losing visibility of performance and service health.

In short, the answer is that there’s nothing fundamentally different about how we approach monitoring the health of cloud-based environments to a “traditional” physical infrastructure. With our universal integration capability , it’s just another perspective on network connections and integrations.

In dynamic, rapidly changing cloud-based environments we can still help IT Ops detect unauthorized changes, optimize the scheduling of planned changes that might threaten business performance, adapt to both planned and unforeseen events and support the smooth release of new products and services.

Of cloud platforms such as Microsoft Azure , Amazon Web Services (AWS), and Rackspace Cloud our products can ingest performance data, application metrics, perform log file analysis, look at user journeys, etc.

Across domains, we ‘layer on top’ of and assimilate events/metrics data from multiple third-party agents/tools (VMware’s vROps, BMC Software’s TrueSight, ServiceNow for example) – performing processing, rule-based analysis, topology/service driven correlation.

Other common integrations include Amazon Simple Queue Service (SQS) – taking in events sent from Amazon components to the Interlink platform, Azure-to-DB, a plug-in for Azure Application Insights and, generic HTTP, REST / SOAP integrations.

We’re monitoring cloud deployments from both the inside-out and the outside-in – serving up a full, holistic picture of service health via our service visualization dashboards , providing top-down business impact insights so that ITOps can act.

Organisations are also better placed to react rapidly to changes in cloud resources, administer the release of new products/services – supporting the promised benefits of making that shift to the cloud.

BRING YOUR CLOUD MONITORING CHALLENGES TO US – BOOK A DEMO HERE

Grant has approaching 30 years’ experience in systems management gained at Bank of America, MAXM Systems, Boole & Babbage, BMC Software and Interlink Software. Grant leads direct sales, channel partners and marketing efforts for Interlink Software, having successfully sold into and account managed numerous Global 500 customers.

vROps is a trademark of VMware, Inc. TrueSight is a trademark of BMC Software, Inc. Azure Application Insights is a trademark of Microsoft Corporation. Amazon Simple Queue Service (SQS) is a trademark of Amazon Web Services, Inc. All trademarks and registered trademarks are the property of their respective owners.

IT Workflow Automation Software - 3 minute demo with Chris Sunter

website@sitemodify.com (Website Editor) — Tue, 04 Sep 2018 00:00:00 GMT

In this 3-minute video Chris Sunter, Senior Consultant, Interlink Software demonstrates how IT ops can use our IT workflow automation to run health checks, identify and resolve issues - step by step, in a consistent and repeatable manner.

Chris Sunter, Senior Consultant, Interlink Software demonstrates how IT Workflow Automation software can help IT operations people to:

Run health checks of critical services quickly, easily and consistently
Identify and resolve service critical issues with step by step workflow navigation and automation
Deliver recovery steps leveraging integrations with tools like Microsoft Orchestrator, Puppet, Chef and PowerShell
Drive continual service improvement

… the remedy to having no repeatable sequence of steps to recover service critical issues.

How IT Workflow Automation software can help you

website@sitemodify.com (Website Editor) — Tue, 04 Sep 2018 00:00:00 GMT

Chris Sunter, Head of Software Development at Interlink Software, has led the development of our IT Workflow Automation software . Chris shares a bit about its benefits and how it can help IT Operations professionals.

From the top, what is IT Workflow Automation software all about?

Workflows and manual runbooks are generally printed on paper. If a critical incident hits your organization you don’t want to be rifling through pages and pages of text trying to find out how to fix something.

In my experience having no clear, repeatable sequence of steps to recover service critical incidents and outages is extremely hazardous! As different teams within an organisation will often deal with the same task in a different way which can lead to a variety of outcomes and efficiency.

Ultimately our tool removes slow, manual processes, reduces the risk of humans making error-prone judgements – helping people to respond to major incidents faster, more consistently and in the right context.

All from one screen

All from one screen, you can execute a set of user-defined recovery tasks and procedures for alerts that occur within the system.

Administrators can configure the procedures to include automation, running scripts such as a server health check or server restart.

We can integrate it with tools commonly found in the environments we find at our customer sites, such as Microsoft Orchestrator, Unix scripts, PowerShell scripts and command line interfaces.

You can access supporting electronic knowledge articles and documentation via integration with your service desk tool or internal wiki’s.

Audit dashboard included

It also includes an audit dashboard. Everything a user does is recorded. What they clicked on, when they clicked on it, how long it took to get from step to step and ultimately how long it took to resolve something.

Metrics like this allow senior members of the team to concentrate on areas needing improvement – highlighting steps that might be problematic for users along the way.

It might just be a simple educational issue to address; why is it taking so long for users to go through step X? Or why does it take one user 20 minutes when others do it in 5? If you can analyze it you can do something about it.

Executing recovery tasks within the bounds of first line support eliminates the need to call out second line support. Again, a faster way of doing things.

For the super-user

Ideally, ALL alerts in the system should have an associated workflow, giving the user a clear, defined set of steps to follow to resolve any alert that comes up.

If an alert happens and does NOT have an associated workflow, the user will get the option to create a new one. If the same alert occurs again it will attach it the new workflow.

IT Workflow Automation Software – 3-minute demo

About Chris

Chris is a Senior Technical Consultant with 12 years’ experience in the IT industry fulfilling a number of different roles including Software Developer, Business Analyst and Software Consultant.

Chris has spent the majority of his career within Professional Services teams and has extensive experience of the full project lifecycle. He enjoys working on internal and external projects, ensuring that his customers get the most value from their solutions.

WATCH IT Workflow Automation software in action at Nationwide Building Society

Source & Process Data for 360-Degree Visualization of Service Health

website@sitemodify.com (Website Editor) — Tue, 14 Aug 2018 00:00:00 GMT

Mike Smith, Senior Software Consultant at Interlink Software discusses how bringing together a broader range of insights, metrics, availability and performance data can help avoid service interruption and aid IT/business alignment.

For us, aligning IT with the business has always been data-driven. It’s the power to deliver insight and understand the business impact of any potential service interruption.

We’ve been working to extend our reach and take in data from integrations with a wider range of management tools; achieving more of a 360-degree approach to visualizing service health .

Manager of Managers (MoM) remains our cross-enterprise technical alert and event management hub; monitoring from the inside-out.

We’re putting increased emphasis on metrics to bring IT Ops a richer range of insights by which to view service health – from the outside-in.

We’re bringing in other important insights from performance, availability, end-user and security perspectives. Integrations to tools like DCRUM and AppDynamics for application delivery chain performance, SiteConfidence – testing user journeys externally through websites. We’re also looking at database queries for operational data from sources like SCOM and pulling data in from ITSM tools like ServiceNow.

What this allows organizations to do is to see the real-time impact of infrastructure events on customer experience and more efficiently allocate resource to the customer impacting issues, rather than dealing with the system that is shouting the loudest.

These inside-out / outside-in perspectives enable the monitoring of trends from different angles. Everything meets in the middle; correlating back to the MoM and the service model.

Using Data Manager, we’re processing metrics to identify deviations from a baseline, performing predictive calculations to display trending and creating threshold breach alerts so IT Ops can act to avoid issues.

Get in touch HERE to book a live demonstration.

Mike has 37 years’ experience in the infrastructure and network management field. Before joining us, he was Service Owner for all aspects of Enterprise / Network Management at SSE Enterprise Telecoms.

Service Visualization in a Multisourced IT Environment

website@sitemodify.com (Website Editor) — Tue, 31 Jul 2018 00:00:00 GMT

Grant Glading, Head of Sales and Marketing with more observations from working with IT Operations command centres across the world …

The days of mega-outsourcing deals of the 90s and 2000s appear to be over. Instead, enterprises are bringing in multiple best of breed vendors to optimise their processes, remove management costs and overheads.

In this new era of multisourcing, Service Integration and Management (SIAM) is becoming a widely adopted approach to managing and controlling multiple service providers.

Good practice and tooling around SIAM are critical to monitoring and maintaining service levels and delivering the benefits.

Disparate toolsets and technologies in multi-vendor environments (in addition to those already running within the client site) introduces a new level of complexity into the equation.

For the customer, losing sight of service availability/performance and preventing everything from spinning out of control is a risk.

Ensuring alignment between all parties can be a difficult nut to crack.

Achieving Supplier Performance Transparency and Sourcing Agility in a VDI Environment

Nothing new here, many enterprises run a Virtual Desktop Infrastructure (VDI) – in which their desktop operating systems run and are managed as a remote service.

In the following example, VDI is co-delivered by a number of service providers and the customer itself. Each party has its own toolsets for event/performance monitoring and managing incidents and change.

Our job was to establish integrations to feed data into a service visualization dashboard giving the customer a Single- Pane-of-Glass view of site traffic and service availability for the different groups of users tapping into VDI.

The dashboard aggregates and displays various important metrics and information:

1) Topology of the Service: Maps out the different areas underpinning the VDI service

2) Site Traffic: Numbers of VDI users supported by each 3rd party supplier

3) Additional metrics – the total number of users connected via VDI

4) FlexPod Monitoring: Cisco/NetApp’s data centre computing, networking, and storage integration platform may be another critical component of the service – this shows availability and corresponding volumetric data

5) VDI service impacting incident and change information – achieved through ITSM / service desk tool integration

Talk to us about how service visualisation dashboards could help you drive a successful multisourcing strategy – contact us HERE:

Grant has approaching 30 years’ experience in systems management gained at Bank of America, MAXM Systems, Boole & Babbage, BMC Software, and Interlink Software. Grant leads direct sales, channel partners and marketing efforts for Interlink Software, having successfully sold into and account managed numerous Global 500 customers.

Back to the Future with Single-Pane-of-Glass

website@sitemodify.com (Website Editor) — Thu, 14 Jun 2018 00:00:00 GMT

Grant Glading, Head of Sales and Marketing at Interlink Software talks about lessons to be taken from IT monitoring history and Single-Pane-of-Glass views …

As the saying goes ‘Those who do not learn history are doomed to repeat it’

I’ve been working for large organizations for a long time. Since the early 90s in fact. That’s the 1990s not the 1890s – cheeky!

In the 90s I saw the move from mainframe-centric computing to open systems and client/server computing. Along with this came the rapid accumulation of domain-specific monitoring and administration tools.

It’s information overload for the IT staff trying to monitor these tools individually. Joining the dots, understanding the health and well-being of the business services underpinned by the myriad interfaces and overlapping outputs.

This time around …

The tools du jour are the DevOps staples of Jenkins, Docker, Ansible, Nagios, Jira, Maven, etc., etc. I could go on ad nauseam. And yet, well into the 21st century, I’m seeing the very same patterns of behaviour emerge in large corporates as I witnessed back then.

There is no single, overarching view, consolidating all of the monitoring tools and discerning what they’re trying to tell us in all their glorious red, amber, green, RAG status widgets and dials.

Sure, REST-based web services APIs often help simplify integration. But the real imperative is to identify what all these events, metrics and exceptions mean in business terms?

This time you can be ready!

Luckily, organisations like the one I’m part of have been working with forward-thinking clients from a variety of industries and are taking steps to avoid history repeating itself!

Last generation manager of managers (MoM) tools ingested events from a patchwork of tools and consoles adding some cursory de-duplication and prioritisation before painting a ‘sea of red’ alerts on their console.

The latest AIOps tooling from Interlink Software is unique in that it integrates with the underlying tools all the way from the data center to the cloud at three different, but equally important levels:

1) Event and metric level (from your own monitoring tools)

2) Configuration level (the linkages or dependencies between objects in your environment)

3) User interface level (the underlying web interfaces of your existing monitoring tools and apps)

Making real the historically elusive Single-Pane-of-Glass the benefit of this 3-level approach is that you can achieve delivery of consolidated monitoring events and metrics – in context, both in business and technical terms. And when only deep-dive to the native GUIs will do for triage – seamlessly drill down from SPoG view to your underlying tooling.

Grant Glading has approaching 30 years’ experience in systems management gained at Bank of America, MAXM Systems, Boole & Babbage and BMC Software. Grant leads direct sales, channel partners and marketing efforts for Interlink Software, having successfully sold into and account managed numerous Global 500 customers.

GET IN TOUCH HERE TO REQUEST A DEMO

Getting Started with Single-Pane-of-Glass Service Health Dashboards

website@sitemodify.com (Website Editor) — Thu, 14 Jun 2018 00:00:00 GMT

Adam Smith, Senior Pre-Sales Engineer, Interlink Software, talks through the tried and trusted approach we take when implementing Single-Pane-of-Glass Service Health Dashboards.

Adam Smith , Senior Pre-Sales Engineer, Interlink Software, talks through the tried and trusted approach we take when implementing Single-Pane-of-Glass Service Health Dashboards.

Moving to Single-Pane-of-Glass service health monitoring, getting away from reactive, technology/component-based service health monitoring to a proactive, predictive approach is a new way of working for most of our new customers. (Watch a brief video about how Nationwide Building Society did it HERE .)

On-boarding a new customer and deploying accurate, meaningful dashboards is NOT just about the technology. People make it happen!

And as a project lead it’s my job to work effectively with everyone involved and bring all the information together that we need to bring their dashboards to life.

Top-Down – Getting to Know Your Services

At the beginning of the journey, we spend a lot of time to engaging with the customer’s different teams, the people with the knowledge and expertise in the services and technology underpinning their services. After all the customer knows their environment more intimately than us.

We undertake Service Discovery and Service Modelling workshops with everyone from senior management, the service owners within the business, to those at the front-line of IT operations, technical people 2nd / 3rd line. All contribute to bringing the dashboards to realisation.

Customers have lots of different data and information in different places. We gradually build up a picture of everything that will feed in to and maintain the Service Models that will ultimately drive the dashboards.

We systematically define and document the following to fully understand the topology of the customer’s environment –

Service hierarchy – the infrastructure relationships and dependencies
Data sources and integrations (monitoring tools/Service Desk systems etc.)
Viewing and reporting requirements for operations and beyond
Backup and recovery considerations
Failure/degradation considerations and breakpoints
All the key metrics which represent the health of the service

Grand (Dashboard) Designs

Running dashboard design workshops is next up once we’ve got all the aforementioned outputs documented.

We’ll look at all the key data and metrics which need to be displayed in the dashboards and create a blueprint – aligned to what the dashboard users need to see – in order to understand the health of their services in a meaningful, business-centric format.

In at the deep end, we’ll perhaps start out by creating dashboards for the client’s most important, often most complex services. With a retail bank, it might be their online banking service. A retailer, it might be their logistics systems. A utilities sector client, their metering systems.

Enabling Self-sufficient Customers

Essentially everything I’ve described up there represents a hands-on, continuous dashboard creation training programme for the customer.

Once they’re up and running we typically leave the people who “own” the dashboards with all the knowledge and skills necessary to design, build and roll-out new dashboards (say for new services that come online) – as required (if they wish.)

About Adam

Adam has 12 years’ pre-sales and consulting experience – delivering and managing large scale IT Operations Management projects all over the world.

Let Us Show You …

Request a demonstration of Single-Pane-of-Glass Service Health Dashboards HERE

ChatOps – Collaborate and Resolve – in a Single-Pane-of-Glass

website@sitemodify.com (Website Editor) — Tue, 08 May 2018 00:00:00 GMT

Chris Sunter Senior Technical Consultant at Interlink Software on the benefits of a collaboration platform that brings together people, tools and workflows, to help resolve outages in a transparent and standardised manner.

Is this you too?

In my experience dealing with service outages differ from organisation to organisation. Often there isn’t any accepted, standardized workflow. Support teams and indeed individuals might favour different recovery sequences. A lot of the associated knowledge is locked away in people’s heads.

People might have to log in to multiple tools to restore a service. Steps taken to resolve an issue can get lost along the way, with no centralised means of recording them.

IT Operations staff might be dispersed across different sites and geographies making efficient communications a difficult prospect.

I could go on …

Overall the above factors make for a lot of pressure, stress and potential chaos in getting a service back online.

ChatOps – a Single-Pane-of-Glass Collaboration Area

ChatOps is all about giving service owners and IT operations people access to everything they need to resolve a problem – all in one place – in a single-pane-of-glass.

It all starts with the creation of a Service Outage Room (SOR). On detecting an issue a SOR is generated; either by a human, or automatically – powered by machine learning.

Service owners, the relevant IT ops people receive a notification and are invited into the SOR to get working on resolving the issue.

Everyone takes a break from time to time – no problem – they can access the SOR on their smartphone or tablet when they’re away from their desks.

There’s an outage – let’s chat about it

So, everyone’s gathered together. The ChatOps window becomes a live time-stream a chat session where all the communications, workflows and steps involved in resolving an issue take place. A virtual war room if you like.

Facilitated by its resident ChatBot, members of the SOR can run commands and scripts, access tools like Microsoft Orchestrator without leaving the chat session and having to log in to a plethora of different systems.

The results of commands are continuously fed back to the window; timestamped and visible to all involved.

Machine learning runs in the background, automatically logging and interpreting what’s happening. Over time machine learning will automatically identify if similar issues have occurred in the past, offering up the resolution workflows that have previously worked best.

People in the SOR can then choose to run that same recovery sequence; dramatically reducing the time it takes to restore a service.

ChatOps is an opportunity to resolve incidents with greater speed, efficiency and consistency. Get in touch to learn more HERE

About Chris

Chris has 12 years’ experience in the IT industry fulfilling a number of different roles including Software Developer, Business Analyst and Software Consultant. He’s spent the majority of his career within professional services teams and has extensive experience of the full project lifecycle within large enterprises.

Transforming a Global Retailer’s Network Visibility

Wed, 18 Apr 2018 00:00:00 GMT

Interlink Software Consultant Matthew Sweeney talks through how one of our global retail customers gained total visibility of network device performance statistics and metrics.

The context
They’re a household name in the retail world. 150,000 staff service millions of customers instore and online every year. They have a whopping 30,000 IT services under management, running across a global network that spans hundreds of sites. Interlink Software already provide real-time monitoring dashboards that help IT Operations staff to visualize service availability, giving them early warning of potential outages that might hit their mission-critical applications and impact on customers.

The problem
The customer has never been able to visualize the health of their network as a whole. To date, they’ve only had access to very patchy statistics and metrics. Customers can’t effectively manage what they can’t see.

Building total network visibility
We started off by gathering monitoring and performance data from everything on the clients’ network. This included routers, switches, firewalls, modems, network bridges, CPU interfaces, as well as bringing in aspects like CPU usage and memory consumption etc. We pulled data in from devices by connecting to SNMP agents and started listening for HTTP events on ports for example. The monitoring configuration set up was automated to update itself dynamically as devices are introduced or removed from the network. We designed a Network Metrics and Statistics Visualization Dashboard to package up and present the data back to IT staff clearly – in a Single-pane-of-glass

Network Metrics and Statistics Dashboard
The metrics gathered are given a timestamp. These are stored in a time series database. This way the client has the ability to view, filter, compare and analyse metrics from any network device, over any given time period. They can monitor network changes that might pose a risk to service, look out for increased or decreased device performance, correlate network issues with logged incidents and service outages.

What’s the future got in store?
As a by-product of the introduction of this Single-pane-of-glass for the network, a valuable historical baseline of network performance has been established. They can identify trends, spikes and deviations from the norm that will be helpful in avoiding anything that might pose a risk to business as usual. These insights can gradually be used in a predictive/proactive manner to protect service availability and keep their customers happy.

Problems Visualizing Network Statistics and Metrics? – get in touch HERE

About Matthew
Matthew joined us 7 years ago, working his way up from Technical Analyst to his current role as Consultant helping lead software deployments across our customer base.

Engineering a BMC PATROL data superhighway to the Cloud

Tue, 20 Mar 2018 00:00:00 GMT

Mike Smith , Senior Software Consultant at Interlink Software talks about how he’s helping one of our customers move tothe Cloud, taking their PATROL monitoring capability with them –intact.

To reduce IT costs, cut down on the burden of managing and maintaining on-premise systems, many of our customers are moving to the Cloud.

One customer (a big name in the utilities industry) I’ve been working with lately is in the process of migrating all their compatible infrastructure from a hybrid physical data centre / private cloud environment to Microsoft’s Azure platform .

Moving their Interlink Software Automated Service Intelligence (ASI) IT operations management environment is part and parcel of the migration too.

The customer uses ASI to align the management of technology with business needs –instead of managing IT as a collection of infrastructure components.Integration with their systems, applications, and event management tool (BMC’s PATROL) is pivotal.

PATROL monitors the status of all the vital resources in their environment, equating to 60 message channels supporting 800 BMC PATROL agents running on machines across their environment.

Agent data feeds into their real-time and historical service visualization dashboards – giving frontline IT ops people a business view of infrastructure health. Essential stuff for keeping their millions of customers happy!

The Migration Challenge

They needed us to migrate their ASI environment in to Azure without losing any of the existing functionality and logic they’ve invested heavily in over the years.

They’re using a variety of message channel types, most of which are point to point between ASI and IT operations management tools for provisioning and application performance monitoring etc.

Early on we realised that a ‘lift and shift’ approach wouldn’t work for the 60 message channels supporting the 800 agents deployed in their existing environment. It would require engineering network connectivity for EACH of the 800 agents.

Engineering this large number of connections is feasible – but would create a substantial administrative overhead to maintain. This would also require a firewall configuration and could pose a risk to network security.

An SSH Tunnel to the Cloud

The solution was for us to design and engineer a collector to act as a proxy for their existing connections and message channels.

The PATROL integration will run on a remote server – then channel data securely via a Secure Shell (SSH) tunnel through to ASI in Azure – or a PATROL data superhighway to the Cloud you might say.

This project has proved to be a success of two halves –

A secure cost-effective way of maintaining management during the Azure migration.

Leaving them with the ability to continue to monitor legacy equipment that can’t be migrated.

Planning your move to the cloud? Contact us about your monitoring requirements HERE

Cognitive Ops: Make Prediction a Priority say Forrester Research

Tue, 30 Jan 2018 00:00:00 GMT

I nfrastructure and Operations (I&O) people will be very conscious that the growth of technology, the sprawl of tools in most enterprise IT environments has already outstripped the capability of humans alone to monitor and operate it effectively.

Computer-based analytics are helping I&O react to and resolve problems faster, but predicting and preventing issues is the ultimate goal. Here lies the core benefit of Cognitive Operations.

Forrester Research defines Cognitive Operations as:

“Software that applies advanced analytics and machine learning to analyze historical IT operations data and make predictions that expedite management, speed problem resolution, prevent developing problems, and attach business significance to problems resolved or prevented.”

Forrester’s Vendor Landscape: Cognitive Operations report is a cross-market report on 28 vendor solutions (including us, Interlink Software) with predictive analytics capabilities.

Vendors with a predictive offering can be found in numerous markets – IT Operations Analytics (ITOA), Application Performance Management (APM), and Algorithmic IT Operations (AIOps).

The report helps I&O people assesses the benefits and opportunities of Cognitive Ops – taking the leg-work out of identifying those vendors with the capability to support I&O in preventing problems before they hit the business, reducing effort, reacting faster, and unlocking business meaning underlying technical events.

The Big Takeaways

Machine learning paves the way for predictive ITOps

IT operations management (ITOM) and APM tools are increasingly leveraging artificial intelligence (AI), such as machine learning, to automatically build predictive models, reducing manual effort, prevent problems, and react faster.

Take that data scientist recruitment ad down!

Advanced analytics and machine learning combined in the form of a Cognitive Ops solution doesn’t take a data scientist to operate it – simple as that!

The time is NOW – start plotting your “predictive journey”

The research demonstrates that the predictive capabilities claimed by vendors aren’t just hype. Furthermore, embracing Cognitive Ops might well pave the way to ‘NoOps’ – whereby I&O people can finally free themselves of labour intensive, manual and error-prone work – bringing them more time be creative, innovative and add value to the business.

Click HERE to buy your copy of the report.

Research led by Forrester’s Eveline Oerhlich and Mike Gualtieri

Contact us HERE to ask about our Predictive / Cognitive Ops capabilities

Click HERE for further analyst material featuring Interlink Software.

Interlink rated in EMA Leaders in Advanced IT Analytics Buyer’s Guide

Tue, 16 Jan 2018 00:00:00 GMT

Interlink Software features prominently in this qualitative examination of 13 leading vendors, handpicked by EMA from the “heartland” of Advanced IT Analytics (AIA).

More often referred to as “operational analytics” AIA describes a unifying bridge between IT and business roles – one that brings together IT Ops as a function, IT management toolsets, and associated operational big data.

EMA considers AIA to be a “critical arena of innovation for IT organisations in the digital age”.

The report is an aid to IT executives and technical stakeholders seeking to invest in solutions, covering a variety of different enterprise IT scenarios – helping buyers to map their own individual needs to distinct areas of AIA innovation.

Each offering featured is profiled in detail and measured against a set of shopping cart criteria – from time to value, cloud-readiness through to the ability to support IT-business alignment.

“Our buyer’s guide is not about winners or losers—but rather a detailed evaluation of each vendor’s design point, attributes, capabilities, market history and unique strengths.”

(Leaders in Advanced IT Analytics (AIA) A Buyer’s Guide for Investing in Innovation by Dennis Drogseth & Chris Matney)

EMA conducted interviews with a representative sample of customers in order to validate their findings and enrich the dataset from a real-world, user perspective.

Spanning legacy (mainframe) and cloud environments EMA acknowledge Interlink among those vendors demonstrating “a well-considered evolution from monitoring to integrated analytics”.

EMA also highlight Interlink’s capabilities to integrate with and assimilate data from a diverse range of tools “as well as in enabling IT and business stakeholders to come together more effectively due to their consistent strengths in IT-to-business alignment.”

Grant Glading, Head of Sales and Marketing at Interlink Software had this to say:

“We’re delighted to be included as a leader in the AIA buyer’s guide. AIA encapsulates our service visualization offering and EMA’s research reinforces the need to align and unify IT with the business – the cornerstone of our proposition.”

Buy your copy of the report by EMA’s Dennis Drogseth and Chris Matney HERE

EMA™, Enterprise Management Associates®, and the mobius symbol are registered trademarks or common-law trademarks of Enterprise Management Associates, Inc.

Automated Service Intelligence (ASI) 2 – shipping in 2018

website@sitemodify.com (Website Editor) — Thu, 07 Dec 2017 00:00:00 GMT

We’re excited to announce that 2018 will see the release of ASI 2.

ASI 2 brings together and analyses information from many different sources, delivering real-time, predictive IT operations analytics to users interested in the correlation between IT and business outcomes.

Built for digital success, using the latest microservices focused design patterns we’ve made a host of functional and performance improvements to help you act faster to protect your business from service-affecting incidents.

High Availability:

Support for clustering of ASI nodes

Data-Driven Service Views:

ServiceLens, ServiceTree, ServiceSummary and ServiceMap views – see how your services are performing in a single- pane-of-glass, in a way that’s meaningful to you.

Service Outage Rooms:

Work together, chat and collaborate to solve service affecting issues. Builds an easily referenceable audit trail of associated alerts, chat messages, workflows and resolutions to aid continuous service improvement.

Service Engine:

Blackout and maintenance scheduling. Supporting linear regression; early warnings, enabling support staff, or automation to act before service is impacted.

Cloud Ready:

Docker-based deployment, ready for any cloud environment e.g. Linux-as-a-Service on AWS EC2

Enhanced, team-based user access control:

For easier allocation of permissions and duties across teams.

Advanced Query Builder:

For more efficient retrieval of operational data and analytics.

Rapid Search:

Improved indexing and grouping of issues, scenarios and data – find whatever you’re looking for faster.

Active Information Display (AID):

Smooth, infinite scrolling – pre-fetching data from a subsequent page, adding it directly to a user’s current page.

Get in touch, request a demonstration HERE

Tackle Infrastructure Blind Spots ~ Service Visualization & Kedron UK

website@sitemodify.com (Website Editor) — Tue, 14 Feb 2017 00:00:00 GMT

Kedron UK is a leading Network and Application Performance Management Consultancy. Their aim is to defend their customers from harmful IT outages by giving them complete visibility and control of network and application infrastructure.

None of this would be possible without the support of a trusted network of partners . Picking out partners who have the right technology, knowledge, and expertise to tackle the challenges their customers bring to them is very important. Kedron carefully test and select only the key technologies and leaders in their field to work with.

Kedron’s Business Development Director, Justin Pounds talks about what led them to partnering with us.

Tell us a little about Kedron UK

“Kedron has been working with clients in the UK enterprise, government and education sectors since 2003. We help our customers gather and make sense of IT Ops data. We enable clients to understand the end-to-end fault, performance and configuration status of their entire IT environment and in the context of service.

We give IT teams the tools to keep key applications and services within Service Level Agreements, plan for infrastructure changes effectively, quickly establish incident root-cause. The objective is to prevent any adverse impact on business performance and end-user experience.”

Describe infrastructure blind spots and who should be concerned about them?

“Unless large enterprises are monitoring and measuring every critical infrastructure component underpinning a service – both the physical and logical – there’s a risk of overlooking a service affecting failure. And if a service affecting failure does occur IT Operations might not be able to identify the root cause quickly enough.

In order to monitor service availability, health and performance properly you need to monitor everything effectively. Blind spots can be fatal for service.”

What have you done to address infrastructure blind spots?

“It’s all about the breadth of IT monitoring technologies and data sources we have access to, making sure that we enable our clients to monitor everything they need to in order to deliver great service.”

Where does Interlink Software fit in to your portfolio?

“Interlink Software is pivotal. Because although we work with multiple data sources and tools we needed a higher-level visualisation layer; a common format to correlate, present and visualise this information in. And that’s you guys at Interlink Software.”

How’s this new capability going down with customers and the market in general?

“This [ Service Visualization ] is the primary focus of our sales messaging now, and it’s being received really well. Our total number of sales opportunities is higher than ever before. This messaging is generating a real interest in the market.”

Whether you’re a managed service provider, a systems integrator, re-seller or a consulting firm talk to us today about how our combined technologies, expertise and know-how could help your customers make the move to business aligned IT.

Service Observability for the Enterprise

Choosing an AI-Driven Observability Platform for Complex Enterprise IT

Selecting the right observability platform has become a strategic priority for enterprises operating at scale.

To learn more about Interlink Software's Service Observability Platform, contact us today

Event Intelligence for Agentic IT Operations

Built for Agentic AI-Ready Operations

From Isolated Agents to Intelligent Orchestration

Integration-First. Future-Ready.

Move from Reactive IT to Autonomous Operations

Event Intelligence Solutions Part Three: Best Practices for Successful Adoption

As Event Intelligence Solutions (EIS) move from early adoption to operational necessity, many enterprises are realizing that success depends on more than selecting the right technology.

For Banking and Financial Services organizations , effective adoption requires a clear strategy, disciplined execution and a strong alignment to business priorities and regulatory demands and not least, customer expectations.

1. Start with Your Business Services, Not Tools

2. Prioritize Explainability Over Automation Hype

3. Integrate First, Don’t Rip and Replace

4. Invest in Context: Topology, Ownership and Dependencies

5. Treat Event Intelligence as an Operational Discipline

To Conclude

Links to previous related posts.

Part Two: Turning Event Intelligence into Action - Real-World Value for Financial Enterprises

Event Intelligence Solutions are redefining how organizations manage complexity and risk across digital ecosystems. Their true power lies not only in detecting anomalies or suppressing noise, but in providing actionable, explainable intelligence that connects IT events to business impact.

Event Intelligence Solutions - A New Era for IT Operations

Event Intelligence is an evolution beyond traditional Monitoring and AIOps.

Unified Observability: What It Is and Why It Matters for Large Enterprises

Defining Unified Observability

The Challenges Unified Observability Tackles

Key Characteristics and Features

The Benefits of Unified Observability for Large Enterprises

Why Interlink Is Well Placed to Deliver Unified Observability

Contact Interlink to discuss your Service Observability needs.

From data management to an intelligent data fabric architecture

Service Observability, Service Operations and Service Orchestration: Unifying Visibility and Action Across the Enterprise

Contact Interlink to discuss your Service Observability needs.

Integration & Data Ingestion: Strengthening AIOps Observability

Observability Intelligence and Control Layer

AI is NOTHING without the right data. From fragmented hybrid environments to gaps in data quality. Interlink eliminates the blin d spots.

From Monitoring to Meaning: Why Service Observability Platforms Are Essential for Modern Enterprises

At Interlink, we believe the future of IT Operations (ITOps) is about Service Observability , incident prevention and automated remediation.

This is why Service Observability Platforms are so important.

Request a demo , see how Interlink Software’s observability solutions can help you to address your Infrastructure monitoring challenges.

What is Single Pane of Glass Monitoring and How Can Enterprises Leverage It for Enhanced Visibility?

Leveraging Single Pane of Glass for Enhanced Visibility

The Bottom Line

Part Two - Event Intelligence vs. AIOps: Key Differences, When to Use Each and Why

The IT environments of large enterprises have become so complex that operational teams have turned to two solution categories in particular to help them improve visibility and gain faster incident response, automate and enable more effective decision-making.

Event Intelligence Solutions: Signal-First for Faster Responses

AIOps: Analytics Framework for End-to-End Observability

Which One to Use

In Conclusion

Taming Complexity: Addressing Infrastructure Monitoring Challenges in Banking and Finance

Banks and financial institutions operate in one of the most complex, highly regulated and risk-averse industries.

The Challenges

Recommended Best Practices

Selecting Effective Infrastructure Monitoring Solutions

The Future of Infrastructure Monitoring in Banking and Finance

Request a demo , see how Interlink Software’s observability solutions can help you to address your Infrastructure monitoring challenges.

Part One ‘The 5 Essential Capabilities of Event Intelligence Platforms’

With it a touch of hype, the term Event Intelligence has gained traction in recent months as large enterprises seek smarter ways to manage events, reduce noise – driven by that never ending quest to improve uptime.

Put us to the test with your challenges, get in touch for a live demo :

Event Intelligence Solutions: The Essential Tools Every ITOps Manager Needs – and How Interlink Software Delivers

Retail ITOps: Boost Operational Resilience with Business Service Observability

The Solution: Interlink Software’s AIOps and Business Service Observability Platform.

Minimize Downtime and Maximize Efficiency

Interlink Software recognized as Value Leader across all three use case perspectives!

Read EMA’s Interlink Software vendor profile covering the core features and capabilities of the Interlink AIOps platform.

How Do You Monitor Dynamic Amazon Web Services (AWS) Cloud Architectures?

Elevate your capability to monitor applications hosted in AWS.

Interlink’s Service Chain Mapping solution: Helping Banking & Finance Organizations Strengthen Operational Resilience and Meet Regulatory Requirements

Learn more about Service Chain Mapping - Step through the features HERE

Top 10 AIOps & Observability Capabilities for the Banking and Finance Sector

Trusted by many of the world’s largest and most complex banking and finance organizations, click here to read Interlink’s Top 10 must-have AIOps and Observability solution capabilities.

Interlink Software is ready for business on VMware Marketplace

We are pleased to announce that Interlink Software’s AIOps and Observability platform is now a fully validated third-party solution on VMware Marketplace residing in the Management and Monitoring category.

Click here to visit our VMware Marketplace listing To learn more how Interlink Software’s AIOps powered Observability Platform works with VMware solutions - Contact Us

Interlink Software arrives on the Cisco AppDynamics Marketplace!

We are delighted to share the news that our integration with leading, real-time Application Performance Monitoring (APM) vendor Cisco AppDynamics is now listed on the AppDynamics Marketplace.

Wishing you all a Happy Festive Season and a successful 2023!

Interlink Software Achieves Cyber Essentials Certification

Interlink Software has achieved Cyber Essentials certification, putting us in an even stronger position to stay ahead of cyber threats and support our customers underpinned by robust IT security principles and capabilities.

Interlink Software recognized as a Representative Vendor in the 2022 Gartner® Market Guide for AIOps Platforms.

AI is NOTHING without the right data.
From fragmented hybrid environments to gaps in data quality.
Interlink eliminates the blin d spots.

Click here to visit our VMware Marketplace listing

To learn more how Interlink Software’s AIOps powered
Observability Platform works with VMware solutions - Contact Us

Visit our listing on the VMware Marketplace to discover more

Want to learn more about how Interlink’s AIOps Platform works with VMware – contact us here!