British Gas parent rolls out Business Service Management

Jun 03, 2009

Interlink Software Lights British Gas parent Centrica’s Fire!

British gas parent company Centrica has rolled out a business service management (BSM) system to better align IT with the needs of the organisation. Vendor Interlink Software was chosen following an extensive evaluation process during which its BSM system was proved to integrate with Centrica’s existing systems and network management tools.

Centrica’s enterprise systems management manager, Richard Huntley, said the new tools aim to improve reliability, performance and incident resolution times.

  • “BSM is all about aligning the management of technology with the business needs, instead of managing IT as a collection of infrastructure components,” he said.

The full rollout provides real-time and historical business service dashboards, a federated configuration management database, and systems management capabilities. The software allows Centrica to improve visibility of business services and process flows for its IT support staff, management and client-facing staff through the web-based dashboards.

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About Interlink Software

Interlink provides Automated Service Intelligence (ASI) Delivering business critical information concerning business service health and related events. At its highest level, ASI distils all information available from IT and the business to deliver a concise, real-time report of service health, showing historical norms, current state and predicted future performance.

Interlink Software continues to be an acknowledged thought leader in its field, delivering value to our customers through a unique combination of innovation, uncompromising service and quality. It’s the reason many of the largest companies in the world choose Interlink Software over the Big 4 systems management firms to manage their IT and the health of their business critical services.




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