Nationwide Building Society – IT Ops Workflow & Automation Tool – Driving Efficiency

Jul 12, 2017
DavidArrowsmith

Mark Flay Operations Manager

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Another instalment in our series of videos profiling how Nationwide Building Society have gone about strengthening their IT operations management capabilities – introducing new, more efficient ways to protect service availability.

Nationwide’s Enterprise Command Centre (ECC) realised they had no clear, repeatable sequence of steps to recover service critical incidents and outages.

IT Operations Workflow and Automation software offered the solution.

The tool brought a fast and efficient way to execute a standard suite of operations – removing slow, manual processes, whilst reducing the risk of human error.

Mark Flay, Operations Manager, ECC explains how they now have the ability to:

  • Utilise a touch screen command and control console enabling them to respond to major incidents quickly, consistently and easily
  • Deliver recovery tasks with step by step navigation and automation – integrated with Microsoft Orchestrator
  • Seamlessly access supporting knowledge articles and documentation via integration with ServiceNow
  • Execute recovery tasks at first line within the ECC, negating the need to call out second line support




Coming soon – Nationwide’s Service Visualisation Mobile App – IT Operations management on the go.

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