An Interlink Software

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Interview with Hilary Palmer, Service and System Monitoring Team Leader, and Eddy Hemmings, Technical Lead in the Service and

Systems Monitoring Team.

What is the role of UK’s Met Office?

The UK Met Office is a world leader in providing weather and climate services to help people make decisions based on the weather. Right across the world, every single day, people make decisions based on the weather. Our forecasts help with those decisions so people can be safe, well and prosperous.

The Met Office works closely with both the UK and overseas Government departments and UK public sector bodies to help them improve the resilience and effectiveness of their public services. The Met Office also delivers a wide range of services for the general public and across the transport, defence, media, retail and insurance sectors just to name but a few, along with providing climate services. In addition to this, the Met Office provides educational resources for teachers and students to increase understanding of weather and climate.

Although based in the UK the Met Office services are available across the globe with more than 1,700 employees at 60 locations throughout the world.

Each day the Met Office processes and stores more than 10 million observations, completes 20 quadrillion calculations, archives 10 Tera-bytes of model data to create 3,000 tailored forecasts and briefings.

 

What business services or IT applications does your organization support?

Technology is key to every aspect of the work of the Met Office—from science and forecasting to marketing and consultancy. Without it our world-leading meteorological forecasts and products would not exist.

 

State of the art networking infrastructure lay the foundations for our raw data all around the world—from satellites and radars to ground and ship based observing stations. We use supercomputers to run our forecast models and predict the weather. Our Met Office scientists rely on a network of Linux computers to handle the large volumes of data required and for visualizing model output and creating forecasts.

 

We support a variety of IT platforms, applications and application types—both third-party applications and in-house developed, and moving forward supporting applications in the cloud with increasing use of micro services and containers. Our IT applications team are responsible for the design and development of Met Office applications and data services dedicated to the delivery of key Met Office products. Services are developed using the latest web technology and agile methods to create compelling usable services. Key languages include Java, Oracle, PLSQL, Python, Fortran, MongoDB, HTML 5, XML, JBoss and Tomcat.

 

All this IT underpins delivery of relied-upon forecasts 24/7, all over the world to meet the needs of our organization and, most importantly, our customers.

 

Can you say more about your team and what it does?

 

The Service and System Monitoring team sits within the Met Office Technology and Information Services program that drives our IT operations from concept through development to service delivery. There are five people in our team and we are focused on supporting delivery of IT systems and applications into operational use through real-time monitoring of application, data and infrastructure components that are vital to the delivery of Met Office services to our customers. To do this we manage a suite of system and application monitoring tools, along with the integration of event management alerts from other areas of the organization into a single consolidated view—the Interlink Manager of Managers. We also work with service managers to ensure that our SLAs are being met and the Interlink platform now provides us with the capability to begin to

amalgamate and analyze data relevant to SLA reporting. The Interlink toolset stands at the center of what we do as we alert specific stakeholders and teams in Operations when issues arise.

 

Our responsibilities include developing, implementing and supporting tools and solutions to enable superior levels of application service delivery across the infrastructure, while also supporting development and DevOps releases in pre-production to ensure that each new application release is production ready. This generally requires developing optimal monitoring standards for each new release, which in turn are passed on into production. This is critical as our applications are varied in structure and design and need to be managed individually.

 

We should stress that while our team doesn’t actually do the triage, diagnostics and remediation, we do actively track the effectiveness and efficiency of how we’re delivering information to Operations, service managers and development.

    • Abstract

    In this report EMA has pleased to be able to highlight the transformative values of one of the industry’s more distinguished IT management solutions, Interlink Software’s ‘ next-generation’ Manager of Managers (MoM) in context with a truly distinctive customer environment—the UK Met Office. The Met Office provides ongoing meteorological and climatological insights supporting media, education, industry and the private sector. The IT requirements to enable intensive mathematical calculations, business and media outreach, customer packaging and wide-ranging support for educational services over a complex global infrastructure underscore the need for an overarching layer of control and proactive insight. How this layer of control is

    effectively being delivered at the Met Office via Interlink’s MoM is the focus of this report.

    • Interlink: a Brief Introduction

    EMA has had dialogs with Interlink Software deployments for nearly a decade, all of which have shown unique value across often large and complex enterprise and communications IT environments. Interlink Software was uniquely ranked as a “Value Leader” for performance, change and business impact management in what became a groundbreaking radar on Advanced Performance Analytics.

     

    Interlink’s strengths have become even more germane now, as so much of the IT industry sinks into fragmented, technology-defined insights. These strengths include breadth resilience and adaptability in managing IT infrastructure and applications across a wide range of environments with strong linkages into

    business outcomes as well as IT performance.

     

    Some of the features include:

     

    • Automated Service Intelligence (ASI) for automated event management without requiring for rules or coding.
    • A broad reach of fully supported third-party integrations (more than 40) with an adaptable API for yet further outreach—including bi-directional integrations for shared insights, viewing and improved levels of automation.
    • Ease of dashboard customization to support unique business and IT requirements, including MSPs, as well as to support unique roles and teams within IT.
    • Strong support for service modeling with Interlink’s Service Configuration Manager CMDB and proven integrations with third-party CMDBs.
    • Internal support for workflow and runbook automation, as well as automation enabled through integrations.
    • Automated service reporting targeting a wide range of KPIs such as SLAs, average availability, meantime-to-repair (MTTR) and mean-time-between-failure (MTBF) as just a few examples.
    • Automated audit and compliance trails for IT infrastructure changes.
    • EMA Perspective

    Many of the industry trends that get spotlighted by media and other sources tend to be technology-centric— putting exclamation points after mobile, or cloud, or virtualized applications as if each were the end-all-be-all to a brave new world. What so often gets lost amidst all the hype is the need to stand back and more effectively assimilate, monitor, and automate across technology silos in support of superior service delivery. In itself this may not sound like a new requirement, but the broader dynamics around digital transformation,

    as well as the changing landscape of cloud, mobile and agile computing, are giving this need for a “manager

    of managers” new life.

     

    The Met Office Q&A here underscores both that very need, and that very promise. It is both unique in itself and consistent with other EMA conversations with Interlink Software customers. In an industry craving efficiency, context and coherence, Interlink Software stands out as powerful and proven central point of

    insight, action and control, for both IT issues and business outcomes.

 

A 5-minute video featuring Hilary Palmer, manager of the Met Office’s Service and System Monitoring Team and Technical Lead, Eddy Hemmings.

Want to see Interlink's Manager of Managers in action?

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Steadings House, Lower Meadow Road, Handforth Dean, Wilmslow, Cheshire, UK, SK9 3LP

 

T:+44 (0) 161 486 3200 E: sales@interlinksoftware.com

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Interlink Software Audience
 

Interlink Software Manager of Managers

Drives New Levels of Operational

Efficiency at U.K. Met Office

 
Interlink Software links icon
Interlink Software Audience

Interlink Software Manager of Managers

Drives New Levels of Operational

Efficiency at U.K. Met Office

 
Interlink Software links icon

Manchester UK

 

Steadings House, Lower Meadow Road, Handforth Dean, Wilmslow, Cheshire, UK, SK9 3LP

 

T:+44 (0) 161 486 3200 E: sales@interlinksoftware.com

Copyright© Interlink Software Services Ltd.

All rights reserved.

Privacy Policy

 
Interlink Software links icon
 
Interlink Software links icon
 
Interlink Software links icon