IT Industry Analyst Reports and Articles

Enterprise Management Associates Inc.

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT and data management technologies. We deliver research, analysis, and consulting services to two key client groups: Enterprise IT Professionals and IT and Data Management Vendors.

Leaders in Advanced IT Analytics (AIA) –A Buyer’s Guide for Investing in Innovation, by Dennis Drogseth & Chris Matney September 2017

Interlink Software features prominently in this qualitative examination of 13 leading vendors handpicked by EMA from the “heartland” of Advanced IT Analytics (AIA).More often referred to as “operational analytics” AIA describes a unifying bridge between IT and business roles – one that brings together IT Ops as a function, IT management toolsets, and associated operational big data. IT Analytics (AIA) :-A-Buyers Guide for Investing in Innovation

What is the future of Service Management? By Dennis Drogseth

IT Service Management (ITSM) still draws heavily on the IT Infrastructure Library, practices originally forged 25+ years ago. Is ITSM still relevant today? How is ITSM evolving to keep pace with the dizzying rate of change and new innovations which have emerged in recent years? Sponsored by Interlink Software, Enterprise Management Associates (EMA) set out to get a sense of ITSM’s place in the modern enterprise by polling 270 respondents from businesses across the globe. research report what is the future of it service management

Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012, by

Interlink Software was recognized as a “Value Leader” in Business Impact Management, Technical Performance Analytics, as well as in Change Impact and Capacity Optimization in the EMA Radar for Advanced Performance Analytics. Advanced Performance Analytics (APA), as Enterprise Management Associates (EMA) defines it, brings real-time or near real-time “big data” to IT operations, architects, service managers and even applications development, as well as IT executives and non-IT business stakeholders.

Report Summary EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012

Award for Technical Performance Analytics - Q4 2012
Award for Change Impact & Capacity Optimization - Q4 2012
Award for Business Impact Management - Q4 2012

Operationalizing Cloud: The Move Towards a Cross-Domain Service Management Strategy, by X

“Few vendors have the breadth and versatility that Interlink does when it comes to spanning complex application and infrastructure interdependencies – so critical to Cloud and hybrid environments.” – Source: Dennis Drogseth Operationalizing Cloud 2011 Interlink Profile

Forrester Research Inc.

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

Cognitive Ops Is The AI Version Of IT Ops Management And Application Performance Management, by Eveline Oehrlich, Mike Gualtieri, and Milan Hanson

Technology has grown beyond the capabilities of humans to monitor and operate it effectively. Computer-based analytics are helping organisations react to and resolve problems faster, but predicting and preventing issues is the ultimate goal. Featuring Interlink Software the report is designed to help Infrastructure and Operations professionals assess vendor solutions with predictive capabilities – those best placed to support continuous optimisation and support the transition to predicting problems across the enormous array of enterprise technology and applications. Landscape Cognitive Operations

“Who’s Hot In Business Service Management – An Overview Of Vendors Offering BSM Solutions, by Peter O’Neill and Evelyn Hubbert

“Interlink is now well-established with several major BSM projects around the world. While promoting BSM for many years, Interlink often first provides an enterprise-wide central console for systems and service management and then grows the installation into full BSM projects as the service levels drift upstream because of the wealth of data that Interlink can provide. This is a pragmatic approach that its clients appreciate. The Interlink CMDB, despite being a capable content management system (CMS) in its own right, is often positioned as a “service configuration manager” to avoid any enterprise level political issues”. – Source: Forrester “Who’s Hot In Business Service Management – An Overview Of Vendors Offering BSM Solutions by Peter O’Neill and Evelyn Hubbert whos hot in bsm


Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. We help business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions.
Our comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 15,000 associates serving clients in 11,000 enterprises in 100 countries.

Gartner Magic Quadrant for IT Event Correlation and Analysis, by David Williams, Deb Curtis.

“Interlinks Business Enterprise Server (BES) product demonstrates a solid understanding of the alignment needed between IT component events and their business impact on IT services, and is often used for BSM.” quadrant it event correlation



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