IT Industry Analyst Reports and Articles

EMA Radar™ Report - AIOps: A Guide to Investing in Innovation by leading analyst firm Enterprise Management Associates (EMA) is available for you to read now.

The report represents a fresh, rigorously researched, deep dive into the current state of the AIOps landscape. It involves a comprehensive, in-depth analysis of the core use cases for AIOps products, accompanied by detailed assessments of the capabilities of vendors and their products. 

The research is validated by the results of interviews with end-users and examines selection, deployment, and solution benefits.

Interlink Software is delighted to have been positioned as Value Leader across all three headline use cases EMA examined.

A valued industry guide designed to help customers make informed decisions when investing in an AIOps Platform to support their business.

Gartner Market Guide for AIOps Platforms - Pankaj Prasad, Padraig Byrne, Gregg Siegfried, 30 May 2022

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. We help business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Our comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 15,000 associates serving clients in 11,000 enterprises in 100 countries.

Gartner Magic Quadrant for IT Event Correlation and Analysis, by David Williams and Deb Curtis.

“Interlink’s Business Enterprise Server (BES) product demonstrates a solid understanding of the alignment needed between IT component events and their business impact on IT services and is often used for BSM.”

Gartner Magic Quadrant IT Event Correlation

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

Cognitive Ops is the AI Version of IT Ops Management and Application Performance Management, by Eveline Oehrlich, Mike Gualtieri, and Milan Hanson.

Technology has grown beyond the capabilities of humans to monitor and operate it effectively. Computer-based analytics are helping organizations react to and resolve problems faster, but predicting and preventing issues is the ultimate goal. Featuring Interlink Software the report is designed to help Infrastructure and Operations professionals assess vendor solutions with predictive capabilities – those best placed to support continuous optimization and support the transition to predicting problems across the enormous array of enterprise technology and applications.

Vendor Landscape Cognitive Operations

“Who’s Hot In Business Service Management – An Overview Of Vendors Offering BSM Solutions, June 2009, by Peter O’Neill and Evelyn Hubbert.

“Interlink is now well-established with several major BSM projects around the world. While promoting BSM for many years, Interlink often first provides an enterprise-wide central console for systems and service management and then grows the installation into full BSM projects as the service levels drift upstream because of the wealth of data that Interlink can provide. This is a pragmatic approach that its clients appreciate. The Interlink CMDB, despite being a capable content management system (CMS) in its own right, is often positioned as a “service configuration manager” to avoid any enterprise level political issues”. – Source: Forrester “Who’s Hot In Business Service Management – An Overview Of Vendors Offering BSM Solutions by Peter O’Neill and Evelyn Hubbert

Forrester who's hot in BSM