Need a business service aligned and award winning configuration management solution that comes with industry leading service modelling and data integration capabilities? Interlink is one of the few vendors in the world to be able to deliver a Service Knowledge Management System (SKMS) within ITIL Version 3 terminology.
Our solution integrates seamlessly into your existing ITSM environment and provides you with a best of breed tool for meeting today’s IT configuration management challenges. We offer an award winning, enterprise grade, pure play solution for serious configuration management specialists.
An SKMS is the “data warehouse”/portal or presentation layer that leverages information from the Configuration Management Database and Enterprise System Management systems that monitor the IT infrastructure along with the Service Desk system, access logs and various other sources of information on operation of services and their underlying components. The meshing and synchronization of these various data sources provides the knowledge required to make service portfolio decisions, review and improve polices procedures and processes, determine training needs, monitor service level objectives track and effectively manage assets and monitor changes.
Understanding how technical IT problems are impacting your business is a real challenge. Do you need to ensure that you control and track all of the change in your IT environment? Configuration Management helps companies do this properly and Interlink Software have developed an award winning solution.
We offer a wide variety of integration points for assimilating data including third party applications.
Interlink Software Service Configuration Manager (SCM) offering Earns “Value Leader” Rating Among 11 CMDB/CMS Vendors in EMA Radar Report. Interlink Software was Distinguished as providing “a complete system for Service Impact Management with powerful insights into the impact of change, and a compelling and mature capability to assimilate third-party sources to assimilate interdependencies across the full service infrastructure”.” Source: EMA Radar for CMDB Service Impact Management, Dennis Drogseth, June 2011.
Gaining a view of all the logical and physical components that compose a business service.
Learn more about the benefits your organisation can achieve using SCM.
Visualise the dependencies between dispersed physical and logical systems as a unified IT or business service. See how we identify shared components or specific configuration item (CI) properties such as software version or patch levels by system, location or business unit to automate audit and compliance reporting.
The history or “delta” between versions of configuration items is maintained automatically by our solution. See how we achieve compliance via an automated audit trail of IT infrastructure changes.
See how we can reduce the risk of costly outages by analysing the risk of changes in a safe offline simulation BEFORE making the decision to schedule and implement the changes in your live environment.
The Risk of Change facilities of SCM can be setup for use with popular change management systems including those from BMC Remedy and Service-now.
Free Download & T-Shirt Promotion How to create a repository of clean, verified data for CIs and their relationships. As a thank you for your interest in our configuration management solutions we are giving away 100 Free T-Shirts. Go to the Public Downloads for further details, terms & conditions apply.
A white paper that explores a new approach to automated discovery and dependency mapping.