Video Resource
Reducing costs and improving service with Business Service Management
Join Debra Curtis, Research Vice President at featured analyst
firm, Gartner, Inc., and Lloyd Hopkins, CEO of Interlink Software, as they
explore Business Service Management:
- Reducing costs and improving service
- Increasing your competitive advantage
- Best Practice for deploying BSM
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CGD use the Interlink Software products to help ensure the availability of
their ATM network and other key banking services. 
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Interlink Software products have aided British Airways in the delivery of
– An accurate representation of service health connecting technology performance
to its relative impact on business functionality. In highly shared environments,
technology performance can have different impacts across a portfolio of services.
 Further
information
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HSBC selected Interlink Software BES and SCM to deliver their Global Manager
of Managers platform. BES synchronises events with regional management systems
as well as incidents with their global incident management system. Each
major region can see the status of global services “end-to-end”.
IT support staff are provided the ability to drill down to the underlying root
cause and associated resolution information. The Global MOM deployment at
HSBC promotes global teamwork in resolution of issues.
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VocaLink chooses Interlink Software’s Business Enterprise Server to help
ensure the availability of systems, networks and applications. View
Case Study
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Severn Trent Water is the world's fourth largest privately owned water company
with over 8 million customers across the heart of the UK. Severn Trent Water engaged
Interlink Software to provide a strategic systems management platform (manager
of managers) integrating management events and metrics from its network, mainframe,
midrange and server estate..
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The Information Technology Services team at Sheffield Hallam University has
deployed the Business Enterprise Server (BES) and Service Configuration Manager
(SCM) products to assist them as a department with the implementation of various
service management initiatives.
Further information
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Centrica selected Interlink Software's event management, BSM and CMDB solution to further streamline IT infrastructure, applications and systems with core business processes
View press release
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Yet another major International Energy Company selects Interlink Software
Manchester, UK -- 21 December 2009 - Interlink Software today announced that following a competitive review yet another major International Energy Company has selected Interlink Software to provide them real-time and historical Business Service Dashboards and Enterprise Systems Management capabilities.
More information
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Interlink In the News - Interlink
Lights Centrica's Fire
Our
specialist fields are:
Business Service Management, SLA Tracking, Event Management & Correlation, CMDB &
Discovery, Service Reporting
VocaLink
chooses Interlink Software
More
than 100,000 users connect to VocaLink to submit their automated payments to the BACS service, including all the FTSE 100 companies. Processing in excess of 90
million payments on a peak day makes the guarantee of always-available systems
an absolute necessity.
Sheffield Hallam University
chooses Interlink Software
The Information Technology Services team at Sheffield Hallam
University has deployed the Business Enterprise Server (BES) and Service Configuration
Manager (SCM) products to assist them as a department with the implementation
of various service management initiatives.
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