Interlink Software offers a range of highly scalable and dynamic IT Management Solutions such as: IT Operations Management, Configuration Management, Business Service Management, Service Level Management and Enterprise Systems Management. We are the provider of choice for some of the largest organisations around the globe. With a strong customer focus and modern development methods we build efficient solutions targeted to your needs.
VIEW OUR SOLUTIONS
Universal integration capability (data centre to the cloud).
Dynamic 'data-driven' automated approach.
One vendor product set (Monitoring, CMS, etc).
Proven execution on a long standing roadmap.
Product developed and supported globally from the UK.
Exceptional service and support.
Interlink Software products have aided British Airways in the delivery of an accurate representation of service health connecting technology performance to its relative impact on business functionality. In highly shared environments, technology performance can have different impacts across a portfolio of services.
Centrica selected Interlink Software's event management, BSM and CMDB solution to further streamline IT infrastructure, applications and systems with core business processes.
CGD use the Interlink Software products to help ensure the availability of their ATM network and other key banking services.
The Information Technology Services team at Sheffield Hallam University has deployed the Business Enterprise Server (BES) and Service Configuration Manager (SCM) products to assist them as a department with the implementation of various service management initiatives.
Severn Trent Water serves over 8 million customers across the heart of the UK, stretching from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands. Severn Trent Water selected the Interlink Software event management and IT dashboards to help manage their critical IT infrastructure.
VocaLink rely on Interlink Software to help ensure the availability of systems, networks and applications supporting the world's busiest ATM network and the UK Faster Payments service. Working with Interlink Software, we felt like we were partners, that was a major difference.
HSBC selected Interlink Software BES and SCM to deliver its Global Manager of Managers platform. BES synchronises events with regional management systems as well as incidents with their global incident management system. Each major region can see the status of global services end-to-end. IT support staff are provided the ability to drill down to the underlying root cause and associated resolution information. The Global MOM deployment at HSBC promotes global teamwork in resolution of issues.
Great products, great support.
It is great using the Interlink products as they have great support, also enhancements get implemented really quickly. They are really listening to requests of customers. Which makes a big difference compared to other companies where you have sometimes the feeling they are not caring what the customer needs as soon as the contract is signed.
Cheers to Colin & team for their excellent support to complete the Integration change successfully.
-Gurudeepthi, Bangalore India
Great achievement for Change Management process.
We together with Interlink were able to config and utilize the BSM solution to connect our change management solution to the service availability dashboards. This allows us to track our incoming and handled changes in terms of service impact by showing the risk and impact avg. ratio per service. Additonal to that we can show the process compliance and quality per service giving as a hint what services are most likely hit by a not so well defined and performed change.
-Peter Zumbrink, Haltern am See, DE
Interlink fix saved valuable time.
We had a problem with the data in our data modelling tool which stopped us propagating changes to live system. Interlink put more debugging into the output from RunAutoGen tool that enables us to quickly pinpoint any data problems and resolve them efficiently.
Great level of service.
Very satisfied with the level of service provided. The agent was able to get back to me within the hour with a satisfactory resolution. Thanks to everyone involved at Interlink.
-Luke Dyer, UK
Good as always.
Interlink always believe in managing their relationship with customers well.
Excellent company to deal with.
Interlink are an excellent company to do business with. Very efficient at dealing with customer problems and issues. Support is much better than from much larger companies.
-Bryn, London UK
As always, a fast, professional resolution.
Interlink support just do what it says on the tin, they take ownership of the issue and push it through to resolution.
-Mike Smith, UK