Global Manager of Managers
Delivering a Global Manager of Managers Solution
Hybrid IT Infrastructure Monitoring
For distributed IT teams within global organizations, that need to maintain full visibility of service health.
Interlink Software’s Global Manager of Managers solution offers:
A customer-centric, ‘single-source-of-truth’ across teams
and regions
A synchronized view of alerts and incidents, correlated
to service impact
Bidirectional, global Incident Management system integration
Automated service availability history and reporting
Delivering a consolidated view of service availability and rapid
fault diagnosis and triage:
Clearly visualize and identify service-affecting problems
Drill down to the root cause
of issues
Access underlying alerts via Service Views
Dependency Mapping reveals how issues in one region impact on another
Apply customer and region-specific operating practices
Centrally co-ordinate collaboration and teamwork for efficient fault resolution
Supporting global organizations in delivering unified end-user, incident, performance data and metrics - from any source, any perspective – powered by machine learning.
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One of the world’s largest banks deploys Interlinks’s
Global Manager of Managers Solution
The Problem: Multiple, disjointed third-party monitoring tools made it impossible to coherently monitor the bank's global IT infrastructure and effectively co-ordinate teamwork across regions to triage service-affecting faults.
The Solution: Bringing together IT metrics and alerts from multiple sources - correlated to business impact - in a single-pane-of-glass view enables support teams to effectively visualize service health and rapidly respond to issues.
Thousands of business services/applications - 100,000+ servers, millions of alerts and events generated per day
Each region can see the status of global services “end-to-end”
Interlink synchronizes events with regional management systems consolidated with incidents in their global incident management system
IT support staff have the ability to drill down to the underlying root cause and associated resolution information
The Global MoM deployment underpins global teamwork in resolution of issues
The IT team report that without Interlink’s global MoM capability they couldn’t support business demands and scale of IT complexity
Contact us
Want to dramatically improve visibility of the status of IT infrastructure components across your entire enterprise? - Learn about Hybrid IT Infrastructure Monitoring
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