Managed Service Providers
Managed Service Providers | Interlink Software
Managed Service Providers, modernize your monitoring capability

Managed Service Providers, Modernize Your Monitoring Capability

As a Managed Service Provider (MSP), is your current monitoring toolset fit for purpose in winning business in the digital economy?

How well does it serve the needs of your enterprise customers in managing the ever-growing complexity of their hybrid cloud environments and legacy infrastructure?


Interlink Software’s AIOps platform gives MSPs the opportunity to productize, monetize and deploy monitoring solutions that deliver the high-performing business services your clients demand.



Modernize Your Monitoring Capability

In agile environments, humans cannot unaided make business sense of the ever-ballooning volumes of metrics, logs and events generated by cloud, containers, microservices, infrastructure and applications. Lack of visibility puts service availability and business resiliency at risk.


Moderize your monitoring capability

Interlink’s Hybrid IT Infrastructure Monitoring delivers full-stack integration and visibility; the means to shift from a technology-based focus to a business-centric approach.


By deduplicating and eliminating event noise automatically, machine learning performs the ‘heavy lifting’ involved in identifying issues before they cause costly disruption to your customers.


Enriched with context around the data that's ingested, the solution provides a single-pane-of-glass view of service health, from multiple perspectives - bringing IT teams the ability to identify and act on the alerts that matter - correlated to service or customer impact.

Service Modelling for Shared Visibility

Real-time auto-discovery of the components enables MSPs to visualize the topology and dependencies across entire customer environments.

Service Modelling enables easy identification of of key services at risk of failure

Connecting technology state information to its relative impact on the business, Service Modelling enables you to more easily identify key services at risk of failure, proactively remediate issues in advance of customer impact, reduce the duration, frequency and impact of major incidents.


The Covid-19 pandemic has reinforced the need for improved collaboration capability - especially pertinent for globally distributed teams that are now largely working from home. Interlink’s Global Manager of Managers approach offers a ‘single-source-of-truth’ for the co-ordination of service delivery efforts and unifies dispersed teams spread across regions and time zones.


Real-time SLA reporting provides both MSP and client stakeholders with up to the minute insights into service availability and performance.

Efficient Resourcing

Interlink’s Service Visualization dashboards offer unified, proactive and dynamic insights across the entire IT landscape, meaning that MSPs can handle more complexity with the same or less headcount.

Service Dashboards for unified, proactive & dynamic insights across your entire IT landscape

It’s often hard to realize quick time-to-value when onboarding new employees. It might take time for new hires to grasp how systems within customer environments are interconnected. The Interlink solution makes it easier to bring new hires up to speed and adding value faster by graphically communicating the composition and topology of client IT environments.


The configuration of automation to eliminate routine, repetitive tasks, with fewer requirements to involve humans in action, releasing people from mundane tasks to focus on higher-value customer engagements.


For rapid, consistent and repeatable onboarding of new clients, the Interlink platform scales to support multiple enterprise customers in a single deployment.


With the right solution in place, MSPs can differentiate themselves in a highly competitive market, optimize operational efficiency and benefit from a valuable source of revenue.



Contact us today to find out more

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