Event Intelligence Solutions: The Essential Tools Every ITOps Manager Needs – and How Interlink Software Delivers

IT Operations (ITOps) managers need to ensure always-on availability across a more complex and hybrid ecosystem than ever before. Event storms, patchwork toolchains and slow root cause analysis (RCA) impede responsiveness and undermine the high digital performance customers demand.

The Event Intelligence and Service Observability Platform from Interlink Software addresses this. Built for the enterprise, Interlink provides ITOps leaders with the critical tools and products needed to seize control, reduce risk and mitigate operational drag while driving IT and business alignment.

AI-Powered Event Intelligence

In IT ecosystems, events happen in the millions daily. But only a fraction are important. Leveraging AI, fuzzy logic and a Service Engine built on a semantic Knowledge Graph, Interlink’s Automated Service Intelligence (ASI) engine reduces noise by as much as 99%. Clustering events into actionable, service-impacting alerts, Interlink converts noise into clarity and allows for rapid decision making.

Service Chain Mapping & Root Cause Precision

It is critical to understand the flow of services and customer journeys. Service Chain Mapping (SCM) visualizes critical business transactions and service dependencies in real-time, identifying the exact component or interaction responsible for disruption. Leveraged for operational resiliency and regulatory compliance, SCM facilitates drill-down RCA from the customer journey to the infrastructure layer.

To speed up triage, Interlink’s RCA Automation Framework consolidates related incidents and leverages ML to find root causes, speeding up resolution times by as much as 50%.

Business and IT Impact in Dynamic Dashboards

ITOps leaders need real-time insight into the critical metrics they need to act upon. Interlink’s platform provides customized, role-based dashboards that offer real-time visibility into service health, SLA/SLO status and sustainability KPIs. These dashboards combine IT telemetry with business impact to drive strategic initiatives like digital transformation and ESG compliance.

Seamless Integration Across Your Ecosystem

Integration Hub is designed to unify the fragmented landscape and includes out-of-the-box integration to ITSM (e.g., BMC Helix, ServiceNow,...), SIEM (e.g., Splunk, Microsoft Sentinel,...), observability (e.g., AppDynamics, Dynatrace,...) and collaboration tools (e.g., Microsoft Teams, Slack,...). Through OpenTelemetry pipelines, Interlink brings data from hybrid, on-prem and cloud-native environments such as AWS, Azure and GCP.

Prevention is the New Resolution

Interlink’s Predictive Analytics Engine uses machine learning to detect anomalies, recognize early warning signs and suggest actions before an incident happens. When incidents occur, Interlink’s Workflow Automation & Remediation Engine automates fixes or guided workflows and prioritizes action based on business impact.

Built for the Enterprise, Trusted by Industry Leaders

With Interlink, top-tier banks, credit card networks, airlines and utility companies operate with a Hybrid IT Monitoring and Single Pane of Glass (SPoG) architecture built for high resiliency, immediate response and compliance in the largest and most challenging of environments.

Whether deployed on-prem, in the cloud, or hybrid, Interlink provides ITOps managers with tooling they need.
 
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