Retail IT, Aligned to Business Outcomes
Retail runs on always-on digital services - from online storefronts and payments to supply chain, store systems and customer engagement platforms.
Interlink Software helps retail IT teams see, prioritize and resolve incidents in business priority order, before they impact revenue or customer experience.
Interink’s
AI-powered Event Intelligence and Service Observability platform connects IT Operations, SecOps, DevOps and business teams around a shared, real-time understanding of business service health.
From IT Signals to Retail Business Impact
Interlink ingests events, metrics, log messages, traces, topology and ITSM data from across the retail technology landscape - correlating them using Machine Learning, Fuzzy Matching and Knowledge Graph-driven service models.
The result is
clear service-level insight, free from alert noise.
Retailers gain the ability to:
- Infer the health of Business Services from infrastructure, applications, security, end-user and ITSM perspectives
- Understand which stores, regions, channels, or customer journeys are affected
- Resolve incidents typically around 50%, sometimes more and some less, faster through automation and AI-driven RCA
Service Observability Built for Retail Complexity
Interlink delivers deep Service Observability, focused on retail business services such as:
- eCommerce and mobile apps
- Point of sale and in-store systems
- Payments and loyalty platforms
- Supply chain and fulfilment services
Service Chain Mapping
visualizes how these services depend on cloud platforms, networks, applications, and third-party providers - enabling rapid root cause analysis and bringing strengthened resilience.
Automation That Starts with Business Impact
Interlink automates incident response from business service impact down to IT infrastructure:
- Automated Root Cause Analysis across service and technical layers
- Automated remediation workflows integrated with ITSM and existing tools
- Intelligent escalation and collaboration across chat and mobile channels
This allows IT Operations teams to focus on what matters most to the business.
Open, Cloud-Native and Retail-Ready
Interlink integrates seamlessly with existing retail IT ecosystems using OpenTelemetry pipelines, open APIs and native SIEM integration.
The platform is cloud-native and available as a cloud service on AWS, Microsoft Azure, or deployed on-premises - supporting large-scale retail environments without vendor lock-in.
Sustainability and Service Performance, Together
Retailers can ingest energy, emissions, and environmental data alongside IT metrics to track sustainability goals at the service and business level, with dashboards that connect operational performance to environmental impact.
One Platform for IT Operations and the Retail Business
Interlink enables self-service insight for both IT and business users, powered by Generative AI assistants grounded in trusted operational data - improving decision-making without losing governance or control.
With 6.9 million active member-owners, the Co-operative Group is the UK’s fifth-largest food retailer, employing around 54,000 colleagues, operating more than 2,500 stores nationwide. Co-op uses Interlink’s Event Intelligence Platform as the focal point and central nervous system for IT Operations.
Leveraging ASIML-powered correlation and suppression, Co-op significantly reduces alert noise, enabling teams to prioritize issues impacting customer and store services. This AIOps-driven approach improves operational visibility, reduces alert fatigue and accelerates incident detection and resolution across the Co-op’s retail estate.
Want to learn more about Event Intelligence for Retail Enterprises - contact us
Global brands trust Interlink to deliver their AIOps powered Observability Platform.
Visualize and manage operational health in a single app.
Reviews from your enterprise peers - verified by Gartner
A company with a highly scalable high performing product set and exceptional support.
Having worked with multiple monitoring tools and evaluated market offerings regularly the offering from interlink to date has been unbeatable. From a technical minded approach the products offer flexibility in deployment, modularity, scalability and high performance in 1 package which is not ...
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Outstanding products,
Outstanding Support.
Hands down the best vendor experience bar none. Their expertise and knowledge of the infrastructure monitoring game is second to none, truly selling a solution rather than just another software sale. They care about your business and want to achieve your outcomes and goals ...
Reviewer Function: IT
Company Size: 500M - 1B USD
Industry: Banking Industryy
Alerts and notifications
in your hand.
The interlink team have always been very responsive to queries and worked with us to build out the application to alert and notify our users. Great team who are always really helpful.
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Discover more about why some of the world’s largest organizations trust
Interlink Software’s
AIOps & Observability Platform
to help them protect service availability.
Book a demo today and see how you too can achieve the following*
*Typical outcomes, based on real-world customer deployments.
