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Interlink People ~ Matt Sweeney
8 January 2016
In the latest in our series looking at the team here at Interlink this time we talk to Technical Analyst Matt Sweeney.

News Archive

Dashboards for Managed Service Providers (MSPs)

Dashboards for Managed Service Providers (MSPs) – an MSP inquires; “So Interlink Software, we can service our customers via a single-pane-of-glass? From the top-down see their critical business services mapped out – the dependencies and configuration clear to see? This is based on real…

Interlink Software People ~ Adam Smith ~ A Moment In The Limelight

How long have you been part of the team and what did you do before? I joined Interlink Software back in 2006 and previously worked for the Caudwell Group (aka Phones 4u) doing network support. Describe your role and where you fit in I…

Interlink Software at SITS15 – The IT Service Management Show, London

SITS15 – The IT Service Management Show, London is nearly upon us! Wednesday 3rd and Thursday 4th June – an opportunity to get to grips with new trends and network with your peers (4000 of them according to forecasts). And of course find out…

Interlink Software People ~ Dot Pearce ~ A Moment In The Limelight

How long have you been part of the team and what did you do before? I have been with Interlink Software 12 years now. Previously I worked for Barclays Bank retail arm as a Counter Manager. I was there for 25 years. Describe your…

EMA Research Report: What is the future of IT Service Management?

IT Service Management (ITSM) still draws heavily on the IT Infrastructure Library, practices originally forged 25+ years ago. Is ITSM still relevant today? How is ITSM evolving to keep pace with the dizzying rate of change and new innovations which have emerged in recent…

The Utilities Industry and SAP Business Process Monitoring

As enterprise resource planning tools go SAP is one of the most powerful yet complex to manage. Often spanning the entire operations of an enterprise a SAP deployment can make or break customer satisfaction. Highly customised, built on complex infrastructure interdependencies with many points of failure inside and outside the application, seeing inside the “black box” of SAP to identify the root cause and department responsible for fixing an issue can be problematic. As the minutes of downtime tick by customer satisfaction can be severely eroded – having a direct effect on the bottom line.

Interlink Software and Avoiding Vendor Lock-out

During the 80’s and 90’s a culture emerged where buying from a mega-vendor wouldn’t get anybody fired. Traditionally large enterprises bought as many applications as possible from one provider. It made for more streamlined vendor management, training and provided leverage when negotiating discounts. On…

Interlink Software ~ Proud Sponsors of Scotland Women’s Open Squad In The Touch Rugby World Cup!

The Touch Rugby World Cup kicked off yesterday in Coff’s Harbour, New South Wales, Australia with Interlink Software as proud sponsors of the Scotland Women’s Open Squad. Starting out as a social game in Australia in the 1960’s Touch has its roots in rugby…

Interlink Software People ~ Grant Glading ~ A Moment In The Limelight

Get yourself better acquainted with the talented people who make Interlink Software tick – a new series profiling the team, starting with Grant Glading!

Fill that Business Service Management (BSM) shaped gap in your portfolio

Business Service Management (BSM) is now widely recognised as the logical next step for organisations successfully performing IT Service Management (ITSM). Addressed to organisations involved in the supply of ITSM tools and services we at Interlink Software would love to hear from you if you’ve recognised a BSM shaped gap in your portfolio. Some of the benefits to be had from partnering with us include:

Interlink Software’s Online Learning Management Portal

We’ve been working on making product training all the more easy, consistent and experiential by developing Interlink Software’s Online Learning Management Portal. Whatever your role this will offer all the know-how on getting the best out of our products, all in one place.

Next Generation Business Service Management And The Year Ahead

We at Interlink Software said goodbye to 2014 excited by the buoyancy of the IT market. Everything seems to be on the up, with unprecedented levels of interest in Business Service Management (BSM) born of the industry events we attended during the year.

What do we see on the horizon in 2015?

Business Service Management and embracing disruption

Not a week goes by without news hitting the headlines of new innovations in technology – guaranteed to upset the status quo and transform the way we live and do business. My colleague Grant recently reminded me that personal computing, email, virtualisation, Linux, smartphones, instant messaging and social networking were all once upon a time considered ‘disruptive technologies’!

Do you change control your service configuration updates?

Jon and Liam of our Service Configuration Management (SCM) development team are pleased to announce a streamlined, faster method of managing and controlling the deployment of configuration changes.

Interlink Software Storyboard Art

Demonstrating the value of Business Service Management

Our pre-sales consultant Adam, amongst other things (like getting married, congratulations Adam!) spends a lot of time keeping our demonstration environment fresh and current. How many times have you been on the receiving end of a staid, abstract product demonstration that has no bearing on the reality of your business?

Say hello to Business Service Management wave goodbye to event storms

Starting work with Interlink Software, I spent a sunny August afternoon acquainting myself with everyone during a fortuitously timed company get-together. This proved to be an ideal vantage point for hearing everyone’s reflections on recent customer successes and the ‘state-of-the-nation’, so to speak.

Why does your IT and business strategy matter?

IT and Business Strategy IT supports every business but IT is changing and in the 21st century how do companies bring new products and services to market rapidly? Watch this short video where Interlink Software explain how we can help your company with its…

IKEA IT AB presents case study at Gartner summit

Gartner IT Infrastructure and Operations Management Summit   Come and see Interlink Software customer IKEA IT AB present at the Gartner IT Infrastructure and Operations Management Summit and learn more about our IT Infrastructure monitoring tools.   Date: 2nd & 3rd June 2014 Berlin,…

Managing the Dynamic Data Centre

CMS

CMS in action

One major airline runs a ‘dynamic data centre’ where the applications that underpin their critical business services such as ticketing, crew roster and even their frequent flyer programme can literally be scaled out and functionally modified in real-time based on business demands. By embracing agile development methodologies new application features can be transitioned in and out of production just-in-time. The synergy of agile development and virtualisation tools are heavily utilised to create a truly dynamic IT environment. Horizontal scaling equates to the addition or removal of logical or physical IT resources to existing applications, while dynamic orchestration involves adding new applications to the IT compute resources on demand.

Interlink Software Movember team raises £260

Well done guys, we have proudly said goodbye to our moustaches Well done to the Interlink Movember team, this year we have raised £260 in support of Movember, thank you all for participating in this great cause! About Movember During November each year, Movember…

Gartner Data Center Summit UK – Interlink Software on fire!

Shoot that alien! – Gartner Data Center Summit 2013, UK Our sales team is just home from the UK Gartner Data Centre summit 2013 with an incredible buzz from the unbelievable level of interest seen in Interlink Software during the two day event. Interlink…

Demonstration of Business Aligned IT using a Multi-Aspect Service view

Delivering Business Aligned IT IT Operations staff live in a world of IT infrastructure concentrated on hosts, network and servers. Meanwhile your business service and application owners are focused on the Business Service. When things go wrong the business knows the service is down…

EMA perspective on Application Discovery and Dependency Mapping

Dynamic Application Discovery And Dependency Mapping Bridging the abyss to next-generation service management Enterprise Management Associates (EMA) offer their perspective in this revealing Configuration Management Info-graphic on dynamic application dependency mapping. Service or Application Discovery and Dependency Mapping (ADDM) is about visibility into what…

Microsoft OneNote, Capture text from a screen-shot.

Using Microsoft OneNote for screen capture This little nugget of information for “Capturing text from a screen-shot” was kindly provided by one of our customers. Having received many screen-shots from customers in the past we invariably ended up manually copying specific textual details from…

Interlink Software announce free Configuration Management tool

Configuration Management Interlink Software announce free version of their Configuration Management product Interlink Software today announced the release of a new Free for Life version of its Service Configuration Manager(SCM) product. Users can enjoy access to a full feature version of the software product…

How to make auto discovery work

Auto Discovery – How to make it really work A dynamic data-driven alternative to the periodic “trawl” of Discovery and Dependency Mapping (DDM) Many of our customers have deployed leading DDM tools in an attempt to create and update a single-source-of-truth a.k.a. the CMS…

Thank you for attending the annual steering group meeting!

This year’s Interlink Software Annual Steering Group meeting was a great success judging by our initial feedback, drawing a 100% attendance from those registered – from Interlink Software customers to consulting engineers and developers. Alan Thompson from VocaLink has suggested that a LInkedin forum…

Annual Steering Group Meeting on Thursday 14th March 2013

We’re all busy preparing for the most comprehensive steering group forum to date. We’ve gained agreement from the management team at our customer Visa Europe to host the Annual Steering Group Meeting on Thursday 14th March 2013 at their Head Office in London.  With…

EMA Analyst Corner January 2013: Top IT & Data Management Trends 2013

Analyst opinions : Top IT & Data Management Trends 2013 Our CEO Lloyd mentioned to me the other day that looking through the topics listed in the EMA Analyst Corner for January 2013: Top IT & Data Management Trends 2013 by Dennis Drogseth was a…

IT performance management, the latest Analyst research brings us three new awards

Top vendors are reviewed for Analytics & IT Performance Management capabilities Manchester, UK – 21st December 2012 – APA has evolved out of classic IT performance management, but with a twist – rather than siloed approaches to monitoring and analysis, APA demands more eclectic…

Business Enterprise Server (BES) events and the IT Infrastructure Library (ITIL)

In BES events (or alerts – used interchangeably in this blog entry) are automatically related to a unique failing component or in ITIL speak a configuration item (CI). In addition BES treats services, sub-services and logical/physical objects as CI’s. Read more about Configuration Management.…

Do we offer systems management benefits to our customers ?

How can you realise systems management benefits Interlink Software can deliver real systems management benefits because we offer a highly scalable, dynamic, enterprise systems management suite designed to meet the demands of any organisation from departmental IT all the way up to corporate global…

System Monitoring Agent, we compare agent with agentless monitoring

Consider a system monitoring agent How do we integrate with a 3rd party system monitoring agent ? At Interlink Software we’d typically work with our customers to leverage their existing investment in best of breed hardware, software and application management agents by offering bi-directional…

From classic network root cause analysis to correlate to service impact

Root Cause Analysis correlation vs. correlating to Service Impact The Interlink Software Business Enterprise Server (BES) offers event management, correlation and root cause analysis capabilities. A typical implementation can include a simple rules based restorative correlation, where an up message closes a down message and vice-versa.…

Service Configuration Management (SCM) whitepaper

New Whitepaper on Service Configuration Management Download our latest whitepaper In this whitepaper we cover the Interlink Software Approach to Configuration Management. You will learn how to provision a a corporate-wide Configuration Management System (CMS) in a fortune 1000 organisation. We explain how deploying…

Business Intelligence & ASI by analyst firm EMA

Download a whitepaper on Business Intelligence Interlink Software is accustomed to breaking new ground in spite of its relatively small size. For instance, its leadership in BSM won it a Value Leader and “most innovative” award in the EMA Radar for Business Service Management:…

Service Management at Sheffield Hallam University

University deploys Service Management solutions The Information Technology Services team at Sheffield Hallam University has deployed the Business Enterprise Server (BES) and Service Configuration Manager (SCM) products to assist them as a department with the implementation of various service management initiatives. Sheffield Hallam University…

Driving holistic intelligence using business monitoring software

Get fast, actionable intelligence from our business monitoring software In business, we are all on a journey, traveling at different speeds to different destinations. Imagine if you will that the vehicle propelling us forward on this journey is a car. Some of us may…

Interlink Software Nordic win startup awards of the year 2012

Manchester, UK – 14th February 2012 – Exciting news! Jan Petter and his team at Interlink Software Nordic have won start-up of the year award:

http://www.glomdalen.no/kultur/article5927754.ece?start=9

New research on asset management provides valuable insights

How IT asset management, IT financial planning and capacity optimization are changing and why Manchester, UK – 28 February 2011 – Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, has released its latest research report entitled, “Service-Centric Asset Management in…

Major bank plans business impact management

Interlink Software Iberia deliver business impact management tools to a major bank Manchester, UK — 13 December 2010 – Major financial services organisation in the Iberia region selects Interlink Software – Interlink Software today announced that yet another financial services organisation has licensed our suite…

Major interactive retailer plans service monitoring solution

Interlink Software provides service monitoring tools to major retailer Manchester, UK — 29 October 2010 –  Interlink Software will provide service monitoring for key business applications and measure and improve their availability. Interlink Software today announced that following a competitive review a major interactive multi-channel retailer…

Value Leader for Businesss Service Management

Business Service Management (BSM) Service Impact Radar Report Manchester, UK — 26 June 2010 – Interlink Software Business Service Management (BSM) offering Earns “Value Leader” Rating in EMA Radar Report. Interlink Software Distinguished as providing “The Most Innovative Solution” Among 14 Business Service Management…

Learn about Business Service management – 2009 Steering Group Announced

Deliver Business Service Management with Interlink SOftware 2009 was the year of BES 3.5 and SCM 1.3. We focused on building a product set that delivered the scalability, performance and management features you needed to take your IT Operations Management, configuration management, Service Level…

British Gas parent rolls out Business Service Management

Interlink Software Lights British Gas parent Centrica’s Fire! British gas parent company Centrica has rolled out a business service management (BSM) system to better align IT with the needs of the organisation. Vendor Interlink Software was chosen following an extensive evaluation process during which…

A Webinar In conjunction with the Aberdeen Group

Join Interlink Software in conjunction with the Aberdeen Group Join us with this industry-leading research firm for a webinar where you’ll discover what makes some IT organizations best-in-class while others are lagging behind. Following the Aberdeen Group presentation we’ll provide a short overview of…

Global service leader Serco delivers BSM solution

Serco selects Interlink Software’s out-of-the-box BSM solution Manchester, UK – 29th May 2007 – Interlink Software, a global leader in delivering Business Service Management (BSM), today announced that Serco, one of the world’s leading service and outsourcing companies has selected the Interlink Software BSM…

Gartner, Inc. IT Event Correlation and Analysis Magic Quadrant Report.

Interlink Software placed in Gartners IT Event Correlation and Analysis Magic Quadrant Report Manchester, UK., — June 13, 2006 – Interlink Software today announced it has been positioned on the Gartner, Inc. 2006 IT Event Correlation and Analysis Magic Quadrant Report, authored by Gartner…

Visa extends data centre monitoring

Interlink Software helps Visa extend data centre monitoring Visa USA is bringing data centre monitoring to new levels of sophistication. Data centres are starting to connect environmental monitoring sensors to the data network so both facilities managers and IT managers have a unified view…

Ranked in the top 50 by Deloitte & Touche

Interlink Software, today announced yet another Fast 50 win, ranked in the top 50 by Deloitte & Touche Deloitte & Touche – in the prestigious “2004 Northern Technology Fast 50” program for UK (Northern) companies, Interlink Software has moved up an incredible 31 places…

Ranked in the top 50 by Deloitte & Touche

Interlink Software, today announced we have been ranked in the top 50 by Deloitte & Touche Deloitte & Touche – Interlink Software, today announced that it has been ranked in the top 50 of Deloitte & Touche’s prestigious “2003 Northern Technology Fast 50” program…

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