Interlink’s Service Chain Mapping solution: Helping Banking & Finance Organizations Strengthen Operational Resilience and Meet Regulatory Requirements

Operational resilience is an increasing area of focus and scrutiny for regulators of the banking and financial services industry.

In the European Union, the Digital Operational Resilience Act (DORA) looms on the near horizon - with equivalent regulatory frameworks slowly but surely rolling out across the globe.

As a result, banking and finance organizations must act to strengthen their ability to absorb operational risk-related events and put measures in place to prevent technology failures which have the potential to cause disruption to financial markets and customers alike.

You can’t mitigate and manage risks you can’t see...

Your enterprise’s services are composed of thousands of dynamically changing objects, with interlinked dependencies. Understanding the potential risks to operational resilience in highly complex IT environments hinges on being able to visualize how these components work together to deliver specific customer outcomes.

Service Chain Mapping: Bring key customer journeys to life, deliver a data-driven audit and compliance solution

Eliminating difficult to maintain spreadsheets and static diagrams, Interlink’s Service Chain Mapping solution provides dynamic, visual representations of every stage of an engagement a customer has with your critical business services.

Key Benefits:

• Deliver audit tracking/reporting: Demonstrate your capability to continuously monitor and resolve potential operational vulnerabilities

• Import data from a variety of data sources and diagramming tools to map out service components and customer touchpoints; put SCM to work with data ingested from monitored objects across your full IT stack

• Visualize, monitor and triage customer journeys as they flow across interconnected systems and technologies: in a single view, in real-time

• Drill down to customer impacting incidents and events: pinpoint bottlenecks in process flows, flawed or failed processes and systems

Learn more about Service Chain Mapping - Step through the features HERE