Connecting ServiceNow, Observability and AI Operations
Our conversations at the recent ServiceNow® World Forum in London highlighted a growing interest in how enterprises can make better use of the operational intelligence available across their existing IT environments.
In particular, there was a clear appetite for richer service context, more meaningful information flowing into ServiceNow® and a stronger foundation for AI-enabled Service Operations.
For large organisations, the challenge is rarely a lack of data. Monitoring, observability, security, cloud, infrastructure and ITSM platforms continuously generate operational signals. The difficulty is bringing those signals together at scale, reducing noise and understanding their relationship to the business services that matter.
This is where Interlink’s service-centric operational intelligence approach complements ServiceNow®.
Interlink sits above and across existing operational tools as a vendor-neutral intelligence layer. Rather than replacing monitoring and observability investments, it consolidates, correlates and enriches their data before it reaches ServiceNow®.
The result is trusted, service-aware operational context that can support:
• Fewer noisy or duplicated incidents
• Better prioritization based on service and business impact
• Richer information for workflows and automation
• Clearer visibility of service health
• More trusted context for GenAI and AI agents
This is critical because ServiceNow® workflows work with the information they receive. Better upstream intelligence can mean better-quality incidents, stronger prioritization and more informed automated action.
The same principle becomes increasingly important as enterprises introduce GenAI and Agentic AI into IT Operations. AI needs more than raw telemetry. It needs accurate operational context: relationships between events, services, dependencies, history and business impact. Interlink provides that contextual layer while integrating with existing enterprise environments and AI technologies.
For ServiceNow® users, the opportunity is therefore not simply to generate more operational data, but to improve the intelligence behind the incidents, workflows and AI-driven actions already taking place.
That is the pivotal role Interlink is designed to play: helping enterprises make operational data more trusted, contextual and actionable, while extending the value of the ServiceNow platform and the wider observability estate of users.
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