Slash MTTR, avoid costly downtime with improved cross-team Collaboration

Every second counts when IT teams are called upon to resolve business impacting issues. In modern enterprises, poor communication, fragmented toolchains and spiralling IT complexity can conspire to slow down incident response, putting service availability and ultimately customer satisfaction in peril.
 

Chat apps have played a critical part during the pandemic, keeping remote working DevOps, SREs, IT Ops team members and business stakeholders connected, synced up and ready to act when IT issues threaten the performance and health of digital services their customers rely on.

The Interlink Software AIOps platform integrates with popular business communication tools like Microsoft Teams and Slack to facilitate fast and joined up incident responses and execution of remediation activities throughout the lifecycle of an incident.

Interlink’s AIOps platform performs the ‘heavy lifting’; gathering together, normalizing, deduplicating and correlating monitoring data and metrics from across domains. The Collaboration integration automatically populates chat channels with alert notifications, providing instantaneous, shared visibility of issues, enriched with the business context of the issue the relevant teams need to resolve.

Deep links to third-party monitoring and ITOM tools allow users drill down to source event data, perform the necessary troubleshooting and launch recovery workflows – without leaving their chat tool of choice.

Delivering the wherewithal for team members to pick up noise free, well-structured alerts and execute recovery actions in a single place contributes to reducing Mean Time to Recovery, whilst keeping team members focused and coordinated.

Learn more about how to combine the power of AIOps with Chat - using the tools you already know and love: here