Service Visualization

Service Visualization Tools

Service Visualization

Visualize the health of your critical services from multiple perspectives, reduce blind spots and deliver actionable insights to ITOps, service owners, SREs and beyond.


Chris Reeve, Operations Manager , Nationwide Building Society’s Enterprise Command Centre describes how Nationwide went about shifting away from component based monitoring to gaining the ability to visualize and understand service health from a business perspective.


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Transform your IT monitoring landscape

Move away from reactive, technical/component centered IT monitoring to a service based, proactive and predictive position. Deliver an accurate, holistic representation of service health - connecting technology state information to its relative impact on the business bottom line. Protect service availability, from the data centre to the cloud, in shared, virtualized environments;
even at the speed of Agile/DevOps.

Single-pane-of-glass, real-time service availability views. Identify key business services at risk of failure at a glance

A dynamic, data driven approach, seamlessly integrated with your existing IT management tools

Automated Service Modelling - top-down service topology and dependency mapping approach

Drill down into underlying technical events – for rapid triage - reducing incident response times

Reduce the duration, frequency and impact of major incidents. Proactively remediate issues in advance of business impact

Easy to customize, web-based dashboards to support unique business and IT requirements


Service Visualization

View service health, your way - on any device

Single Pane of Glass Dashboard and Mobile Views

  • Don’t try to monitor everything in phase 1
  • Take a top down, service-at-a-time approach
  • Use business impact as a guide to prioritise your efforts
  • Perform a break point analysis
  • Identifying the IT required for each function
  • Focus on key metrics
  • Consider end-to-end IT service quality

Automated Service Reporting

 Service Visualization brings with it the ability to implement automated real-time and historical service and availability reporting.
 
Organizations often have limited in-house developed solutions for reporting. These solutions tend to leverage data drawn after-the-fact from their ITSM tools, using spreadsheet-based outputs.
 
It can take around five working days to produce monthly service availability reports. This usually involves significant manual effort and a time-lag.
Service Level Management Dashboard

Sample Service Report Dashboard

Automated Service Reporting Capabilities

Automatically track downtime, outages and percentage availability in both real-time and historically for any service modelled customer, business or IT service - down to technology configuration item (CI) level.
 
Associate service hours, holidays, planned outages, and SLA tracking criteria with service models at any level in the hierarchy are provided. 
 
Early warning before operational targets or SLAs are breached is supported. True train of thought ‘What level of service did we provide for customers of Service ABC last month?’ reporting is supported.
 
The following service facts are automatically calculated and stored for each service and sub-service, based on the service model’s resident on the Interlink Software Service Visualization tool:

  • Mean Time to Repair - MTTR 
  • Mean Time Between Service Incidents - MTBSI
  • Mean Time Before Failure - MTBF 
  • Percentage Availability
  • Time Unavailable
  • Incident Period Length
  • Number of Incidents
  • Longest Outage
  • SLA Status (Pass, Fail)
The ability to define customer specific tracking criteria and logic to be inserted into service reports and calculations is also supported.


More on Service Visualization from the Interlink Team

Interlink Software Global Manager of Managers

Delivering a Global Manager of Managers Solution

For distributed IT teams within global organizations, that need to maintain full visibility of service health.
Grant Glading talks about Service Visualisation in a Multisourced Environment

Service Visualization in a
Multisourced IT Environment

Grant Glading, Head of Sales and Marketing at Interlink Software illustrates how service visualization can help achieve supplier performance transparency and drive a successful multisourcing strategy.
Back to the Future with a Single Pane of Glass

Back to the Future with Single-Pane-of-Glass

Grant Glading, Head of Sales and Marketing at Interlink Software talks about lessons to be taken from IT monitoring history and Single-Pane-of-Glass views.
ChatOps - Collaborate and Resolve - in a Single Pane of Glass

ChatOps - Collaborate and Resolve -
in a Single-Pane-of-Glass

Chris Sunter, Senior Technical Consultant at Interlink Software on the benefits of a collaboration platform that brings together people, tools and workflows – to help resolve outages in a transparent and standardized manner.

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