How we’re helping siloed, global teams with disjointed operations gain full visibility of service health
David Arrowsmith • June 16, 2020
For ITOps people working in organizations with a truly global presence – say
managed service providers, banking, finance, aviation and utilities, coherently maintaining full visibility of service health and identifying service-affecting issues can be a big headache.
As a global enterprise expands and grows its operations, be it through acquisition, or during the onboarding of new customers, there’s a tendency for multiple incident management and monitoring tools to accumulate.
Many organizations consolidate operations onto a common network infrastructure. However, siloed teams, working with different data, metrics and tools, with disjointed operational practices can still prevail. This requires those with the responsibility to run IT to join a lot of dots when figuring out how to fix issues. This drags down critical incident response times, leading to damaging service outages, customer dissatisfaction.
Interlink’s Global Manager of Managers supports a customer-centric approach to visualizing and identifying service-affecting issues, presenting itself as a ‘single-source-of-truth’ facilitating teams across regions working in a more joined-up way.
Interlink’s ability to ‘integrate with anything’ provides a consolidated, synchronized view of alerts and incidents, correlated to service impact. Dependency mapping displays how issues in one region of the business impacts on another.
For the more visual readers among you - it might look like this:
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In today’s competitive and fast-paced retail environment, service availability is paramount to delivering exceptional customer experiences. As an ITOps Manager or Site Reliability Engineer in a large retail enterprise, you're tasked with managing complex, interdependent systems that support vital business functions such as supply chain operations, point-of-sale (POS) systems, and inventory management. Maintaining a resilient IT infrastructure isn’t just an operational need—it's essential for preserving customer satisfaction and protecting your brand’s competitive edge. Retail IT professionals face numerous challenges, including managing an ever-growing number of endpoints, ensuring seamless integration between legacy and modern systems, and reacting swiftly to potential failures that could lead to downtime. These issues are further amplified during high-traffic periods like holiday seasons or sales events, where even a minor disruption can have a major impact on both revenue and customer loyalty. The Solution: Interlink Software’s AIOps and Business Service Observability Platform. Interlink Software’s AIOps and Business Service Observability platform addresses these challenges head-on, offering a unified, real-time view of your entire IT ecosystem. This comprehensive oversight empowers teams to proactively manage incidents, preventing disruptions before they can affect business operations. Powered by advanced machine learning, Interlink’s platform delivers real-time predictive insights that allow IT teams to detect and resolve potential issues before they escalate. This predictive capability means you're no longer reacting to problems after they’ve impacted service; instead, you’re staying ahead of risks, ensuring optimal system performance and reliability. By consolidating data across all IT systems, the platform integrates seamlessly with your existing tools, enabling you to monitor the health and performance of the entire IT infrastructure in one place. From POS systems to eCommerce platforms, this holistic view eliminates blind spots and ensures that critical systems remain operational. Minimize Downtime and Maximize Efficiency Automating problem detection and resolution is key to reducing system downtime and minimizing the need for manual intervention. With Interlink’s AIOps capabilities, incidents are detected and addressed before they cause any service interruptions. This results in increased uptime, faster issue resolution, and ultimately a better experience for your customers—whether they're shopping online or in-store. For retail enterprises, where any system disruption can lead to lost sales and dissatisfied customers, this solution provides a crucial safeguard. During peak sales seasons, the ability to maintain seamless IT operations across eCommerce and store systems ensures smooth transactions and satisfied customers. Interlink’s AIOps and Business Service Observability platform not only enhances operational efficiency but also empowers your team to focus on strategic initiatives, rather than being bogged down by firefighting incidents. The result? Improved service reliability, happier customers, and a stronger competitive position in the retail market. Interested to learn more? Visit AIOps and Observability for Retail to explore how we can support you in driving operational resilience and optimizing business service availability.
Leading analyst firm Enterprise Management Associates (EMA) have just released their 2024 Radar™ Report: AIOps: A Guide to Investing in Innovation. Interlink Software is delighted to have been positioned as Value Leader across all three use cases EMA examined – including Business Impact and IT-to-Business Alignment. Read EMA’s Interlink Software vendor profile covering the core features and capabilities of the Interlink AIOps platform.
Comprehensive visibility across all your Amazon Web Services (AWS) environments plays an important part in maintaining the availability, and performance of applications hosted in AWS. Leveraging Interlink Software’s AIOps and Business Service Observability Platform , enterprises can greatly enhance their capability to monitor, manage and optimize the health of applications and act swiftly resolving issues before they impact on customer experience. The Interlink platform ingests event data from Amazon CloudWatch and monitors events from various AWS cloud products via Amazon SQS - providing IT teams with unified visibility into the health of AWS-hosted applications, enabling proactive detection of issues based on customer or region. Interlink combines AWS event data with operational information from other sources, including CMDBs, service desk, monitoring, and APM tools. Through event correlation, normalization, thresholding, and business logic, the platform reveals IT dependencies and the cascading business impact of failures across different areas for true 360-degree visibility of service health. To facilitate more efficient and streamlined application troubleshooting and incident resolution, users can take advantage of deep links to AWS tooling within the Interlink platform and drill down to source event data and seamlessly initiate automated recovery actions or employ third-party tools – in a single, unified platform. Elevate your capability to monitor applications hosted in AWS. Click here
