How we’re helping siloed, global teams with disjointed operations gain full visibility of service health

For ITOps people working in organizations with a truly global presence – say managed service providers, banking, finance, aviation and utilities, coherently maintaining full visibility of service health and identifying service-affecting issues can be a big headache.

As a global enterprise expands and grows its operations, be it through acquisition, or during the onboarding of new customers, there’s a tendency for multiple incident management and monitoring tools to accumulate.

Many organizations consolidate operations onto a common network infrastructure. However, siloed teams, working with different data, metrics and tools, with disjointed operational practices can still prevail. This requires those with the responsibility to run IT to join a lot of dots when figuring out how to fix issues. This drags down critical incident response times, leading to damaging service outages, customer dissatisfaction.

Interlink’s Global Manager of Managers supports a customer-centric approach to visualizing and identifying service-affecting issues, presenting itself as a ‘single-source-of-truth’ facilitating teams across regions working in a more joined-up way.

Interlink’s ability to ‘integrate with anything’ provides a consolidated, synchronized view of alerts and incidents, correlated to service impact. Dependency mapping displays how issues in one region of the business impacts on another.

For the more visual readers among you - it might look like this: